Since R55.13 - Can't download Transactions, or click on QDF, or Import QFX file (edit)

13

Answers

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited March 14

    The R55.13 version causes some dlls to be deleted from the update.

    There are a few reports already of users seeing Quicken go into an install mode after the update. Certain Windows setups cause some dlls to be omitted from the installation. The base install contains EO.xxxx.dlls and a QShowHelp.dll. But after the update the EO.xxxxx.dlls and QShowHelp.dll are removed from the program folder. This causes Quicken to go into an install mode for example when navigating in Tax Planner.

    Looks like Tax Planner is not the only area affected. Also, the issue is not caused by launching Quicken from a shortcut as has been suggested by support. It's caused by missing dlls.

    Adding- Adding- QShowHelp.dll is present but there must be one or more dlls used for QFX downloads that are missing. Sorry about the QShowHelp reference as that was from previous reporting in another forum that cannot be mentioned.

    Adding- sanitized data files will not help. Install logs might but what really needs to happen is for Quicken to post a list of files that should be present in the Program Folder so users having the issue can identify the missing dlls.

  • miklk
    miklk Quicken Windows Subscription SuperUser, Windows Beta Beta

    Yeah, it is a mess. I suggested they at least revert ro 55.12 on the update page so people could install the mondo to fix BUT they didn't see this update as bad as I did I guess.

  • RMMeyerson
    RMMeyerson Quicken Windows 2017 Member
    edited March 14

    When I click on one of my .qdf accounts, instead of opening Quicken, it goes to a Windows install program which fails with message "enter an alternate path to a folder containing 'Quicken.msi' This has only occurred since installing Quicken update R55.13.

    [Merged Post]

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 14

    What do you mean by "qdf account"? Your QDF (Quicken Data file) is what HOLDS your accounts in Q … it isn't an account itself.

    SO, what if the full path and file name of what you're clicking on?

    [Merged Post]

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Isabella1231
    Isabella1231 Quicken Windows Subscription Member

    A few users report experiencing QFX import issues in Quicken for Windows after updating to the latest build, R55.13.

    The workaround for this issue is to go to File>File Import>QFX and then pick the QFX file, which will import.

    This has been escalated internally, though we do not have an ETA at this time.

    I have tried this and still get the same problem with the downloads not working.

  • Kansas_gardner
    Kansas_gardner Quicken Windows Subscription Member

    I tried the file import work around and that does not work either. We need a better work around please.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited March 14

    known problem - merge …

    [Merged Post]

  • Doug H.
    Doug H. Quicken Windows Subscription Member ✭✭

    Add me to the list of people having this same issue. Download the transactions from my bank, click the file, and I get this same error. Was able to import the file successfully following the suggested instructions. Inconvenient, but at least it works

  • Julie2410
    Julie2410 Quicken Windows Subscription Member

    I reset my accounts in Quicken with PNC and the download worked through Quicken. When I try to download from PNC, I get the same error messages everyone else gets. Try resetting online accounts.

  • James Engles
    James Engles Member ✭✭
    edited March 15

    When I download my bank transactions, Quicken error:

    image.png

    If I unistall how save data and reinstall

    [Merged Post]

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 15

    The data is in a data file, not the program. You just need to find the .QDF file and make a safety copy of it, but the un-install should not delete the data file if it is in the normal location (under the Documents folder).

    If you can start the program, see the File menu for an option to go to the location of the data file.

    [Merged Post]

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited March 15

    currently a bug - merge

    [Merged Post]

  • Scott Baines
    Scott Baines Member ✭✭✭

    Just saw R55.15 was released. Did it fix all these issues?

  • Ben12
    Ben12 Member ✭✭✭

    Fixed my issues with tax planner!

  • kenrose
    kenrose Quicken Windows Subscription Member ✭✭

    Yes, that worked! My bank is now downloading properly.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20423788#Comment_20423788

    Saw the update in my Quicken but didn't install it yet. Not posted on MONDO web site yet…

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • goodfda
    goodfda Quicken Windows Subscription Member ✭✭

    Same problem here!

  • Julie2410
    Julie2410 Quicken Windows Subscription Member

    New R55.15 fixed the issue for me.

  • RogerMontemayor
    RogerMontemayor Member ✭✭✭

    After installing R55.15, my WebConnect downloads from Wells Fargo are now working again.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @goodfda have you installed the latest R55.15, which was just released yesterday, 3/14? If not you might try that, because many users are reporting that that fixes the issues discussed here.

    QWin Premier subscription
  • RMMeyerson
    RMMeyerson Quicken Windows 2017 Member

    Yay. Kudos to Quicken IT team for rapid turn around to solve financial institutions downloading problems and issues with qdf files.

  • User1811
    User1811 Quicken Windows Subscription Windows Beta Beta

    Original problem that I reported "clicking on a data file (.QDF) file starts an install process instead of launching Quicken" has been fixed with last nights R55.15 update.

  • Scott Baines
    Scott Baines Member ✭✭✭

    Anyone know if 55.15 also fixed the DLL issue reported? I'm still hesitant to install 55.XX given all the issues.

  • fay166
    fay166 Quicken Windows Subscription Member

    wait while windows conf. quicken. - The feature you are trying to use is on a network resource that is unavailable. - Click OK to try again or enter an alternate path to folder containing the installation package Qick.msi. - The path cannot be found . Error 1706

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Scott Baines see my earlier post today.

    @fay166 What version of Quicken are you running? This information is at Help > About Quicken. Does the new version R55.15 resolve the issue for you?

    QWin Premier subscription
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    edited March 15
    https://community.quicken.com/discussion/comment/20423888#Comment_20423888

    Yes, it fixes it.

    Note I just did: Help → Check for Updates, and it did detect that R55.15 is available, and I downloaded/installed it using that.

    image.png

    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • Scott Baines
    Scott Baines Member ✭✭✭

    I'm currently running 54.16

  • studpup
    studpup Quicken Windows Subscription Windows Beta Beta

    I installed mondo 55.15 and it fixed it for me! 😀

    wags Glad to be here!

  • bnorman
    bnorman Quicken Windows Subscription Member ✭✭

    Version 55.15, Build 27.1.55.15 did not fix it for me, I still cannot download transactions. Does anyone have a work around? Is there a way to downgrade to version R55.12 (assuming that version still works)?

    Thanks.

  • studpup
    studpup Quicken Windows Subscription Windows Beta Beta
    https://community.quicken.com/discussion/comment/20425061#Comment_20425061

    Just install the previous mondo patch from https://assistant.quicken.com/patch/QW27.1.55.12MPatch.EXE or use the workaround above "The workaround for this issue is to go to File>File Import>QFX and then pick the QFX file, which will import." or reach out to quicken.com/support for help! good luck

    wags Glad to be here!

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