CC-503 errors from PenFed
Answers
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It's a long read, but appears to those who have been here for awhile that Penfed is not the problem. It is either Quicken or Intuit. Quicken uses the former owner company of Quicken (Intuit) for the actual interface with the financial institutions. Penfed is not the only institution they are having issues with. Quicken claims they have teams working on the issues, but the normal update seems to be that they are working on it and sorry for the inconvenience. They had a similar issue back in August. The fix lasted for a couple weeks last time. I reported same situation back in 2021. And it is older than that. Too bad Microsoft dropped "Money" which at least was an alternative. Now supposedly "Mint" exists, but is a poor substitute. Most of these financial institutions (banks, credit unions, credit cards and brokerages) have ways to manually get the information on transactions directly by you, the customer. If it was only one account at one institution, it wouldn't be too bad, but I have multiple accounts at multiple institutions that are not downloading currently.1
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I am also affected by this issue. I have five PenFed accounts and having to handle downloads manually has been very time consuming and disruptive. This issue has persisted well over a month and Quicken is not providing any information or ETA for resolving this beyond saying that they are working on it.
Since others have mentioned that they received two months credit on their subscription I contacted Quicken but they would only offer me one month credit despite me pointing out this thread with users stating that they received two months credit. That really made me angry. Apparently not all customers all equally important to Quicken and I am not important.
Nicely done Quicken! Not only you are not able to resolve an issue affecting many customers for over a month but also you refuse to compensate me for having a product that does not work with a subscription credit worth lousy few bucks.1 -
I have been having this issue for over a year. Sporadic downloads if at all. I just have a credit card with PenFed and I'm going to limit my use of it so I can manually enter everything, until such time as I can get rid of PenFed for good. I hesitate to ditch Quicken just for this.0
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2 months and counting
Quicken - would you provide clarity for this issue? pls
why Direct Connect isn't available for this? that I as User can directly access PenFed from my IP address, so will be no needs for any aggregator IP for all Users?
Is it Quicken that wants to charge a CU / Bank and CU doesn't want to pay for it? or what it is?
please, be clear so your Customers can act appropriately.
PenFed states several time that aggregator IP is security issue and that's why access from such IP has been firewalled / disabled and treated as DDoS IP.Best Regards2 -
> @mikek753b said:
> 2 months and counting
> Quicken - would you provide clarity for this issue? pls
> why Direct Connect isn't available for this? that I as User can directly access PenFed from my IP address, so will be no needs for any aggregator IP for all Users?
> Is it Quicken that wants to charge a CU / Bank and CU doesn't want to pay for it? or what it is?
> please, be clear so your Customers can act appropriately.
>
> PenFed states several time that aggregator IP is security issue and that's why access from such IP has been firewalled / disabled and treated as DDoS IP.
>
Thank you for this information. This problem will not get fixed by quicken until the security issue is resolved. If this is the cause of our grief, PenFed is protecting their customers as they should. Now, will quicken fix the security issue so that the IP will not be blocked by PenFed? We shall see.2 -
I'm getting the CC-505 error now. They are trying to do something as the error codes are changing, but they are not doing the right thing to ensure that we can use this service.0
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Some answers would be nice0
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I have had this issue also for several months. I am really tired getting quicken responses “(its not your fault)” every time I try to use a feature of quicken that is important to me. Why can’t someone at Quicken get off their butt and get this problem solved or tell me that they don’t intend to solve the problem so that I can move on from Quicken and get on with my life.0
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@mike753b writes: "PenFed states several time that aggregator IP is security issue and that's why access from such IP has been firewalled / disabled and treated as DDoS IP."
I have not seen Quicken say anything concrete, much less that sort of claim about the aggregator. "Security issue" may be defensible. DDoS is highly unlikely. Would love to know where that information came from.0 -
> @Papoon said:
> @mike753b writes: "PenFed states several time that aggregator IP is security issue and that's why access from such IP has been firewalled / disabled and treated as DDoS IP."
>
> I have not seen Quicken say anything concrete, much less that sort of claim about the aggregator. "Security issue" may be defensible. DDoS is highly unlikely. Would love to know where that information came from.
nothing concrete from Quicken
it was from PenFed, I was told, some other got similar replied from PenFed as well
that's is why asked so many time that Quicken to provide clarity so we are Customers can act upon factsBest Regards1 -
I took a different tack, I opened up a CC account with Wells Fargo that offers the very same 2% cash back and download works perfectly. PenFed is the 2nd largest credit union in the country and last year bought a credit union in NYC that was on the brink of collapse because of Taxi Medallion loans in the city. At the same time PenFed changed their acceptance criteria to accept anyone. It seems clear the CEO and Board are focused are building an empire and not on customer service. As a result I voted with my feet.0
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> @darbusa said:
> I took a different tack, I opened up a CC account with Wells Fargo that offers the very same 2% cash back and download works perfectly. PenFed is the 2nd largest credit union in the country and last year bought a credit union in NYC that was on the brink of collapse because of Taxi Medallion loans in the city. At the same time PenFed changed their acceptance criteria to accept anyone. It seems clear the CEO and Board are focused are building an empire and not on customer service. As a result I voted with my feet.
brief search returns https://community.quicken.com/discussion/7923541/wells-fargo-and-quicken
https://community.quicken.com/discussion/7922979/wells-fargo-connectivity-problem
while just a few complains and could be just intermediate issues
but, good alternative to 2 months no connectivity for PenFed
yes, that Wells Fargo CC is currently is top rated CC for cashbackBest Regards0 -
:s It's been 3 mouths now with the CC-503 code for PenFed someone at Quicken need to get off their a!! and fixes this.2
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So frustrating this is still unresolved after several months. I havent been able to update my PenFed accounts since around July!!! And ridiculous its a CC-503 error when its 100% not a username/pw error.0
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I want to "second" the refund. Quicken extended my subscription by two months when I contacted them about this issue.0
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I called today and received 2 months free. Frustrating that no one has answers on what problem is.0
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:s I also have the PenFed download problem. I reported this to Quicken about a month ago (my problems go back at least 2 months) and they said they would look into it. Next I heard Quicken closed my trouble report, with no explanation, even after I pointed out the problem was not fixed. I am getting tired of the manual reconciliations.0
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Latest from Quicken
Quicken Jared Moderator mod
12:53PM
ONGOING 11/29/22
We regret to inform you that this issue is ongoing. We do not have an ETA with respect to a resolution, although our teams will continue to work toward this end. We apologize for the inconvenience and we thank you for your patience.
Thank you!
-Quicken Jared-2 -
With all due respect to Quicken Jared, this is complete BS. If their teams were working on this for months they would have long since had a resolution or they would be able to explain why they can't solve it. This vague weekly comment provides no useful information and Quicken should be embarrassed to keep posting such nonsense.2
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Also with respect to Quicken Jared, have your manager's manager get on this discussion board and tell us why Quicken is NOT interested in solving this issue. If they WERE interested, don't you think it would be fixed by now? When my Quicken subscription runs out, I do too. As far away from QUICKEN and PenFed as I can. Really sucks... I have been with PenFed since 1973 and Quicken since the late 1990s. If I have to manually download my transactions, why do I need quicken and their outrageous rates and pathetic support. I am DONE with both.1
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I agree this issue has gone on for too long. We deserve an explanation and realistic timeline for resolution. I have used Quicken for more years than I can count and am totally frustrated with this issue and the excuses and finger pointing. As hard as it is to make a change maybe now is the time with the year-end approaching. Beginning of the year is a good time to make the break.0
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any hope that this will be addressed?
any Quicken official explanation and plans?Best Regards0 -
Totally ridiculous that Quicken and/or PenFed can’t provide answers. Over 2 months now! But we get a weekly update from Quicken on the other thread that states they are still working with no estimated fix date! Then don’t charge us until it’s fixed!0
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This is PenFed reply to my another request for this matter
"
We apologize for any inconvenience this may have caused.
Third-party applications can use a variety of means to access your data, one of these options is called screen-scraping. After careful consideration, PenFed has decided not to allow the collection of data through screen-scraping at this time; therefore, connecting to those type of programs, such as Quicken, Mint, and Ramp may be blocked. Applications that use alternative means of data collection are still allowed and should work as intended.
If you are experiencing issues with a third-party application, you may need to manually download transactions to your device, and then import the data to the desired program.
"Best Regards0 -
I just wish Quicken would give us this explanation and then explain whether this means they will never support PenFed downloads. That seems to be the case since August. I don't think any of us believe that they have "teams of people" working on it.0
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As a software engineer I have repeatedly made arguments to discourage applications we've done that required screen-scraping; a method of reading the information returned from a request intended for a users display, or browser, and parsing it to find relevant information. I figured that's what they were doing. It's just plain bad design as user interfaces routinely change. Especially if it's an application you have no control over (e.g. Penfed). I too am curious as to what quickens response is and what leverage they have over all these financial instutions to prod all these financial instuctions to allow them to obtain users account information securely that doesn't involve this method. I actually understand Penfeds position, although I don't like it, but having to vet your changes with quicken, mint, etc is definitely a problem. Quicken has a problem.0
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so far we didn't get any concrete info from Quicken, while many already asked Quicken and provided info that PenFed block that aggregator IP.
I don't know why Quicken Direct Connect can't be used? looks the most secure way, also coming from Customer IP.
I suspect that Quicken wants to charge PenFed for Direct connect and PenFed doesn't want to pay that fee, no I have no proof
but, Quicken paid subscription without on-line banking doesn't make much sense to me.
PenFed is 2nd largest CU, as result other might just follow to block aggregator IP addresses, then what we will do?
yes, concrete Quicken statement would help us as paid Customers.Best Regards1 -
I just realized that PenFed recently changed how they display our credit card info. it is now a frame to
https://ch.fiservapps.com/ch/card-details/?cardRefId=99999
also note that now, to download transaction, you have to click on the triangle next to "more account info and actions" and select "download transactions"1 -
It took me awhile to figure this out. I thought we were no longer able to download transactions and I stumbled upon this.0
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I wanted to let everyone know who uses PenFed credit union and has had the problem of connecting with PenFed. As of this morning finally after 2+ months I was able to connect with PenFed and download all my transactions. Better late than never. I thought Quicken would send out a notice announcing the fixed but nothing yet.0
This discussion has been closed.