Truist OL-292 B error
Unable to connect to Truist. Cannot download or send transactions through quicken. Other accounts work just fine. Of course recommended "fixes" are no help. Can someone please look into this.
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I have been getting “an error occurred” message, but no code for the past several months ( however payments and downloads have been going through). This past weekend, as well as today…unable to download or upload any transactions. Please help
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Same issue here, OL-292-B error when trying to connect to Truist.
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Truist direct connect not working — again :(
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Hello @HelpMeQkn, @Scott Z, and @edwardsgw,
To help troubleshoot this issue, I would recommend following the steps in this article on error OL-292. If the steps do not resolve the issue, then please reach out to the financial institution for further assistance.
Thank you!
Quicken Kristina
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All has been fine until today - 11/7/2023 — and I am receiving a OL-292-B error. The last time we went through this, it took Quicken contacting Truist to get it resolved. Please report it rather than just telling all of us to contact Truist.
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Same problem for me. Worked 2023-11-04 and fails from 2013-11-05 on. Following the procedure above didn't help and trying Reset Account under Online services failed as well.
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Can each of you please contact Truist support about this? I called them yesterday and got them to enter a ticket - but presumably the more they hear from folks about it, the sooner it will get fixed…
Matt
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Can you please contact Truist support about this? I called them yesterday and got them to enter a ticket - but presumably the more they hear from folks about it, the sooner it will get fixed…
Matt
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Do you have a contact number for the correct department at Truist? Please post it here so we all get through to the same department.
In addition, file an error report with Quicken when the option comes up after you fail to connect.
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Please call Truist Online & Mobile Banking Support at 888-228-6654.
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UPDATE … I was able to connect this morning and process my transactions. I didn't do anything specific on my end - it just started working. Apparently whatever error we encountered was taken care of behind the scenes. However, I am still frustrated by this situation. When all other channels with our bank work fine and it's just the Quicken connection that's broken, Quicken should take ownership of the situation rather than pass the buck on to their customers ….
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Hello All,
We do now have an active alert regarding OL-292 errors with Truist Bank. You may follow this link to access that alert where you may bookmark it for any and all future updates.
We apologize for any inconvenience caused in the meantime.
-Quicken Jasmine
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I was able to download this evening as well. No changes on my end since I last tried and failed this morning.
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Two things:
- First, I contacted Online & Mobile Banking Support at 888-228-6654 and they were 100% the right folks to start with.
- Second, I strongly suspect that we're not going to get any help from Quicken on this, they are going to (probably correctly) point to this being a bank issue. That being said, it never hurts to have them take a look too!
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