Is there a problem with syncing and updating accounts?
Since the last quicken update nothing regarding syncing and updating seems to work. Everything seems to hang and never finish. I've tried everything I can find to try. Here is a screen shot of my attempt to reset me connection. It's hung too. Only way out is a task manager end task. Tried the up date a few days ago and let it run all night and it never finished. Still spinning the next morning.
Answers
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If you have multiple accounts at this FI, see if you can update them one at at time from within the account register. That might give you some idea if it's a particular account, or the FI's website, or Q.
ALSO, see if you can initiate a download of any one account, via Web Connect, and import that into Q.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
So it seems that cloud sync will complete but no accounts will update. Four different institutions, four different sign ins, all four tried individually, and all four hang and never get past "waiting……….."
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Insufficient response. Reply to questions asked.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP-1 -
[Removed - Disruptive/Speculation]
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Hello @dbickford64,
Thank you for letting us know you're encountering an issue. I checked on our end to see if there were any issues, and I did notice that there were account not found errors showing for KV FCU ME. Are you seeing any error messages on your end when you attempt to update your accounts?
You mentioned that there are four financial institutions that are getting stuck when running One Step Update. Which other financial institutions are affected? How long do you wait before resorting to using the Task Manager to force Quicken to close? When did you first notice this issue?
I look forward to your reply!
Quicken Kristina
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Problem appeared 3 or 4 days ago which is the next time I used it after the last quicken update installed. The other FI are the ME State FCU, LL Bean Mastercard, & EZCardInfo. Today I've been waiting 10 or 15 minutes, which is 2 or 3 times longer than the whole process usually takes. The 1st day I noticed the problem I let it run over night, 6 or 7 hours and it never progressed.
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Hello @dbickford64,
Thank you for following up with the details requested by @Quicken Kristina.
When looking internally, we do not see any errors occurring for these accounts. Before we pursue any troubleshooting, we will need to gather some additional information.
- Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
- Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
Additionally, please submit a Problem Report so that we may review your log files. To do so, please navigate to Help > Report a Problem.
Thank you!
-Quicken Anja
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I've uploaded the help file as requested. I started my last sync attempt last night and let it run for about 22 hours. It never finished (see screen shot of what stayed on the screen the entire time. I only use windows defender and i shut it down before the attempt. I don't use a vpn. My file is on my C drive but Windows sometime ago made my whole computer drive one drive. I had trouble for some time after that happened and would have to turn one drive sync off to open my quicken file. That was solved months ago. My mobile version is also showing issues now as well.
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Thank you for following up with those details.
Before you perform any troubleshooting, please save a backup of your data file first (just in case).
Based on the issues described involving the Quicken Cloud as well as the issues you discovered in the Quicken Mobile app, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below).
If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF").
Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
- Sign out of your Quicken Mobile app
- On your desktop program go to Edit
- Preferences...
- Mobile & Web
- Make sure Sync shows it's ON and click on Reset your cloud
- On the following screen, you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
- Wait for the sync reset to finish
- Perform a One Step Update and Cloud Sync to resync your data and to make sure no errors or hanging reoccur
Once that is done and successful, you can then also sign back into your Mobile app and see if the issues in the Mobile app were resolved.
Let us know how it goes!
-Quicken Anja
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The process hung at 6-7 and never finished. I appeared to be working with the curser showing up and down and a blue cloud. It got to the down arrow and with word transactions and it hung again. left it trying for an hour. I uploaded another report.
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Thank you for your reply,
I reviewed the logs, and they don't show any connection issues, which implies that this is most likely a program or file-specific issue. To troubleshoot this, please start by making a backup of your Quicken file and manually installing the most recent update patch. For instructions on manually installing the update patch, please use this article:
Please let me know how it goes!
Quicken Kristina
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I installed the most recent patch and it didn't make any difference. Still can't connect to any online account for transaction updates nor does the quicken cloud sync finish.
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Thank you for your reply,
The next step is to backup your Quicken file, then try uninstalling and reinstalling the Quicken program.
Please let me know how it goes!
Quicken Kristina
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Uninstalling and reinstalling didn't change anything. My file is big. Would it help if you had a copy? Not my 1st choice for help but I'm at a loss. I could provide a link to a share folder with the file.
I've started looking for a alternative to Quicken and starting over with something else. Just straight desktop program seems to still work but I can't trust that it will continue.
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Thank you for your reply,
Since program troubleshooting did not correct the issue, let's move on to file troubleshooting.
Please try restoring a backup from before the issue started, and test to see if the issue is resolved in that newly restored file.
If the issue persists or restoring a backup isn't a viable option, please let me know.
I hope this helps!
Quicken Kristina
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[Removed - Rant]
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I restored from a back up from about a month ago to make sure I went back far enough to get before the problem appeared. I then spent 3 plus hours re-entering everything and did a cloud sync. It took MUCH longer than normal, over an hour, but it did complete. Tonight I spent considerable time having to reconnect my financial institutions. That all seemed to work as well. I will say the several syncs and account updates I've run are taking a lot longer then they used too, but at least they finish. I have no idea what went wrong with your last software update, but there's 10 or 12 hours of my life I'll never get back.
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Thank you for your reply,
I'm glad to hear that restoring a backup and reconnecting your accounts did get it to update finally. Is it still updating super slowly, or was that a one-time thing after reconnecting your accounts?
Thank you!
Quicken Kristina
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Still very slow. Cloud sync about 45 minutes or more. I'm on a fiber service with 1000 up and 1000 down. Everything else on the computer running fine and normally.
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Not a Rant - a valid complaint.
In any other industry Intuit would be facing criminal charges. Failure to deliver on services paid for is unacceptable.
Quicken - You have a systematic problem. Sync with multiple financial institutions does not work. Sync with Quicken cloud does not work. The desktop program (Windows Version R61.21 // Build: 27.1.61.21) is malfunctioning. There are dozens of posts about this issues. Please escalate and resolve the issue as soon as possible.
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