Lost ability to use Payment Account

hofer5

Since the inception of Bill Payment Manager, I have used Check Pay, and have used the same bank as Payment Manager. Now I have lost the ability to set up that bank as Payment manager. (I am using Windows Version R65.17)

Quicken telephone Help has not been able to help me regain that ability. I'm told that someone knows about the problem, but there is no ETA for a solution. I'm told today that I have to just keep paying for the Bill Manager capability but that they don't know when I'll be able to use it. However, I can't be sure that we're referring to the same problem (language difficulty).

This is entered in the hope that someone in the Community has seen this problem and can help me regain the Check Pay feature.

Quicken Anja

Hello @hofer5,

Thank you for taking the time to share what you're experiencing.

To better understand what’s happening, can you clarify what you mean by “lost the ability to use that bank as your Payment Account”? For example:

• Do you receive a specific error message or prompt when attempting to set it up?
• Or did something change within Bills & Income? Please specify.

Any additional details or screenshots of what you’re seeing will help us narrow this down and determine the correct next steps.

If needed, please refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!