Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]
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@DWC2 thank you for all these details! I have a better understanding and appreciation for the challenges on both ends of the transaction download process. Doesn't mean I like it… this is probably the primary reason most subscribers pay for Quicken and if the primary reason stops working some other entity or individual will surely step in and fill the gap.
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Hi @Quicken Kristina , please also add me to the ticket, thanks
Bob
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Thank you for your replies,
I added the information you provided to the ticket.
I'm sorry to hear you've had a negative experience with Support. I can see you contacted Support a few times last month. Did you have the same experience on every call?
It would be useful if someone replied to the report a problem if only to say it was received or yes we are aware of this problem and maybe the problem ticket number.
I forwarded your feedback internally to our teams. Please keep in mind that while you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.
Thank you!
Quicken Kristina
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I am on R65.29 and also have the same issues with both Janus and Oakmark accounts. Hope Quicken gets this resolved soon.
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I switched to janushenderson.com for the updates. It didn't ask for a password but it only supports simplified downloads so there is no transaction details.
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This is a bug caused from Quicken recent update (probably in late Nov. 2025). Be patient to allow their software team to track back their software update logs and figure out the solution.
Quicken had an old rule that required password could only have maximum 8 characters in length and no special symbol for authentication to download transaction data from a few service providers (such as Janus, Oakmark, etc.). That rule has been decommissioned from Quicken long time ago. That's why you can use a long and complicated password for your data downloading and online portal login both working on Quicken software and service provider.
If you try to fix the issue by deleting the original saved password from Quicken password vault and entering your password again, it won't help. And, you will find that Quicken does not accept your Janus or Oakmark password. it will tell you the password must be 8 characters or less.
Ironically, both Janus and Oakmark web portal login password requirements are "passwords must be 10-20 characters, including at least one uppercase letter, one lowercase letter, one number, and one special character (like @, #, $)". So you have no way to satisfy the both password requirements.
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on 6 Jan above you wrote:
"I forwarded your feedback internally to our teams. Please keep in mind that while you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels."
That doesn't mean that any of those folks are even reading these submissions, much less where this problem is on the priority list, if anywhere.
I also note that the email I received "From: Quicken Community <noreply@quicken .com> Sent: Wednesday, January 7, 2026 15:00 Subject: [Quicken] This week's trending content" does NOT include this problem.
As a customer, I feel in the dark and unheard. Seems to me that paying customers are being ignored.
Quicken user since Quicken for DOS
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Thank you for your replies,
Thank you for letting us know you're also impacted by this issue. I added you to the ticket.
The issue has been reported to our teams. Problem reports, like the one that you sent, get attached to the ticket for the issue, since our teams need the information in order to investigate the issue. I haven't seen any updates from our teams, so no further information is available at this time.
Thank you!
Quicken Kristina
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Thank you for the follow-up,
I'm not seeing any updates yet. The ticket is still open and ongoing.
Thank you!
Quicken Kristina
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Hello @vpaul,
I understand why this is discouraging, especially given how long this has been impacting you and others.
To clarify; ticket size alone is not what determines when or how quickly an issue is resolved. In this case, because the issue only affects newer releases and involves Direct Connect authentication behavior, it requires deeper investigation and coordination between multiple internal teams.
While I don’t have an update to share yet, the ticket is still open, active, and under investigation. I know that doesn’t make the situation easier, but please know it has not been closed, ignored, or deprioritized.As soon as I receive any update from our teams, I will share it in this thread.
Quicken Kristina
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[Removed - Duplicate Post]
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I am also having the exact problem with Janus Henderson account and the Quicken password issues as described about by other Quicken users. This problem started about a month ago. Has there been any updates by Quicken to fix this????
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Please Add me to this ticket. Thanks
[Edited - Readability]
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Hello @Fern890,
Thank you for letting us know you're also seeing this issue. I added you to the ticket. Currently the ticket is open and ongoing. I'm not seeing any new updates yet.
Thank you!
Quicken Kristina
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Okay, thank you for adding me to the ticket.
As a work around for the meantime for everyone with Janus Henderson accounts:
Just a recap: I have 6 accounts with Janus that are separated since each account is a separate mutual fund that I track for my monthly deposit transactions and performance. As everyone with Janus accounts that has stated above; I've had the same issues with the password not working the following day after I stored it into Quicken Vault. Prior to December I had no problems for the hole year with these Janus accounts as “direct connect.”
Work around: I just have to pick one of the accounts to "reset the account" (not reactivating it). Quicken will then take you to Janus “direct connect” automatically and prompt you to choose/confirm the account it's assigned to with Janus. Once you pick and confirm the account, it will reset that account and complete the finalization of resetting the account.
I then go back and update all my accounts, to include the Janus accounts. It then somehow resets all my accounts with Janus and updates them as before with no issues.
Of course, this only works for the day, and by the next day it's back to asking me for the password again even though it's stored in the Quicken vault and still not working.
HOPE QUICKEN FIXES THIS ISSUES SOON AS THIS IS GETTING OLD!
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I see Rajman was able to fix by deleting a fidir.txt file. How do I access these files.
Thanks
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Yes, this is taking forever to fix. Come on Quicken IT.
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I have to do the same thing Fern890 does in order to update my Janus Henderson accounts, and yes, this is getting very old.
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How many pages of complaints does it take?!
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