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Is there a problem with syncing and updating accounts?

dbickford64

Since the last quicken update nothing regarding syncing and updating seems to work. Everything seems to hang and never finish. I've tried everything I can find to try. Here is a screen shot of my attempt to reset me connection. It's hung too. Only way out is a task manager end task. Tried the up date a few days ago and let it run all night and it never finished. Still spinning the next morning.

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NotACPA

If you have multiple accounts at this FI, see if you can update them one at at time from within the account register. That might give you some idea if it's a particular account, or the FI's website, or Q.

ALSO, see if you can initiate a download of any one account, via Web Connect, and import that into Q.

dbickford64

So it seems that cloud sync will complete but no accounts will update. Four different institutions, four different sign ins, all four tried individually, and all four hang and never get past "waiting……….."

NotACPA

Insufficient response. Reply to questions asked.

NotACPA

[Removed - Disruptive/Speculation]

Quicken Kristina

Hello @dbickford64,

Thank you for letting us know you're encountering an issue. I checked on our end to see if there were any issues, and I did notice that there were account not found errors showing for KV FCU ME. Are you seeing any error messages on your end when you attempt to update your accounts?

You mentioned that there are four financial institutions that are getting stuck when running One Step Update. Which other financial institutions are affected? How long do you wait before resorting to using the Task Manager to force Quicken to close? When did you first notice this issue?

I look forward to your reply!

dbickford64

Problem appeared 3 or 4 days ago which is the next time I used it after the last quicken update installed. The other FI are the ME State FCU, LL Bean Mastercard, & EZCardInfo. Today I've been waiting 10 or 15 minutes, which is 2 or 3 times longer than the whole process usually takes. The 1st day I noticed the problem I let it run over night, 6 or 7 hours and it never progressed.

Quicken Anja

Hello @dbickford64,

Thank you for following up with the details requested by @Quicken Kristina.

When looking internally, we do not see any errors occurring for these accounts. Before we pursue any troubleshooting, we will need to gather some additional information.

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?

Additionally, please submit a Problem Report so that we may review your log files. To do so, please navigate to Help > Report a Problem.

Thank you!

dbickford64

Syncing Quicken and Quicken Cloud.png

WIN_20250320_18_34_11_Pro.jpg

I've uploaded the help file as requested. I started my last sync attempt last night and let it run for about 22 hours. It never finished (see screen shot of what stayed on the screen the entire time. I only use windows defender and i shut it down before the attempt. I don't use a vpn. My file is on my C drive but Windows sometime ago made my whole computer drive one drive. I had trouble for some time after that happened and would have to turn one drive sync off to open my quicken file. That was solved months ago. My mobile version is also showing issues now as well.

Quicken Anja

Thank you for following up with those details.

Before you perform any troubleshooting, please save a backup of your data file first (just in case).

Based on the issues described involving the Quicken Cloud as well as the issues you discovered in the Quicken Mobile app, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below).

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF").

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

Sign out of your Quicken Mobile app
On your desktop program go to Edit
Preferences...
Mobile & Web
Make sure Sync shows it's ON and click on Reset your cloud
On the following screen, you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
Wait for the sync reset to finish
Perform a One Step Update and Cloud Sync to resync your data and to make sure no errors or hanging reoccur

Once that is done and successful, you can then also sign back into your Mobile app and see if the issues in the Mobile app were resolved.

Let us know how it goes!

dbickford64

The process hung at 6-7 and never finished. I appeared to be working with the curser showing up and down and a blue cloud. It got to the down arrow and with word transactions and it hung again. left it trying for an hour. I uploaded another report.

Quicken Kristina

Thank you for your reply,

I reviewed the logs, and they don't show any connection issues, which implies that this is most likely a program or file-specific issue. To troubleshoot this, please start by making a backup of your Quicken file and manually installing the most recent update patch. For instructions on manually installing the update patch, please use this article:

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Please let me know how it goes!

dbickford64

I installed the most recent patch and it didn't make any difference. Still can't connect to any online account for transaction updates nor does the quicken cloud sync finish.

Quicken Kristina

Thank you for your reply,

The next step is to backup your Quicken file, then try uninstalling and reinstalling the Quicken program.

Please let me know how it goes!

dbickford64

Uninstalling and reinstalling didn't change anything. My file is big. Would it help if you had a copy? Not my 1st choice for help but I'm at a loss. I could provide a link to a share folder with the file.

I've started looking for a alternative to Quicken and starting over with something else. Just straight desktop program seems to still work but I can't trust that it will continue.

Quicken Kristina

Thank you for your reply,

Since program troubleshooting did not correct the issue, let's move on to file troubleshooting.

Please try restoring a backup from before the issue started, and test to see if the issue is resolved in that newly restored file.

If the issue persists or restoring a backup isn't a viable option, please let me know.

I hope this helps!

JNeubauer3

[Removed - Rant]

dbickford64

I restored from a back up from about a month ago to make sure I went back far enough to get before the problem appeared. I then spent 3 plus hours re-entering everything and did a cloud sync. It took MUCH longer than normal, over an hour, but it did complete. Tonight I spent considerable time having to reconnect my financial institutions. That all seemed to work as well. I will say the several syncs and account updates I've run are taking a lot longer then they used too, but at least they finish. I have no idea what went wrong with your last software update, but there's 10 or 12 hours of my life I'll never get back.

Quicken Kristina

Thank you for your reply,

I'm glad to hear that restoring a backup and reconnecting your accounts did get it to update finally. Is it still updating super slowly, or was that a one-time thing after reconnecting your accounts?

Thank you!

dbickford64

Still very slow. Cloud sync about 45 minutes or more. I'm on a fiber service with 1000 up and 1000 down. Everything else on the computer running fine and normally.

JNeubauer3

[Removed - Violation of Community Guidelines]

Quicken Kristina

Thank you for your reply,

Do you use a VPN or antivirus? If so, try pausing it while updating your Quicken, and check to see if that makes any difference.

If the issue still persists, check your Quicken file location. You can check the file location from inside the Quicken program by going to File and looking just above where it says Exit. The last 4 Quicken files you've accessed will be listed there, with the one you're currently in at the #1 spot.

If your Quicken file is not directly on your local hard drive, please try moving it there (make sure to close out of Quicken prior to moving the file), then open your Quicken file from that new location and test to see if that corrected the issue.

If the issue persists, check to see if your Quicken file is syncing with any cloud backup service, such as OneDrive, iCloud, or Dropbox. If it is, pause that service while you are using your Quicken file. If your Quicken file is syncing with any cloud service you will likely see it reflected in the file location.

Please let me know if none of the above resolves the issue!