NFCU - Error CC-505

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System
System Member admin
in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: I cannot add my Navy Federal Credit Union Accounts.

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  • MoneyMike
    MoneyMike Member ✭✭
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    NFCU has been working great for me the past few months. However, this morning, I cannot connect to any of my NFCU accounts.... CC-505 error. Also, I cannot access my accounts via browser. I CAN access my accounts via my Android app.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @MoneyMike, 

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    The CC-505 error code is usually caused by a temporary outage on your financial institution's servers. In which case, we recommend that you try updating again after a few hours have passed or the next business day. 

    For more information, if you haven't already, please refer to this support article regarding error CC-505.

    As stated in the article, if the error persists after the 3rd business day, then you will need to contact Quicken Support directly for further assistance. At that point, our support agents will need to collect and review your log files to investigate the internal error and may likely be required to file an escalation if they see fit.

    Please click here to review Quicken Support's hours of operation.

    -Quicken Anja
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