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Income Reminders Change

TLH

Has anyone else noticed the split income reminder amounts changing when you log out of classic and log back in. I have used income reminders to book federal payments that have income lines and expense lines. In 2026, the system has started moving the amounts between the lines. I have deleted reminders, set up again, use different names, etc. and still have an issue. Once entered in the register they work fine and when I make changes everything looks good and works through the budgets until I log out and back in. Any help resolving this would be appreciated.

[Edited-Readaility]

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Bill Reminders

split transactions

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mshiggins

@TLH there have been quite a few posts on this issue. The cause seems to be corrupted reminders from the Quicken cloud getting synced to your data file, which corrupts the reminders in your file. The current best known solution is to reset your Quicken cloud account. If that doesn’t fix the issue, there are other steps to try.

Here is a post about the issue from one of the super users who has done extensive troubleshooting on this issue. It is posted under a Quicken on the web category, but covers the Quicken desktop issue as well.

https://community.quicken.com/discussion/7971159/bill-income-reminders-with-splits-do-not-match-desktop-reminders-original-order

rskurato

I'm having the same issue. I use bills and income to enter my paycheck, and my split categories were being put in a different order when I sync. I reset my cloud and synced, and it not only reordered my categories again, but it also changed category values. This is a bug in one of the last two software updates. If you split categories in scheduled bills and income, do not sync; it will mess up your data.

[Edited - Language/Readability]

zetavu

Same here. I've done the following so far

Reset cloud per Mshiggins - same issue

Tried to edit info in cloud, saves, and even without syncing it gives same issue.

Tried rolling back software as well, no change.

Is someone looking into this? I'm ok with reorganizing but not ok with categories changing on me. New to these boards, do admins review?

markus1957

I have it on good authority that Quicken is working on the issue. The R66 release implemented a fix that prevents the issue when Sync is turned Off. I also recommend before turning sync off, deselect cloud sync from One Step Update settings. Then after validating your file and restoring any jumbled reminder splits, wait for a full fix to be implemented. It's frustrating that the full value of the product cannot be utilized but that is where the issue stands.

Quicken Alyssa

Hello All,

Thank you for reporting the issues you are seeing with splits.

I have some follow-up questions. For all of you:

Approximately how long has this issue been happening?
Does this impact only income reminders, or are bill reminders being affected as well?

@TLH, you said the amounts are being reordered.

Does this mean that the amounts you entered are there, but not on the category you originally put them on?
You said the issue occurs after you log out and log back in. Does that mean after you close and reopen Quicken? Or are you signing out and signing back in?

@rskurato, you mentioned your category values changing and reordering.

To clarify, you mean that not only does the order change, but sometimes a category that was not originally used in the reminder is now present?

@zetavu, thank you for sharing the troubleshooting steps you tried. When you said categories changing, are you referring to amounts no longer being assigned to the correct categories, or random categories you didn't use now being present in the split?

Screenshots of what you all are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I will be forwarding this issue along internally, so the more information you can provide and the more specific you can be, the better. Please go to Help>Report a problem>Send to Quicken and submit your log files.

Including a sanitized version of your data file can be helpful as well, but is not required. Let us know when you have done a submission so we can add it to the ticket.

Thank you!

[CBT-1068]

TLH

Approximately how long has this issue been happening?
I have only seen the issue in 2026.

Does this impact only income reminders, or are bill reminders being affected as well?
I have not had issues with bill reminders.

@TLH, you said the amounts are being reordered.

Does this mean that the amounts you entered are there, but not on the category you originally put them on?
That is correct. Amounts move between categories creating budget issues.
You said the issue occurs after you log out and log back in. Does that mean after you close and reopen Quicken? Or are you signing out and signing back in?
Yes, I had sync on and when I logged back in the income reminders changed. I have deleted the income reminders, turned off the sync option, created a copy, and without syncing my desktop works fine. It is a shame to lose the mobile application portion of Quicken.

Jim_Harman

@Quicken Alyssa This appears to be the same issue that is being tracked as CBT-746. That issue focuses on the impact that the scrambled Reminders have on the Tax Planner, but the underlying cause appears to be related to syncing to the cloud scrambling splits in Reminders.

Also CTP-13929, which has an active Alert, appears to be the same problem.

Sometimes after syncing to the cloud the split items are reordered but the amounts for each split remain the same, and sometimes the amounts get assigned to different split lines.

I sent a problem report on 2/14 referencing CBT-746, including a sanitized test file and screen shots that clearly demonstrate the issue. Do you need me to send that again?

Please see this discussion for more info.

https://community.quicken.com/discussion/7970548/tax-planner-errors

Quicken Kristina

Hello @Jim_Harman,

https://community.quicken.com/discussion/comment/20543396#Comment_20543396

This issue is very similar, but enough details were different that we created a separate ticket to track this issue.

Thank you for your reply @TLH,

Yes, I had sync on and when I logged back in the income reminders changed. I have deleted the income reminders, turned off the sync option, created a copy, and without syncing my desktop works fine. It is a shame to lose the mobile application portion of Quicken.

To clarify, when you say you logged back in, do you mean you opened Quicken, or do you mean you were prompted to login with your Quicken ID & password?

Thank you!

Jim McLaughlin

As of March 21, this is still an issue that I discovered only today.

What is most disappointing is that for a significant bug as this, there has been NO notification to users of the problem or the recommended solution.

Shameful.

Quicken Alyssa

Hello All,

Thank you for adding to this discussion.

An escalation ticket has been created. In order to submit this, I will need at least one set of log files from someone experiencing this issue. If you would like to aid in the investigation and escalation of this issue, please go to Help>Report a problem>Send to Quicken and submit your log files.

Including a sanitized version of your data file can be helpful as well, but is not required. Let us know when you have done a submission so we can add it to the ticket.

Thank you!

[CBT-1068]

TLH

Alyssa, I hope you got your data file for this issue. I will not turn sync on my application and mess up my Quicken reminders again. I do hope this gets resolved aa the Quicken phone app is useless.

Quicken Alyssa

@TLH,

Thank you for following up.

We have not yet received the log files for this ticket, but it's totally understandable if you're not inclined to provide them. Either way, we appreciate you reporting the issue.

Thanks again!

Brian183

Has there been any progress on this issue? I feel like a few variations of problems with income reminders have been posted in the Quicken Community since the end of 2025. But, I've yet to see any Quicken update that addresses them. For me personally, the issue is income reminders being entered automatically (and without a category).

Quicken Alyssa

@Brian183,

Thank you for adding to this discussion and posing this question.

The escalation ticket for this specific thread has not yet been submitted due to a lack of log files. In order to submit an escalation, we need at least one set of logs.

Based on the brief description you provided, it sounds like you are experiencing the same issues as others in this thread. That said, if you would like to contribute to the investigation of this issue, you could do so by going to Help>Report a Problem>Send to Quicken.

From there, you can submit your log files. If you decide to send them over, let us know so we can add them to the ticket.

Thanks again!

[CTP-16909]

Brian183

Ok, i just submitted

Quicken Alyssa

@Brian183,

Thank you for sending that over!

I have added them to the ticket, and it is now submitted to the escalation team.

We appreciate your help!

markus1957

Wondering if anyone has noticed a change in the last couple of days with the issue of scrambled splits during cloud sync?

It's unclear if the fix was needed in the desktop software or the back-end cloud sync process. If it's a back-end fix, it may be implemented. If it's a software fix it may be coming soon.

Quicken Alyssa

Hello All,

We had an Alert open for this issue, and it has since been marked resolved.

I wanted to check in with you all to see if any of you are still experiencing this issue.

Looking forward to your responses!

Jim McLaughlin

Same thing happened to me just yesterday. I had forgotten to turn off ALL sync activity, and when I added an account, Q automatically sync'd, causing the error again. So no change here.

Version R67.7, Build 27.1.67.7

Thankfully, I'm pretty quick at reusing past reminders to recover the proper splits. Shouldn't have to.

Quicken Alyssa

@Jim McLaughlin,

Thank you for confirming this is not resolved.

If you would like to contribute to the investigation of this issue, you can do so by submitting log files. To do this, you would go to Help>Report a Problem>Send to Quicken.

If you do send over your log files, let us know so we can add them to the escalation ticket.

Thanks again!

Brian183

There is no change in the behavior here. The problem continues exactly as it has been since initially reported. @Quicken Alyssa I did not see anything in the release notes for recent upgrades to indicate that this problem has been fixed.

-Brian

markus1957

https://community.quicken.com/discussion/comment/20551982#Comment_20551982

The release notes for R67.7 list a fix for paycheck splits being corrupted during cloud sync. As I reported in another thread, R67.7 appears to resolve the issue in my test file, but I have not tried it in my production file.

https://community.quicken.com/discussion/comment/20551985#Comment_20551985

Brian183

I don't do cloud sync, and my occurrences with this problem are not split transactions. Whatever issue was fixed had no impact on what I originally posted in these reminders being entered without any category at all.

markus1957

https://community.quicken.com/discussion/comment/20551989#Comment_20551989

Okay, but you are not the original poster of the thread, and your particular issue (respectfully disagreeing with @Quicken Alyssa) is not the subject of this thread. This thread specifically describes cloud sync scrambling the order and amounts in reminder splits. Originally, it was happening during OSU even when the Sync preference was turned Off, but they fixed it for the Sync Off condition. The latest R67.7 release may have fixed or improved the scrambling of splits with Sync On.

You should follow a thread related to your specific issue or ask to reopen your original thread if there is not an active thread pertaining to that issue. If @Quicken Alyssa deems your issue is now the subject of this thread, she's mistaken, but in any case, should retitle the thread and change the OP to reflect that. Based on a quick search, there is an open thread related to your issue.

Why are reminders automatically appearing in register without category? - Page 2 — Quicken (CLOSED)

Bill Reminders Being Automatically Entered and Duplicated AGAIN — Quicken (Open)