Lost ability to use Payment Account

hofer5

Since the inception of Bill Payment Manager, I have used Check Pay, and have used the same bank as Payment Manager. Now I have lost the ability to set up that bank as Payment manager. (I am using Windows Version R65.17)

Quicken telephone Help has not been able to help me regain that ability. I'm told that someone knows about the problem, but there is no ETA for a solution. I'm told today that I have to just keep paying for the Bill Manager capability but that they don't know when I'll be able to use it. However, I can't be sure that we're referring to the same problem (language difficulty).

This is entered in the hope that someone in the Community has seen this problem and can help me regain the Check Pay feature.

Quicken Anja

Hello @hofer5,

Thank you for taking the time to share what you're experiencing.

To better understand what’s happening, can you clarify what you mean by “lost the ability to use that bank as your Payment Account”? For example:

• Do you receive a specific error message or prompt when attempting to set it up?
• Or did something change within Bills & Income? Please specify.

Any additional details or screenshots of what you’re seeing will help us narrow this down and determine the correct next steps.

If needed, please refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

hofer5

https://community.quicken.com/discussion/comment/20527311#Comment_20527311

I mean that I have used CheckPay with my bank since CheckPay was made available, and I pay for it every month. However, it stopped working about 6 weeks ago. When I try to enable that bank as my Payment Account, I get the following message: "Could not set up account for CheckPay." I was told the problem is identified as Ticket No. 12087802.

Comment:

This is a Revenue feature that used to work. You made some change that broke it. It should be among the easiest kinds of problems to identify and correct but, as far as I can tell, there is little interest in doing so.

Quicken Anja

Hello @hofer5,

Thank you for the additional details and for sharing the exact error message. I understand how frustrating it is when a feature you’ve relied on suddenly stops working, especially after paying for it.

This issue is a known problem that is being actively investigated. For the latest updates and information, you can refer to this Community Alert.

We don’t have an ETA for a fix yet, but the alert will be updated as soon as more information is available.

Thank you for your patience while the team works on resolving this!

khardin10

So do we get a refund portion from the price of Quicken, because one of the selling points for getting Quicken is the check pay feature? It has been a couple of months that this feature has been down or not working so this lets me believe that either you need a new programing team or get another company to program Quicken.

hofer5

https://community.quicken.com/discussion/comment/20530135#Comment_20530135

Ditto.

Quicken Anja

@khardin10 & @hofer5 I understand the frustration.

For questions regarding refunds, credits, or subscription extensions, those requests are handled directly by Quicken Support. The Community moderator team does not have the necessary tools available to authorize refunds from here.

I recommend reaching out to Quicken Support so they can review your specific account and discuss potential options.

We appreciate your patience while this Check Pay issue remains under investigation.

Thank you!

hofer5

https://community.quicken.com/discussion/comment/20530135#Comment_20530135

No. We get a song and dance that Quicken can'r make partial refunds and that complete refunds can only be made within 30 days of purchase, that is, within 30 days after they take the money out of your account to pay for the thing that doesn't work. I cancelled Bill Manager, but they already have my money for another month. The whole thing almost brings tears to my eyes because Quicken needs that amount of money so badly.