CC-601 Error - Fidelity Brokerage Accounts not updating.

quickenmike

I've finally contacted Quicken Support after experiencing the issue since 3/2. I went in to "report the issue" in the Quicken Windows app. Quicken Support said that they are trying to analyze the logs of affected users to try to determine root cause.

Is there any update? This is getting frustrating.

Skylar

Add me to this list! Error Code CC-601. Thank you.

randuze

I have the same problem. [Removed - Rant]

For me, the only way to get attention is to cancel my subscription.

That we are not given a date when they expect to resolve it is unforgivable.

[Edited - Readability]

Madmax389

Same problem here. I had to create an "adjustment" account to track net worth. Between the BOA problems and Fidelity, it's been a time consuming week.

Philip107

Quicken Premiere, Version: R66.23, Build: 27.1.66.23

For the last several days I've been getting the CC-601 Error with Fidelity. I've been trying account RESETs and Super Validations, but nothing helps. I had also restored from a Backup but that was a mistake. I forgot that restoring now causes all banking links to be broken and have to be re-established. Quicken seems to be going downhill. I wish there was a suitable replacement.

GermanBlueRam

I m not getting this error, but my wife (different Quicken file) has been for several days.

jerry_o

I just now upgraded to Premier, specifically to get a simple asset allocation overview and am getting this error. Sigh.

VBF

I just tried reauthorizing my Fidelity accounts. I am no longer getting any error messages but it is also not downloading any data. Simply turning off the error messages without fixing the problem does not help

GregGriff

FIX IT!! This should be a priority for Quicken and it doesn't appear to me that it is. No response from Quicken to many of the comments above. FRUSTRATING!!!!!

Having to manually enter my transactions in Fidelity to Quicken for a week now….

Philip107

• Quicken is no longer a flagship product for a software company.
• It’s an asset being optimized for revenue, not long‑term engineering quality.
• That’s why things like QIF export/import, connectivity changes, and UI modernization lag behind.

it’s consistent with how private‑equity‑owned software behaves.

bigskyrec

Add another frustrated user with a CC601 problem with Fidelity accounts. Have followed all procedures found for correcting, including deactivation, without success.

Quicken Laura

Hello everyone,

Thank you for reaching out to us. At this time, we do not have any new updates to share, as our team is still actively working to resolve the issue.

We sincerely apologize for any inconvenience this may be causing and truly appreciate your patience and understanding while we work toward a solution. Although we do not have an estimated time for resolution yet, please be assured that addressing this matter is a top priority for us. We recognize how important this is and are committed to resolving it as quickly as possible.

For the latest information, please refer to the Community Alert below. We'll keep you in the loop as new details come in.

https://community.quicken.com/discussion/7971667/new-3-2-26-fidelity-investment-fdp-101-cc-601-cp-script-error

bdantes

@Quicken Laura @Quicken Kristina

I even tried forcefully resetting my connections from the Fidelity website, Profile → Security → External data sharing : Fidelity Access → Remove all Quicken access. The only upside there was finally finding a way to disconnect all of my Fidelity accounts at once (doing it from Quicken is tedious having to pull up Account Details and Deactivate one by one).

This looked initially promising — Fidelity seemed to recognize something special and force a complete reconnect/relink with all Fidelity accounts (including the dialog for picking the cash position of MMFs), which went fine.

One can see that the account additions thinks there were transactions. But a OSU after got the same CC-601 errors.

I also noticed a weird bug during the OSU: the little blue circular arrow showing an update in progress for affected accounts in the Accounts panel didn't show up for "Separate" accounts, despite them clearly being included.

I also sent a message to Fidelity Electronic Channel Support (general client service at Fidelity hadn't even heard of Quicken — which is ridiculous in and of itself) since they don't have weekend phone support hours (of course).

Whether it be Fidelity, Intuit, or Quicken causing this never ending EWC+ debacle, please get senior engineers on each team together and get this resolved for good! This is nuts how unstable Quicken has become.

bdantes

@Quicken Kristina @Quicken Laura

The only subtle difference I notice between my old file (where the Fidelity OSU still works) and the new copied file with fresh connections (where it gets CC-601 errors) is this:

In the OSU progress dialog for the old file, I see TWO lines for Fidelity Investments, one for my Cash Management Account, and one for all the rest. In the new file, I see ONE line for Fidelity Investments in that progress dialog.

The Online Center only shows one entry for "Fidelity Investments" in both files.