Anyone having problems adding/linking Paypal Credit account access (Win 11)

Timothy A Wagner · October 28

I have done this and will do it again. [Removed-Rant/Speculation]

Quicken Alyssa · October 28

@Timothy A Wagner,

Thank you for submitting your logs. I will get them added to the ticket.

Your participation is appreciated!

Timothy A Wagner · October 28

Reported the problem again earlier today.

rulene · October 28

I've been experiencing the same problem. Called PayPal Credit and Quicken, and they confirmed that the connection method was changed (as others have reported); however, they said that they couldn't help.

Anyway, I sent in my logs. Thanks for following up. Hope it gets resolved soon.

Rich Burke · October 29

Been having this issue for a while, no matter what I do it remains. Also continuing issues with online billers and other integrations with financial institutions. Have been on with support multiple times, there is an obvious bug in these integrations. I am always told "It's being worked" but I never see amy updates or resolution.

SoopaNtz · October 29

Me, too. Thanks for posting this. Maybe it'll help get some attention to this problem. I wonder if the Quicken-Intuit-PayPal entity is paying any attention.

Timothy A Wagner · October 29

They know. I was able to confirm that a while ago. The issue is will both organizations actually resolve it. I am about ready to drop PayPal Credit over it and Quicken is not much further. If I can't have all my info in one place, that removes a great part of what I use Quicken for!

SoopaNtz · October 29

Yeah, I feel exactly the same way.

Unknown · October 30

This content has been removed.

Quicken Alyssa · October 30

Hello All,

Thank you all for contributing to this discussion.

This issue is still being investigated, and our team continues to work toward a resolution.

If you have not already done so, you can aid in this investigation by going to Help>Report a problem>Send to Quicken, and sending over your log files.

If you do send them over, let me know so I can add you to the ticket.

Thank you.

(CTP-14865)

SoopaNtz · October 30

Thanks!!

JMC1040 · November 1

I have a paypal cash account that connects with just "paypal". My PP Mastercard connects with "Paypal Credit, Mastercard & Crypto", which used to also connect the PP Credit account. But when I got an actual credit card for PayPal Credit, it will no longer connect PP Credit, still gets the Mastercard account. All 3 are still showing up using their original logins when I pull them up on the PC. Maybe the problem is the card manager bank, I think Synchrony now. I have noticed that a lot of banks are using one login for all cards it services. It could be that. I am doing it by hand but would love an auto update again.

Timothy A Wagner · November 1

Yes, join the club. Been broke for a while. [Removed-Speculation]

SoopaNtz · November 1

FI suspect it's not just coincidence that this started (this time) at the same time that PayPal "upgraded" our credit accounts.

JoeyMaggard · November 2

Now I am getting this error:

Quicken can't find any accounts to add. We were unable to identify any accounts to add. This could be because there aren't any accounts associated with this login or because your ACCOUNTS AREN'T SUPPORTED BY QUICKEN AT THIS TIME. (Caps added for emphasis)

So are they still working on it or did they just give up? There is also no longer a send report to quicken button. Just Start over or try again.

Quicken Alyssa · November 2

Hello All,

Thank you all for keeping this discussion active.

This issue is still being investigated, and our team continues to work toward a resolution. There is currently no ETA.

If you have not already done so, you can aid in this investigation by going to Help>Report a problem>Send to Quicken and sending over your log files.

If you do send them over, let us know so we can add you to the ticket.

Thank you.

(CTP-14865)

John Rocke · November 4

Just wanted to add that I am another unhappy Quicken user with this same issue.

Timothy A Wagner · November 4

[Removed-Rant]

Quicken Alyssa · November 5

Hello @John Rocke,

Thank you for adding to this discussion.

If you would like to aid in this investigation, you can do so by going to Help>Report a problem>Send to Quicken and sending over your log files.

Let me know once it's done so I can add you to the ticket.

Thank you!

JohnFM · November 10

I have been having the same issues for some time - not sure really how far back the issue started. I just tried reconnecting the account again and get the same error message as referenced above. I did also just finish sending problem report to Quicken.
This has been going on long enough for Quicken and PayPal to get this figured out.

Quicken Alyssa · November 10

Hello @JohnFM,

Thank you for adding to this discussion and letting me know you had sent logs.

I have added them to the ticket.

Thanks again!

Unknown · November 15

This content has been removed.

Ed Faranda · November 20

Quicken Alyssa,

This sounds like it has been a problem going on for a while. I, too, am having the same issues. I also submitted a ticket for this problem. How can I go about keeping track of the progress of this problem?

Timothy A Wagner · November 20

It has been going on for MONTHS with no update from either Quicken OR PayPal. I am seeing more and more institutions not supporting the Quicken transaction downloads, especially Synchrony bank, where PayPal moved their credit accounts.

[Removed-Rant]

Ed Faranda · November 20

https://community.quicken.com/discussion/comment/20523370#Comment_20523370

I've been using Quicken for 35 years. Hoping they get this fixed.

Quicken Alyssa · November 20

Hello All,

Thank you all for posting updates and keeping this thread active. We understand how frustrating issues like this can be.

This issue is still being investigated, and our teams are still working toward a resolution. I currently do not have an ETA, but progress is being made.

@JohnFM,

Can you please try connecting again and let me know the result? If the issue persists, please send new logs by going to Help>Report a problem>Send to Quicken, and let me know once you have done so.

Thank you.

raisleger · November 20

I’m extremely frustrated that Quicken and PayPal have still not resolved the ongoing connectivity problem between their systems. This is no longer a minor inconvenience — it’s creating real financial exposure.

Because transactions are not downloading, I had two fraudulent charges on my new PayPal MasterCard that I didn’t catch right away. This is exactly why reliable connectivity is critical. Quicken promotes automatic transaction downloads as a core feature, yet this issue has been dragging on far too long with no meaningful updates or a timeline for a fix.

This needs to be treated as a high-priority problem by Quicken management. What else can we do as users to escalate this? Who specifically within Quicken should be made aware that this is causing financial risk for customers? The silence and lack of progress are unacceptable.

raisleger · November 20

I called Quicken support and pointed them to this community thread and requested that he do what he can to escalate getting this problem resolved.

Timothy A Wagner · November 21

Good luck. Quicken acts like this is a new issue every time I try to get support. I am decreasing my use of PayPal Credit because of it and may not renew Quicken. [Removed-Disruptive]

JohnFM · November 21

@Quicken Alyssa - IT WORKED!!! I chose my existing Paypal Credit account, edited it, chose to "set up connection" and it asked for email and password to "PayPay Credit, MasterCard, and Crypto". It took a little bit then came back with screen to add/match to existing Quicken account and I of course chose to link to the existing one; it then proceeded to sync and match transactions for past 764 days.

What changed where???

Anyone having problems adding/linking Paypal Credit account access (Win 11)

Answers

Categories