Pentagon PenFed Credit Union PFCU - CC-502 (QWin)

I talked with PenFed this morning. They say it's not their problem. I use several banks and PenFed is only one I ever have connectivity problems with. I'm going to have to rethink who I do a majority of my banking with in the future.

mcjennings and wonderboy… I am in the process of writing a OFX-To-QFX converter (Windows only at this time) that would modify the ofx file as necessary. The steps to manually import Penfed transactions would be as follows: download OFX file from PenFed, run OFX-to-QFX converter, import QFX file into Quicken.

Brillant.. worked for me. Still going to work on converter just in case PenFed takes this away from us.

@RoadBlock interesting thought. Wonder who else does this. I incur not interest on my credit cards.

I got the same error message as Joe Roksewicz. To get past the problem I did the following:

In the area where the line was changed from

<FID></FID>

to <FID>10360</FID>

I also altered the file (renamed from .OFX to .QFX) to the following lines:

     <FI>

        <ORG>PenFed</ORG>

        <FID>10360</FID>

     </FI>

		<INTU.BID>10360</INTU.BID>

		<INTU.USERID>10360</INTU.USERID>
   </SONRS>  

NOTE that two lines that start with "<INTU.BID …" were added.

The above changes allowed me to import from the PenFed web site into the PenFed Visa account in my Quicken database.

FYI, I compared a Quicken QFX file for my PenFed Checking and Savings account with the OFX download for my PenFed VISA account and the "<INTU.BID …" lines were what jumped out at me while comparing the files. So I gave that a try and it seems to have worked.

Same exact issue for me as the OP (not getting any errors - just nothing). My last successful transaction download was on 11/12. I have resorted to manually downloading QFX files and imported my Penfed transactions that way. I have three accounts, although only 1 is really active.

PLEASE!!! FIX THIS!!

I found that I cannot download credit card info as either .OFX, .CSV, or QTF from PenFed. I CAN download saving and checking account info via .OFX files. What's up with this?

Well, I have had the same issue for 3 weeks. Before this I could download all Penfed transactions seamlessly. Searching the internet for this problem I found a Quicken Support solution In one of Quicken Web help areas for this error code mentioned that sometimes you need to change your PenFed password to allow a better download experience, they mention that sometimes Quicken has found that Penfed will not allow certain characters in the password and this may cause problems ( I found this solution weird but... Well, I did, log in to my Penfed account and I changed a very strong long password that was functioning very well until 3 weeks ago and now they ask for a “”weaker”” maximum of 16 characters password. (I use a password generator and usually have a 25-character password for all my banking accounts for security reasons). So now I had to reduce my password to 16. Even that caused the Penfed site to refuse to change it. So, I wrote to them yesterday that I could not change my password. I also asked about the issue with Quicken error CC-502. This was their response in the caption.

No mention of the password issue and told me to just download directly. Very superficial answer.😐️

So you look up what Screen-scraping is about many places which gets me worried about my other banks accounts at Bank of America, Chase , Schwab and UBS…

I posted this in other thread but will post it here. I received this email response today from Penfed. So seems Penfed has decided to block Quicken.
Please Quicken Anja your thoughts?

I'm once again having issues retrieving my data from Pentagon Fed Credit Union when using Quicken. It just can't find the accounts, again. I don't know what it is about quicken but it seems to constantly be an issue with PenFed. I have been with PenFed since 1972. They have great service. I have been with Quicken since the early 90's. Frankly, I am done with Quicken. You just can't leave well enough alone. You fix it, break it, and it cycles every few months. Writing software is not hard. You just have to TEST IT and not make your users find the quality issues, like Microsoft does. Poor business model.

See ya quicken, I will NOT renew. I'm fed up.

John Hagen

It was always PenFed. Some risk manage has gone off the rails and needs to be reigned in by higher management. We are not just customers, as PenFed is a credit union. I think all Quicken users should write to the PenFed board expressing our outrage and willingness to move our business to customer friendly banks.