Unable to Upgrade Subscription

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System
System Member admin
in Signing in, Passwords, and Activation (Windows)
This discussion was created from comments split from: How do you upgrade from Quicken Starter to Quicken Premier.

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  • Frisky070802
    Frisky070802 Member ✭✭
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    I want to see tax-related reports, and it says I need premier to do this, but I can't upgrade -- I get a red slash. I renewed my annual subscription at the end of March (over 30 days ago) so I can't understand why it would block me. Any suggestions?
  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2021
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    Hello @Frisky070802,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    Being that the issue you are experiencing can have multiple causes- It may be best for you to contact Quicken Support directly instead. Our support agents have the ability to screen share with you (if you feel comfortable doing so) and will be better equipped to help you accomplish what you need.

    Additionally, our phone support agents will also be able to upgrade your subscription over the phone for you.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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