Ally Bank with 2FA and then CC-508 ? (edit)

Quicken change your name to slowen. You need to fix this asap. Your about to lose a lot of customers. Quicken tanboys stfu.

Just stared within past couple weeks. Ally Bank now performs two factor identification when the account is accessed from unrecognized devices. Quicken navigates the initial part of this fine but then when attempting to download the data comes back with error CC-508.

The issue is that when you access Ally from a new device (or browser) it first performs the two factor ID then it presents a screen asking if this new device (or browser) should be added to the trust list. Quicken seems unable to navigate this portion of the authentication login and errors out. This needs to be addressed.

Current version of Quicken (R47.15 Build 27.1.47.15) on Windows 10.

I'm another person stuck in this Quicken/Ally loop. If this drags on it will be much easier to find another bank than start over with a new financial software company.

Five bucks says it will be fixed by the end of the week.

This is the response I just got from Ally Bank at 15:54, Feb 26
Siddharth: I apologize for the hassle caused Richard, I have checked this with my resources and my resources state that since the website was being updated and new features were being added, there were issues with Quicken. However the issue should be resolved by today and I request you to please try again after 2-4 hours and if you still face further issues please do let us know.

Please realize that another part of this game is that anyone in a customer-facing position at either Quicken or Ally is going to have NO CLUE what is really going on.

The people that are truly in the know, aren't allowed anywhere near the end-users. Which is good because we want them to get things fixed ASAP, and stopping to talk to us every 10 minutes won't make their jobs any easier.

Anything that a “Siddarth” tells you, I would pretty much ignore. If either side wants to make an announcement, it will be made very clear on the websites.

I will trust that it's fixed, when people here start reporting that it is fixed. Until then, let's just all chill.

I've been having the same issue and I believe it's an Ally issue. My Wealthfront account is having the same issue as Quicken is.

Same problem in Quicken (prompt for 2FA sent to cell, then CC-508 error indicating popup on Ally site, which does NOT show up when logging in online).

But... I also had a similar problem trying to setup autopay on a Chase credit card account (setup from inside the Chase account is along the lines of Express connect as well (adding login info for Ally, 2FA prompt, then error), so it may not be ONLY Quicken -- but maybe a problem with Plaid or whoever they use as to make the connection?)

From Ally dated 3/26/2023: There is a known issue with Quicken according to our tech department. We are aware of it as well as Quicken. We do not have an estimated time of resolution. Continue to monitor your account, or you may contact us to check on if it has been resolved.

Obviously not a Quicken issue. See their response to me below.

This has happened from time to time with Ally and many other banks. They make updates to their systems and have not fully/properly tested everything and something "breaks". People complain, rightly, and they suddenly realize something is wrong. Then, they have to go back and see what the broke (what the programmers forgot about) and fix it. My guess is nobody worked on it over the weekend and likely will be resolved sometime this week. In my experience, that is roughly how long it took in previous "breaks" for Ally and other banks.

"Thank you for contacting Ally Bank. I would be happy to assist you with your banking needs.

Unfortunately, at this time we are experiencing technical difficulties with online aggregators. We know about the issue and are working diligently on trying to solve the issue. Because of the nature of the issue, I am unable to give you a turnaround time as to when the problem will be fixed. I am sorry for the inconvenience this may be causing you at this time."

No, Bob. The CC-508 messages in Quicken are exactly right.

Again, we have seen this movie before. Awhile back (2-3 years?), Quicken told us all that the authentication scheme would be strengthened. In addition to us giving Quicken the login names and passwords at our financial institutions, the FI's were going to require you to authorize them to allow Quicken to connect. This is not what we normally think of as “2FA” because at least 3 parties are involved - the Quicken user, the FI, and Quicken's data servers which are no doubt contracted out to who knows who.

Charles Schwab made the upgrade on their end about a year ago. I thought they were the last, but apparently not. The CC-508 message from Quicken is exactly right. We need to go to ally.com and make the authoirzation there. Ally needs to implement this. Either they forgot to, or were warned to and ignored the warning, or who knows what.

> @LawrenceLap said:
> Same problem in Quicken (prompt for 2FA sent to cell, then CC-508 error indicating popup on Ally site, which does NOT show up when logging in online).
>
> But... I also had a similar problem trying to setup autopay on a Chase credit card account (setup from inside the Chase account is along the lines of Express connect as well (adding login info for Ally, 2FA prompt, then error), so it may not be ONLY Quicken -- but maybe a problem with Plaid or whoever they use as to make the connection?)

my two other apps that use Plaid to connect to Ally are broken as well.

Same issue here. Just keeps getting stuck in a loop and Ally knows nothing about this. I was on the phone with them for a hour and they claim it's not on their side.