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Register Dates Keep Re-setting to Old Transactions

Frank DeMello

Hello - since the last update, every time I go into my register for any account, it goes to transactions from years prior vs where I left off/recent transactions

Anyone else seeing this behavior? Is there some new setting?

Thank you

[Edited - Readability]

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Frank DeMello

It is hard to believe I am the only one seeing this or bothered by it

Quicken Carlos

Hi @Frank DeMello,

Thanks for letting us know about the issue you're experiencing. To help make sure your transactions are displaying correctly, I recommend checking the filters and sort order in the account register:

Confirm that the Sort Order in your account register is set to Date. If it is not, click the Date column header.
If applicable, click the Clear Filters button to the right of the account register's filter dropdowns.
If the register is already sorted by date but you are still seeing older transactions, click the Date column header once more to reverse the sort order and display the most recent transactions first.

I hope this helps! Please let us know how it goes.

Frank DeMello

Hello - I have the Date order sorted correctly. Normally I have the newest at the bottom. Very often I have to reset this by hitting that sort since it does not seem to remember where it was in a prior visit.

It is a bit intermittent but it does keep happening

Thank you

Quicken Carlos

Hi @Frank DeMello,

Thanks for your reply, for confirming that the register is sorted correctly by date, and for providing the additional information.

Unfortunately, Quicken for Mac does not have a manual setting that controls whether Quicken remembers the last configuration. Instead, Quicken for Mac handles this automatically.

To better understand the issue, could you please answer the following questions?

When did you first notice this issue?
Have you restored a backup from before the issue started?
Where is your Quicken data file located? Is it stored in a cloud service such as iCloud, Dropbox, or another cloud storage account?
Since you noticed this issue after the most recent update, have you tried uninstalling and reinstalling Quicken?

If you have not already tried reinstalling Quicken, I recommend doing so. Before uninstalling, your data file will remain on your system in its current location. However, I suggest creating a backup of your data and saving it in a safe location before proceeding.

Uninstalling Quicken

Locate Quicken in your Applications folder.
Drag the Quicken icon to the Trash.

Once Quicken has been moved to the Trash, the uninstall is complete.

Installing Quicken

Download Quicken from quicken.com/download.
When installing the Subscription Release of Quicken, double-click the icon that appears in the installation prompt.

If prompted, enter your Mac administrator account name and password.
Once the installation is complete, double-click the Quicken icon in your Applications folder to launch the program.

I hope this helps! Please let me know how it goes.

jacobs

@Quicken Carlos This is not a unique problem, nor a new one. Perhaps you haven't encountered it before, but there is ome preference setting causes Quicken to erroneously open to the same old transaction date in a register for some users. This has been reported for years, but has never been addressed. Perhaps it has never been brought to the attention of the developers. Can you do that now?

Here are some threads describing this same problem over the years. Once threads are archived, users can't find/see them any more, but I know that you can view archived threads…

https://community.quicken.com/discussion/7938374/at-launch-should-quicken-automatically-take-you-to-the-current-date-in-your-register-q-mac

https://community.quicken.com/discussion/7950548/register-display-opens-to-years-old-date-q-mac

https://community.quicken.com/discussion/7929377/account-always-opens-to-an-old-transaction-q-mac

https://community.quicken.com/discussion/7925353/settings-for-opening-an-account-register

There are more than this; these are just the first ones I was able to find. It would be great if this issue could get reported to the developers so they can perhaps find the cause and fix it.

@Frank DeMello Sorry if you can't view the threads above because they have been archived, but at least you now know this is a problem that affects users infrequently, but it's definitely not a new issue and you are not alone.

Some users have reported success — sometimes, but not all the time — by following this sequence precisely: scroll to the top of the register, make some minor change to the top transaction, save it, immediately quit Quicken, then relaunch.

If you don't find an immediate cure, one thing that may help you live with the issue is knowing that the Home key on the keyboard will jump you to the top of the register. If you have a standard keyboard without a Home key, you can press Fn-leftarrow to scroll to the top. That's not as satisfactory as a fix to the problem, but it's the best I can offer until the developers find and fix whatever setting gets messed up within the data file.

Frank DeMello

Please see below:

When did you first notice this issue? In the last few updates
Have you restored a backup from before the issue started? No
Where is your Quicken data file located? Is it stored in a cloud service such as iCloud, Dropbox, or another cloud storage account? On my MAC
Since you noticed this issue after the most recent update, have you tried uninstalling and reinstalling Quicken? No

I will have to try uninstalling/re-installing

Just so odd that it has been fine for years until one of these last updates

jacobs

@Frank DeMello See my post below. You are not alone, but I don't believe this has ever been forwarded to the developers. It would be great if @Quicken Carlos could bring this to the attention of the developers, who could reach out to you to try to identify what setting is wrong in your data file. Since this comes up only very sporadically, it's not something the developers can likely replicate on their own, which is why dealing with a user who is experiencing it currently provides the greatest opportunity for this to get tracked down and resolved once and forever.

Quicken Carlos

Hi @jacobs and @Frank DeMello,

Thanks for the additional information. After trying to replicate the issue, I couldn't, and I noticed that Quicken remembers the last transaction that was selected or edited. When Quicken is closed and reopened, it appears to return to the transaction that was selected or edited before the program was closed.

To help us better understand what is happening in your case, could you try the following?

Select only the most recent transaction.
Close Quicken.
Reopen Quicken and check which transaction is selected.

Does Quicken open to the most recent transaction you selected, or does it continue to open to the older transaction?

This information will help us determine whether Quicken is behaving as expected or identify the best next step.

I look forward to hearing back from you!