error message - can't find path to Quicken.msi [Edited]

jkk_08

have windows classic R65.17 Build 27.1.65.17. When try to download from financial institution get message can't find path to Quicken.msi. Says it is on a network resource that is unavailable.

NotACPA

Which Financial Institution, and how are you doing that download?

Because an MSI file is part of Q's installation process, and shouldn't have anything to do with a transaction download.

raneary

I am having the same problem. I can't download from Capital One. All the other sites work correctly. When I try it opens a dialog box saying "please wait while windows configures Quicken". The is says it can find quicken.msi. Do I need to delete and reinstall Quicken?

Quicken Alyssa

Hello All,

Thank you for reporting the issues you are running into.

It sounds to me like what you are describing is actually a Known Issue. As stated in the linked alert, uninstalling and reinstalling the application should resolve the issue.

If this is not the issue you are having, please provide more information. Screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thanks again!

timl62

I have the same problem when accessing my assumptions in the lifetime planner section of quicken. I have not had any issues (yet) downloading transactions from my financial institutions.

P. Thompson

I am having the same problem and can't download from JPMorgan. I haven't yet tried uninstalling and reinstalling the application. Hope everything comes back!

Quicken Alyssa

Hello All,

Thank you for adding to this discussion and letting us know that you are experiencing this issue as well.

@timl62,

Were you able to try the steps I suggested in my last post? If so, what were the results of that? Did you notice any improvement?

@P. Thompson,

If you do try, come back and let us know how it goes!

Thank you!

Lutzie

Having same issues with Citibank downloads. Resorted to manually entering all the transactions from exported csv file! I've been using Quicken since 1997 and am not comfortable reinstalling Quicken and possibly having the reinstall not be successful—a loss of my financial history. It seems as though downloads for my credit cards (from various institutions) have been inconsistent lately. You never know it they will work.

FlaSheridn

https://community.quicken.com/discussion/comment/20526671#Comment_20526671

Thank you, that fixed my error importing Empower qfx transactions, though it did lose my font size preference and window sizing preference.

Quicken Kristina

Hello @Lutzie,

Thank you for letting us know you're also seeing this issue. If you're worried that you may have difficulty reinstalling Quicken, you may want to reach out to Quicken Support directly for further assistance. They'll be able to walk you through the process in real time, and if issues do come up, you'll have a tech support agent on the phone with you to help resolve the issue. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!