Daily gains in investment accounts do not agree on desktop and mobile

Ben12

Disagreements happen for some accounts. Today my desktop says I have a total gain of $10800 and the mobile app says $12500. Pretty big difference. Any ideas?

Quicken Anja

Hello @Ben12,

We appreciate you reaching out regarding this issue!

If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile app
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. Make sure Sync shows it's ON and click on Reset your cloud
6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
7. Wait for the sync reset to finish
8. Navigate to the Mobile & Web dropdown menu 
9. Select Cloud Sync to resync your data and to make sure no errors occur
10. Wait for it to finish syncing 
11. Sign back in on your Quicken Mobile app

Once that is done, see if the issue still persists.

Let us know how it goes!

Ben12

Did all of this and mobile accounts agree with desktop results. However, the CC-800 errors returned. Fixed them and hope all is well now. If this returns, I will do what I did in the past and stop syncing to mobile.

Quicken Anja

https://community.quicken.com/discussion/comment/20492517#Comment_20492517

Thanks for the update! Glad to hear all is well now.

Ben12

Account totals at day end agree between my desktop and mobile. However, there remain disagreements in gains between the desktop and some of the mobile accounts. I took the time to look at what was causing the disagreement and saw most stock and mutual fund gains/losses were the same between the desktop and mobile. However, one mutual fund had large differences in gain but the total values of the mutual fund agreed. Do you know if there is a difference in how the updates are obtained for mobile and desktop programs.

Quicken Anja

@Ben12 Thanks for following up!

The mobile and desktop apps do not update differently—they use the same sync process and data source.

To help us investigate further, could you please provide screenshots showing the differences in gain/loss values for that mutual fund on both desktop and mobile? That’ll give us a better idea of what’s going on and how to get it resolved.

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your reply!

Ben12

Desktop

Phone

Here is an example. Look at AGTHX. This is the same fund that had issues yesterday. There are also places where the cash balance does not match in other account.

Quicken Anja

Thanks for following up!

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Ben12

Had a long chat with support thanks to your help. Issue was taken to the top level of support. Sent the crew all my log files…. Was told to expect an email about the issue. Problem still exists and no email.