Vanguard fails to give me TOKEN that is encrypted to connect accounts

Tom11

Something must have changed a Vanguard, as I am not getting connection to my 3 accounts. Under Connection Status, is says to REAUTHORIZE, and when I follow the prompts it knows my name, and I click approve, and it starts thinking , and then comes back with an error, that it failed, and is unable to give TOKEN that is encrypted to continue… Called Quicken then Called Vanguard, and Vanguard is looking into it.

Quicken Jasmine

Hello @Tom11,

Thanks for reaching out!

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

Let me know!

portionfaster

I am having the same issue with Vanguard downloads. This issue needs to be made a priority and get resolved ASAP!

Quicken Anja

Hello @Tom11 & @portionfaster,

We appreciate you taking the time to bring this to our attention!

If you are still seeing this error, please follow the instructions below to troubleshoot and reauthorize your Vanguard accounts:

Step 1: Deactivate All Accounts in Quicken

1. Go to Accounts > Hide and Show Accounts and ensure no Vanguard accounts are hidden.
2. Open each Vanguard account register.
3. Click the Settings gear in the bottom-right corner.
4. Navigate to the Downloads tab and select Disconnect Account (repeat for each Vanguard account).
5. Quit Quicken.

Step 2: Remove Credentials from Keychain

1. Open Spotlight (small magnifying glass in the top-right corner).
2. Search for Keychain Access and open the app.
3. On the left panel, select Login, then choose Passwords at the top.
4. Search for Vanguard and delete any entries that say "Quicken password for [your insert username] at Blank Financial Institution".
5. Quit Keychain Access.

Step 3: Unlink the affected Financial Institutions from Quicken on their Websites

1. Log into your Vanguard accounts online banking website.
2. Navigate to the security settings, privacy settings, or connected apps/accounts section (the wording may vary).
3. Look for any references to Quicken or connected third-party apps.
4. If Quicken is listed, select it and choose the option to revoke access, remove, or stop sharing data.

Step 4: Re-add Accounts in Quicken

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Use the search field to locate the financial institution, then click Continue.
4. Follow the prompts to sign in using your login credentials.
5. If Quicken finds your accounts, use the dropdown menus to link them to the correct accounts in Quicken.

Once you’ve completed these steps, let me know if you're still experiencing issues.

Hope this helps!