Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]
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@DWC2 thank you for all these details! I have a better understanding and appreciation for the challenges on both ends of the transaction download process. Doesn't mean I like it… this is probably the primary reason most subscribers pay for Quicken and if the primary reason stops working some other entity or individual will surely step in and fill the gap.
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Hi @Quicken Kristina , please also add me to the ticket, thanks
Bob
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HS32806, Thank You for posting your information on this issue. For me the Problem is with Janus but I have the same problem. I installed Quicken Desktop Business and Personal from my original CD to another computer. I then ran the downloaded ver R64.30 I got from the Quicken web site. I opened a backup of my Quicken file on thie other PC and then added Janus (the top option, Not "Janus Henderson") for Direct Connect and it downloads and accepts my password just fine now. I would like to use my original PC with the most recent Quicken Update R65.29 but this current version will NOT work with Janus. I know others like you have this same problem with Oakmark. Janus requires a minimum password legnth of 10 characters according to their web site and also the person I spoke with , also a special character and an upper case character and in my case my 18 character works fine in Quicken and the Janus web site. I think Quicken needs to get this problem fixed right away. I totally believe that a version update from Quicken has messed this whole thing up but when I call in they deny it. You know (It is Always the Customers Fault) or the Financial instituion. Someone needs to take this problem by the horns and get it fixes. Quicken User since the 1980's, the program that is mostly helpful and the program that gives me the most greif. Hope ALL goes well for you and THANKS Again for your post. It has lead me to something useful and gives me some hope.
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Me too, Seems like it is taking a long time for Quicken to acknowledged and fix this problem.
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@Quicken Kristina Janus has told me over and over again within the last 2 weeks that they only support Direct Connect. So when you add Janus for one step updates you need to pick the top option "Janus" and NOT "Janus Henderson".
Direct Connection is the only way to get transaction details like dividends and reinvestments etc. The Express download, and yes it works as well, only summarizes the total shares and no details which is not helpful for taxes.
So I am thinking there is a problem in the Quicken FIDIR file, and since the Janus Direct Connect only works if you have Quicken version R64.30 or older, this should be an easy fix for Quicken. I have a lot of more details in my conversations with Janus and research in my troubleshooting I would share but it seems like the second level or higher Quicken support is untouchable.
When I call into Quicken support, I usually get condescending attitudes, and the agent does not seem interested in what I may have to say or provide. I know the phone agents are rated on how long they take on each call and are in a hurry to get off the phone. If my problem doesn't fit their script I am just asked if they have solved my problem etc to get a score. PLEASE Help us here. I have 40 years of programing and troubleshooting experience if some one is interested and will listen.
[Edited - Readability]
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It would be useful if someone replied to the report a problem if only to say it was received or yes we are aware of this problem and maybe the problem ticket number. Or at least tell me we don't want you as a customer anymore.
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Thank you for your replies,
I added the information you provided to the ticket.
I'm sorry to hear you've had a negative experience with Support. I can see you contacted Support a few times last month. Did you have the same experience on every call?
It would be useful if someone replied to the report a problem if only to say it was received or yes we are aware of this problem and maybe the problem ticket number.
I forwarded your feedback internally to our teams. Please keep in mind that while you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.
Thank you!
Quicken Kristina
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I am on R65.29 and also have the same issues with both Janus and Oakmark accounts. Hope Quicken gets this resolved soon.
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@Quicken Kristina I pretty much had the same experience on each call and the same within text chats. The agents refused to escalate this problem, denied that there is already a case involving this problem or allow me to speak with a second level support. Some agents were more tactful than others. Each only said to deactive the account in question or reset account or both. Did I mention that I have been involved in programming and technical support for over 40 years? I would like to help here if I can. Could it just be that the FIDIR.txt file is messed up somehow? Another thing as of yesterday when I did a Onestep update I am now coming up with a CC-800 error on just about every account that updated just fine yesterday. Is this a new problem? The instructions say to deactivate and the reactivate those accounts. Hmmm, interesting. Thanks for you reply and concern.
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I switched to janushenderson.com for the updates. It didn't ask for a password but it only supports simplified downloads so there is no transaction details.
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I have tried this also. I need the details like I have received for the last 20 years via Quicken.
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This is a bug caused from Quicken recent update (probably in late Nov. 2025). Be patient to allow their software team to track back their software update logs and figure out the solution.
Quicken had an old rule that required password could only have maximum 8 characters in length and no special symbol for authentication to download transaction data from a few service providers (such as Janus, Oakmark, etc.). That rule has been decommissioned from Quicken long time ago. That's why you can use a long and complicated password for your data downloading and online portal login both working on Quicken software and service provider.
If you try to fix the issue by deleting the original saved password from Quicken password vault and entering your password again, it won't help. And, you will find that Quicken does not accept your Janus or Oakmark password. it will tell you the password must be 8 characters or less.
Ironically, both Janus and Oakmark web portal login password requirements are "passwords must be 10-20 characters, including at least one uppercase letter, one lowercase letter, one number, and one special character (like @, #, $)". So you have no way to satisfy the both password requirements.
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on 6 Jan above you wrote:
"I forwarded your feedback internally to our teams. Please keep in mind that while you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels."
That doesn't mean that any of those folks are even reading these submissions, much less where this problem is on the priority list, if anywhere.
I also note that the email I received "From: Quicken Community <noreply@quicken .com> Sent: Wednesday, January 7, 2026 15:00 Subject: [Quicken] This week's trending content" does NOT include this problem.
As a customer, I feel in the dark and unheard. Seems to me that paying customers are being ignored.
Quicken user since Quicken for DOS
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Thank you for your replies,
Thank you for letting us know you're also impacted by this issue. I added you to the ticket.
The issue has been reported to our teams. Problem reports, like the one that you sent, get attached to the ticket for the issue, since our teams need the information in order to investigate the issue. I haven't seen any updates from our teams, so no further information is available at this time.
Thank you!
Quicken Kristina
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Are there any updates on Quicken fixing this issue / problem?
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Thank you for the follow-up,
I'm not seeing any updates yet. The ticket is still open and ongoing.
Thank you!
Quicken Kristina
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@Quicken Kristina Thank You but that is not very encouraging. How big does the ticket need to get before someone actually can fix this? Seems like a lot of users have been added to the ticket. The problem does not occur in the previous version I have already mentioned in this thread.
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Hello @vpaul,
I understand why this is discouraging, especially given how long this has been impacting you and others.
To clarify; ticket size alone is not what determines when or how quickly an issue is resolved. In this case, because the issue only affects newer releases and involves Direct Connect authentication behavior, it requires deeper investigation and coordination between multiple internal teams.
While I don’t have an update to share yet, the ticket is still open, active, and under investigation. I know that doesn’t make the situation easier, but please know it has not been closed, ignored, or deprioritized.As soon as I receive any update from our teams, I will share it in this thread.
Quicken Kristina
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[Removed - Duplicate Post]
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I am also having the exact problem with Janus Henderson account and the Quicken password issues as described about by other Quicken users. This problem started about a month ago. Has there been any updates by Quicken to fix this????
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Please Add me to this ticket. Thanks
[Edited - Readability]
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Hello @Fern890,
Thank you for letting us know you're also seeing this issue. I added you to the ticket. Currently the ticket is open and ongoing. I'm not seeing any new updates yet.
Thank you!
Quicken Kristina
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Okay, thank you for adding me to the ticket.
As a work around for the meantime for everyone with Janus Henderson accounts:
Just a recap: I have 6 accounts with Janus that are separated since each account is a separate mutual fund that I track for my monthly deposit transactions and performance. As everyone with Janus accounts that has stated above; I've had the same issues with the password not working the following day after I stored it into Quicken Vault. Prior to December I had no problems for the hole year with these Janus accounts as “direct connect.”
Work around: I just have to pick one of the accounts to "reset the account" (not reactivating it). Quicken will then take you to Janus “direct connect” automatically and prompt you to choose/confirm the account it's assigned to with Janus. Once you pick and confirm the account, it will reset that account and complete the finalization of resetting the account.
I then go back and update all my accounts, to include the Janus accounts. It then somehow resets all my accounts with Janus and updates them as before with no issues.
Of course, this only works for the day, and by the next day it's back to asking me for the password again even though it's stored in the Quicken vault and still not working.
HOPE QUICKEN FIXES THIS ISSUES SOON AS THIS IS GETTING OLD!
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I see Rajman was able to fix by deleting a fidir.txt file. How do I access these files.
Thanks
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I cannot seem to find this post by Rajman and I am interested in everyone's thoughts on this. My guess it is just a temporary fix and I amy try in myself with a backup of this file.
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@Quicken Kristina I am not seeing any resolution to this Bug / Problem that has been going on since sometime in November 2025. If there is a permanent sloution I would like to hae this solution with directions on how to apply the fix.
To note I have been a Quicken user since sometime in the early 1980's I believe it was a DOS based program back then.
In light of the fact that Quicken is not totally operatonal at this time I am requesting an Activation Code to extend my subscription for the Windows Desktop Business & Personal Version, in hopes this problem will be fixed in the near future and I can then again use Quicken as designed. Right now it is mostly non functional to me.
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Yes, this is taking forever to fix. Come on Quicken IT.
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