Quicken says "A free update is available" but when try to update says "latest version installed"
Version R54.16 on Windows 10. Started after last release.
Comments
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Hello @Acygni1,
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Thanks!
-Quicken Jasmine
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what is your current release….. Help —> About Quicken
sometimes new releases are released in waves - staged - and so you might see that a new one is avail,
but it isn't actually avail for you to download until a later point in time - when everyone has access -0 -
This occurs whenever I run update.
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I'll just repost my comments from above -
what is your current release….. Help —> About Quicken
sometimes new releases are released in waves - staged -
and so you might see that a new release is avail,
but it isn't actually avail for you to download until a later point in time - when everyone has access to it -0 -
@Acygni1 - as @Ps56k2 mentioned your situation could be a result of a staged release. R54.16 is the latest published release.
But I think if you download the latest Mondo Patch, it might remedy the "circular" situation you are in. You can find the Mondo Patch here -
Download the appropriate version US or Canada. I assume you are using the US version so you would need to download the "Latest Update (US Versions)". But first, please make a backup of your data file, just in case.
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Thankyou,
Downloading and installing the mondo patch corrected the problem.
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would have been helpful to everyone if you had answered what version you were running -
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@Ps56k2 the op did state that they were on R54.16 in their original post.
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Oops … forgot after very beginning text
🙈
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Well the fix lasted for one update. I'm back to the original problem.
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@Acygni1 I am sorry to hear the issue has returned. If you haven't already tried validating your data file that would be a good troubleshooting step to start with.
Validate:
- Click File on the Menu Bar
- Click Validate and Repair File...
- Check Validate File
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for at least 5 secs)
- Reopen Quicken and see if the issue persists.
Super Validate:
- Click File on the Menu Bar
- Hold CTRL + Shift and click Validate and Repair File...
- Check Super Validate File
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for at least 5 secs)
- Reopen Quicken and see if the issue persists.
The data file Validate is a good thing to try when you have any issue, or if things don't seem to be working right. As always, please make a backup of your data file before any troubleshooting steps.
The other thing to try is to restore a backup that was before when the issue first appeared.
Otherwise, if all else fails, I would just ignore that message for now, until the next release. You are on R54.16 which is the current release. It may be a situation where they have paused a staged release. If that is the case, it won't be too long before your "circular" situation will resolve itself.
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That didn't work either. It is interesting to note, however, that every time I run the patch, it works for a day then reverts to the same annoying thing.
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@Acygni1 at this point I would wait until the next Quicken Version Update and see that takes care of your issue. If it doesn't, please circle back.
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This appears to have been resolved with the latest update.
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@Acygni1 glad the issue is resolved and thank you for circling back and letting us know.
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