R53.16 - One Step Update Problems

What a hot mess this is. Got tired of waiting for Quicken support to do anything. Downloaded transactions from my financial instution. QIF files do not work anymore in Quicken. Now downloads are QFX files, unfortunately when it imports into Quicken the saved categories is not used. Entries are duplicated. Luckily I had a good backup to roll back to something workable. All credit card transactions showed uncleared after the web download.

So, Quicken support - when do you plan on supporting us and fixing your SNAFU? It has been a month since many of us were able to do a One Step download from our financial institutions?

I've used Quicken for over 20 years and never had this much trouble. Ever since I started using the Quicken Subscription I've had issues here and there but for over 2 months now many transactions do not download and no error messages are shown. I signed out and back in and that did not help. I'm tired of entering transactions manually and nearly ready to give up on Quicken. Not all websites allow me to download transaction in Quicken format file.

Please help solve this. I've seen other posts similar to this but found no solution.

Martin

I hate to sabotage MBUCHTA's problem, but my One Step Update have also stopped updating the following accounts (with no error messages): Ally (Express Web Connect), American Express (Express Web Connect+), APCO Credit Union (Express Web Connect), CapitalOne (Express Web Connect+), Chase (Express Web Connect+), and Discover Bank (Express Web Connect). All show 12/8 as the last update, while all the rest of my accounts have been updated each day since then (including today 12/11).

Hello: This is mbuchta. I download many accounts. Most are connected as Express Web Connect, some are Express Web Connect+, and 3 accounts are Direct Connect. I don't get any of the Express Web Connect+ accounts downloaded (but they did at one point). Only a few of the Express Web Connect accounts now download (these use to always download for me, but don't now. I have many of these), and the Direct Connect account just stopped downloading the other day (around 12/9/2023). Some of the accounts are:

American Express (Express Web Connect+)

Chase (Express Web Connect+)

My banking (checking and saving accounts) (Express Web Connect)

Brokerage accounts (Direct Connect)

I hope this help shed some light on this issue. Trying to be hopeful.

[@bmbass wrote ] When did this issue begin to occur with multiple financial institutions? Are you able to restore from a backup that was created before the issue began? [@mbuchta wrote]  This started months ago so I don't have a backup that old. I backup Quicken every time I use it and have 4 cycling backups so the best is 3-4 weeks.

For my banking accounts, they started along time ago with not downloading but since they let me download in Quicken format I didn't care that much about it. It was still a hassle but at least I was able to get the transactions. I did the same with Chase. I don't believe Amex allows downloading in Quicken format. Regardless, going to each website to download transactions separately is even more time-consuming.

I do not receive any trouble shooting alerts or messages. They just don't download. I recently received this message ("an error has occurred") for downloading ETRADE and Fidelity but that's all. No, other message like Fix It.

I have multiple logins with Chase with multiple accounts and previously had no issues. I just added a new Chase account and it downloaded the account info and transactions when I added the account, but then realized none of the other accounts were updating. I have since tried to update and none of the accounts will update. I've tried de-activating and re-activating the accounts. Then I deactivated, unlinked Quicken from both Chase logins then re-authorized with one login, but it's still not working. Out of desperation I tried to manually download the transactions on one of my accounts, but that just created an entire new account - assuming because of pseudo account numbers they aren't linking…but very strange behavior resulted. It's odd that everything seems like it's working, no error messages or feedback as to why it's not working…just no updated transactions.

Quicken has acknowledged the same issue with Amex, but have yet to acknowledge the issue exists with Chase accounts, but I assure you friend, you are not alone. It hasn't worked right in over a month and it should make the folks at Intuit embarrassed as to the shoddy quality of their application.

How about refunds Quicken? Extend everyone's subscriptions by however long it takes you to fix this. We are tired of your inability to deliver the promise you made when we bought your software.

Sub extensions are VERY hard to get. You cannot contact customer service, but rather have to call Tech support. Then, even when it's a KNOWN issue, they make you go through all these "troubleshooting" things (plan on at least an hour on the phone) and they will only issue an extension by one month (ie, if the problem has existing for 5 months, you're only getting one month credit).

Just informing folks if they want to spend the time and how to go about getting an extension. It's a very laborious process, IMO.

I'm having the same issues with multiple accounts, both banks and credit cards. It says it's updated and the time and date stamp are current, but it doesn't actually pull in any items. I've been manually doing this for at least a month. I've dried re-authorizing but that doesn't do anything for me. And I did just realize that the accounts that are Express Web Connect + do update. If they don't have the plus, it says it updates (no error messages), but it doesn't.

I have a problem with AmEx credit cards (I have 2) not downloading transactions.

The last transactions that actually downloaded are from 11/9/2023. I've deactivated and reactivated.

I've gone to the AmEx accounts and removed quicken permissions and then tried deactivating and reactivating again. When I do a one step update for ALL Accounts the 2 AmEx accounts don't even show up in the Update Summary list. When I do an update for only the AmEx accounts it very quickly displays the Progress dialog window and then the Summary dialog windows displays indicating that the update is complete - yet no transactions come in.

I've gone to AmEx and downloaded the last 90 days of transactions in a .QFX file and when I go thru the motions to import this file I again end up seeing the Update Summary dialog indicating the the Update is complete - yet no transactions are imported. I'm wondering if there are in fact any transactions in the QFX file - but I have no way of opening the QFX file to see.

I am REALLY not looking forward to manually entering all of the AmEx card transactions! And I'm really getting fed up with Quicken over the course of the last year or so. Can anyone out there recommend an alternative to Quicken Business and Personal ?

which competitor? Quick books? I can't take this anymore

I too have been using Quicken for a long time, since 1994. I don't have AmEx, but same issue is happening with Citi card. All my accounts that support downloading were working for a long time until recently. Most I could repair after recent Quicken updates, but 3 are still not working for about 6 weeks now. Thought it would eventually get fixed.

My Citi issue is Quicken launches Chrome Citi card web page to accept Quicken access at Citi. This goes well and Citi shows Quicken now has access, but the Quicken pop up window waiting for the response never receives and times out. Tried this weekly for about 6 weeks to fix but still no luck.

This is a problem worthy of switching to competitor. [Removed - no soliciting]