Bank of America - User not eligible

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Comments

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    "Our team is actively working to resolve it" response is not adequate for 3 weeks straight. We need to know progress and specifics at this point.

    @Axel Foley "Our team is actively working to resolve it" can often mean "we are waiting for the financial institution to fix it", but Quicken never throws the financial institution under the bus by saying that. The moderators generally have no insight into the detailed status of what is/isn't happening, and they never have specifics on progress to post.

    Quicken Mac Subscription • Quicken user since 1993
  • Mike Schuster
    Mike Schuster Quicken Mac Subscription Member ✭✭

    I agree, after 3+ weeks I question how actively this is being worked on. This certainly should warrant more specifics than a canned response at this point. It feels like some sort of credit for our subscription fee would be warranted. Also, please stop thanking me for my patience, that was gone a couple of weeks ago.

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