Anyone having problems adding/linking Paypal Credit account access (Win 11)

SoopaNtz

I was able to connect through "PayPal Credit, MasterCard and Crypto" this morning. Transaction download was a bit strange, however: transactions for the Cashback World MasterCard went to both that account in Quicken and to the PayPal Cred (now also mastercard) account. Tfhere were also items that didn't belong in either account. At least, it's a step forward. I'm hoping it's just temporary and things will straighten out.

Thanks, Alyssa and to all who posted helpful comments!

Timothy A Wagner

I am done. My subscription renews around New Years. I have waited for months. I cancelled my renewal. Transaction download is THE MOST CRUCIAL reason I use Quicken. If PayPal and Quicken can't get their act together, my money is going elsewhere!

John Rocke

I’m wondering… What are the other options these days that provide similar functionality? I used to use Microsoft Money and switched to Quicken when Money went away. I als rely on downloads to make Quicken useful to me.

Timothy A Wagner

Same here John. Microsoft Money became a nightmare and then shut down. Quicken was so good for years, now it's questionable too. I am not keeping it without consistent downloads. I looked at [Removed - 3rd Party Software]. May try the trial. So frustrated with the quality of Quicken....

John Rocke

Timothy - please PM me (if that is possible) what you were suggesting as it was removed unfortunately.

Timothy A Wagner

Lol, look for the financial butterfly

Ed Faranda

Worked for me as well. It added a bunch of charges, but I do not know where. However, it affected my balance, which was corrected after a reconciliation.

SoopaNtz

When the download finally works for you, look for an opening balance. There were opening balances for my accounts that just seemed to be randomly generated. Still, in my opinion, this is a big step forward!

Timothy A Wagner

That's all I got when it connected, an opening balance. Several charges later, nothing has downloaded from PayPal into the account...

Quicken Alyssa

Hello All,

Thank you for adding to this discussion. I am happy that some of you have been able to connect, though I am sorry to see some issues are still lingering.

For anyone who is able to connect but is having transactional issues, please contact Quicken Support directly, so they can take a closer look at what might be happening there.

For those of you who are still unable to get connected, please try again and submit new log files. Let me know once you have, so I can send them over to the team handling this issue.

Thanks again!

JoeyMaggard

Quicken says Couldn’t find any accounts to add. Hasn’t connected to PayPal in over a year. Just finally used the card again and same result as last year. I noticed the discussion was closed in 2024 with no resolution. But this is an ongoing problem. Sent Sanitized Data File. Just in case somebody there can do something. Oh, just noticed that this topic is for QWin, but QMac is STILL having issues as well

NomadDave

Submitted the report… Even tried with a clean new Quicken Data file. Same results as most. I do have several PayPal accounts, the cash which works still, and the Credit and a Mastercard account which stopped a long time ago. When I've talked to Synchrony about other accounts, I have with them no issues… Lowes, Sams Club… But seems that the PayPal side are the red headed stepchildren there and normal support can't help. Has to be PayPal Synchrony support if you can get through without having your call dropped.

Quicken Alyssa

Hello All,

Thank you for updating this discussion!

We want to know if you are still experiencing this issue, and if you are, can you please submit new log files?

To submit your log files, you can go to Help>Report a problem>Send to Quicken from within your Quicken software.

Once you have sent them, please let us know so we can collect them and update the escalation ticket.

Thank you!