Download from Vanguard no longer works

H0YT22
H0YT22 Quicken Windows Subscription Member ✭✭
edited May 2023 in Download, Add/Update Accounts (Windows)
I have gone to the Vanguard website and downloaded quicken info for years. However, today, when I open the file I downloaded I'm told "Your financial institution has downloaded data for an account that does not exist in your Quicken data file. [OL-362-A]" Any suggestions?
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Answers

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    This Quicken Support page

    https://www.quicken.com/support/message-when-using-online-services-ol-362

    basically suggests deactivating downloading and them reactivating downloads and blames it as Account information being out of synch, whatever that means. I might first try shutting down Quicken, rebooting the computer (Restart) and then trying again.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @H0YT22,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    This issue usually occurs when account information is out of sync with the bank server. The information can become out of sync for a number of reasons. You may follow this link to access a FAQ that provides more information regarding this error message as well as some troubleshooting steps that you may follow. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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