Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
Aside from not being able to download transactions, do you also receive any specific error code(s) and/or message(s) while trying to connect? And which connection method are you using to connect (Express Web Connect or Direct Connect)?
Thank you for visiting the Community and adding to this discussion, though I apologize for the issue you are experiencing.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
Once that is done, see if the issue still continues to persist.
I hope this helps!
Have you tried any of the following? (Back up your data file before proceeding.)
Several days ago my WF accounts with EWC stopped updating (no downloaded transactions, no updated Online Balances). #2 resolved the issue for me.
(QW Premier Subscription: R51.12 on Windows 11)
Just discovered that nothing from WF has downloaded since 5/16. Last few days have been getting 0 from WF when updating but no error. Hope it gets fixed soon since in addition to not downloading one item that was downloaded was matched to a 13 year old downloaded item of the same amount but with a 2023 date!!! Spent tons of time trying to figure out what was going on plus manually entering items from WF to get up to date. Please fix. Thank you.
At the top left of the Account Register, you should be seeing something like what is highlighted below in yellow. Are you seeing this?
I have the same problem.
EWC with WF has a long history of being problematic. Why it doesn't work well for some people but it does work well for others really is baffling.
WF does offer the superior Direct Connect (DC) connection method at no cost. It completes OSU much faster and is much more reliable than EWC. In addition, WF offers DC Bank Bill Pay for free and that is a highly desirable feature for many people.
To upgrade the connection method from EWC to DC:
If this upgrade process did not work:
I am having the same problem with WF. Nothing downloaded since 5/20. Very frustrating.
My WF download is also broken. :^(
Thank you for taking the time to visit the Community and reporting this issue here, though we apologize that you are experiencing this.
This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
Thank you. Hope all is corrected soon. ALso, I noticed that express connect now has a new look. Discovered that my discover bank card final amount did not look right and on further investigating (more time) noticed that for some reason some older items from 2022 were downloaded a second time, not sure why! So I had to check through and delete all the 'new' downloads which were really just duplicates. My guess is that this new interface has also played havoc with WF downloads, and hopefully, apart from these 2 of mine nothing else. Time will tell. While all this is going on my Quicken subscription is up in a few weeks and on checking to renew noticed that a new subscriber gets a sizable discount but old timers who are dealing with all these time consuming concerns have to pay full price to renew. This does not seem fair. Happy that new folks are getting a deal but what about also cutting some deal for long time users. Thanks again for attending to the WF problem.
Same problem im seeing. No error reported by Quicken, just not recording any transactions in the last two days and there are many!
The same with me: DC in my main data file for checking and credit card….no issues whatsoever. I wonder why no one in this thread has mentioned that they tried to change their connection to DC and what the result was?
I also have these same 2 accounts set up with EWC in a TEST data file and have been experiencing no issues with EWC in that file except for the very brief issue and easily resolved one a few days prior to 5/20 that I'd mentioned earlier. This goes back to my earlier question: Why is it that some people are having connection/download issues with EWC while others are not?
Still not working and getting worse. Now it took my Wells Fargo accounts off of the one step update list. So now I don't get any errors because it doesn't even try.
Yesterday it said I didn't need a password and I know it was in there before.
After I reconnect to WF it works for that day and I get my transactions… the next day it isn't working and I have to reset my connection & get my transactions. Rinse and repeat.
You should not need to Reset Account every time. Have you tried doing Update Now, instead? (Account Register > upper right Gear icon > Update Now.)
If Update Now works with WF but One Step Update does not, then it is likely your OSU Settings need to be adjused to include WF during OSU. If WF is not included in the OSU Settings, then when you do OSU WF will not be updated giving the appearance that your WF connection is failing.
To get to OSU Settings, click on the drop-down arrow as shown here:
If you have PW Vault set up, you will need to enter your PW for it. Make sure to click on Settings, not on Update Now.:
Make sure the box for WF is checked and then make sure to click on Apply (so any Settings changes you make will be remembered for OSUs going forward).:
Let me know if this helped resolve the issue for you or if it still exists.
Hi there, thank you for the info… it's been a couple days now that it's been working correctly and I haven't needed to do anything special, so I didn't need to do what you recommended (I just saw your advice now). Thank goodness! I hope everyone else is working OK now too.
The last 2 days the same issue has cropped up again, my transactions are not downloading.