Capital One 360 CC-901 [Edited]

compuwise

Quicken is repeatedly asking me to reauthorize my Capital Once 360 accounts. It successfully authorizes when I go through the extra steps and then requires me to do it again the next time I start Quicken or perform a OSU. What's going on?

(error report submitted in Quicken Windows)

[Edited - Removed Personal Information]

Quicken Kristina

Hello @compuwise,

Thank you for letting us know you're seeing this issue. To troubleshoot, since clicking the Reauthorize button is only a temporary fix, please backup your Quicken file, deactivate all your accounts with Capital One 360, then reconnect them by navigating to Tools>Add Account and following the prompts. Once you get to the Add/Link screen, make sure to carefully link the accounts to the correct nickname in Quicken.

Please let me know how it goes!

compuwise

I have performed those steps. Let's hope it holds. Why would it suddenly stop working and require these extra steps?

binary512

The recommended steps do not fix the problem. Have done this many times and still am asked to reauthorize accounts.

Quicken Kristina

Thank you for the follow-up @compuwise,

I'm glad to hear it's working now.

Most financial institutions require that you reauthorize your connections with 3rd party apps, like Quicken, periodically. It's normal behavior, unless this is happening at very short intervals (for example, once a year is expected, but once a month or more frequently may indicate a problem).

Feel free to reach out if you need further assistance!

Hello @binary512,

Thank you for letting us know you're seeing a similar issue. When I check our internal tools, I can see that you're getting an expired token error message when trying to update Capital One accounts. What error message/code are you seeing in Quicken when you try to update? Have you been seeing this prompt every day since the 23rd of this month?

When you get the reauthorize prompts, are they telling you the name(s) of the problem account(s)? If so, then you may want to review the name(s) to make sure the problem account(s) is not a duplicate or old/unused account.

Another thing that can sometimes cause this kind of issue is if you have the accounts connected in multiple files and/or multiple Quicken products. Some financial institutions can be fussy about that, and authorizing in one can end up revoking the authorization for the other.

I look forward to your response!

ktmrc8

The recommended steps also fail for me on the next day. Repeatedly. Please fix this problem - it's been broken for me since April 22.

knuthvol4

Same problem for me, started a couple days ago. When I reauthorize the problem seems resolved, but then comes back the following day. Desactiovating and reactivating doesn't fix.

binary512

Hello @binary512,

Thank you for letting us know you're seeing a similar issue. When I check our internal tools, I can see that you're getting an expired token error message when trying to update Capital One accounts. What error message/code are you seeing in Quicken when you try to update? Have you been seeing this prompt every day since the 23rd of this month?

Answer: I am getting a CC-901 error. I have been getting every day since the 23rd, even after "Successfully reauthorizing" according to Quicken.

When you get the reauthorize prompts, are they telling you the name(s) of the problem account(s)? If so, then you may want to review the name(s) to make sure the problem account(s) is not a duplicate or old/unused account.

Answer: Yes, it tells me the names of the accounts. There are no duplicates. The 3 accounts reauthorized are the current accounts.

Another thing that can sometimes cause this kind of issue is if you have the accounts connected in multiple files and/or multiple Quicken products. Some financial institutions can be fussy about that, and authorizing in one can end up revoking the authorization for the other.

Answer: I have no other files or Quicken products. Again, Quicken says the authorization is successful. And when I do the Update, I actually get a "Green status" before this error message shows.

Quicken Kristina

Hello All,

The issue with repeated reauthorization prompts is a known issue. It was reported in this earlier discussion:

https://community.quicken.com/discussion/7961875/multiple-financial-institutions-prompting-reauthorization-after-every-one-step-update-edited

It has already been forwarded to the proper channels for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Additionally, please confirm if this issue started after restoring a backup file, and if you have the problem accounts connected in multiple files.

We apologize for any inconvenience!

Thank you. 

(CBT-664)

Quicken Anja

Hello All,

This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

AbeK

For the record, I have the exact same problem, and it has been going on for at least a week.