Backup Locations on Network Drives

RLSJR · January 2021

I have been backing up my data to a network drive for decades. Recently (can't say when) Quicken tells me it can't find the location. If I click [Browse], my network drive(s) do not show up in the list. Hitting F5 doesn't make them appear either.

In order to successfully back up my data, I must:

* Close Quicken.
* Open Windows Explorer and click on the network drive (which shows up in Explorer just fine).
* Re-open Quicken.
* Initiate the backup.

It's like Quicken reads in disk information on startup, and that's it. Never refreshes it so that "sleeping" network drives don't appear. Anyone else experience this? Current version is R31.8 (27.1.31.8).

GeoffG · January 2021

Is your network drive mapped? I recall having an issue on occasion after an update that Quicken could not find the drive. I disconnected the drive and remapped. I've not had the issue in quite some time.

Rocket J Squirrel · January 2021

I have been seeing drives get unexpectedly unmapped recently - as in the last few weeks - in Windows 10. It's as if there is now a timeout. I find I have to re-map the drives from time to time. It's annoying but I wrote a small command script which fixes it (until the next time). In my case, it does not appear Quicken-related.

RLSJR · January 2021

> @GeoffG said:
> Is your network drive mapped? I recall having an issue on occasion after an update that Quicken could not find the drive. I disconnected the drive and remapped. I've not had the issue in quite some time.

Yes, they're mapped to drive letters.

RLSJR · January 2021

> @Rocket J Squirrel said:
> I have been seeing drives get unexpectedly unmapped recently - as in the last few weeks - in Windows 10. It's as if there is now a timeout. I find I have to re-map the drives from time to time. It's annoying but I wrote a small command script which fixes it (until the next time). In my case, it does not appear Quicken-related.

The drives are staying mapped. Even with Quicken open and the file selection dialog on the screen, if I open Windows Explorer I immediately see the drives listed.

RLSJR · June 2021

If Quicken is watching, I'm updated to the latest version available as of this post and the condition still exists.

edwardkaufman · June 2021

I keep a duplicate copy of my Quicken files on an external drive, accessible over my home wifi system. After updating to Version R.34.16, Build 1.27.34.16, Quicken does not recognize this external drive. As work-around I'm saving the backup copy to Desktop and then using file explorer to move the file to my external drive. File explorer recognizes this external drive, prints to it, downloads from it, etc. Is there some reason Quicken does not recognize my external drive? Known bug? Expected fix?

Ps56k2 · June 2021

How are you accessing the external drive from Quicken ?
Are you keeping your active QDF file on it - and doing an OPEN from there ?
or.... creating the auto backups ?
or.... creating the manual backups ?

UKR · June 2021

Have you checked in Edit / Preferences / Backup that your settings for Manual Backup are still enabled (checkmark in a little box to the left of "Manual Backup reminder")?
Have you checked that, when starting a Manual Backup, the file name and path to the backup drive still contains the correct drive letter, path and file name? For example, E:\Quicken Backup\QDATA-2019-04-01.QDF-backup
Is/was the backup drive connected and running when you started Quicken?
If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

thecreator · June 2021

edwardkaufman said:

I keep a duplicate copy of my Quicken files on an external drive, accessible over my home wifi system. After updating to Version R.34.16, Build 1.27.34.16, Quicken does not recognize this external drive. As work-around I'm saving the backup copy to Desktop and then using file explorer to move the file to my external drive. File explorer recognizes this external drive, prints to it, downloads from it, etc. Is there some reason Quicken does not recognize my external drive? Known bug? Expected fix?

Hi @edwardkaufman ,

Sometimes, this does happen and nothing to panic over. Simple browse to the same location and make sure that the external drive is on and seen by the Router. By reinstalling Quicken, you will still need to browse to the location again. So a reinstall, will not fix your current problem.

oldngrmpy1 · June 2021

After your reboot, try running validate.

Kevin Maher · January 2022

Have exact same behavior after years of doing same

Quicken Anja · January 2022

Hello @Kevin Maher,

Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in January of 2021, it is less likely to receive an answer now.

I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

Thank you!

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