United Nations Federal Credit Union CC-503 QWIN

Hello @bwanja,

To troubleshoot a CC-503 error, please follow these steps from the article on CC-503 (invalid credentials)errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Backup your Quicken file.
2. Choose Tools > Account List.
3. Click the Edit button next to the account you want to change the login ID for.
4. In the Account Details window, click the Online Services tab.
5. Click Reset Account.
6. Enter the correct login ID and follow the on-screen prompts to complete the reset. 
7. If prompted, carefully LINK the accounts found to the existing accounts in Quicken. 

After the reset process is complete, attempt your online session again. 

If the issue persists

Try Deactivating and Reactivating the affected accounts:

• Choose Tools > Account List.

• Click the Edit button next to the account you want to change the login ID for.

• In the Account Details window, click the Online Services tab.

• Click Deactivate, and then click Yes to deactivate online services.

• Click Yes again, if necessary, to confirm your choice.

• Repeat these steps to deactivate all accounts at this same bank.

• Return to the Online Services tab and click Set up Now for each account you've deactivated.

Enter the correct login ID and follow the on-screen prompts to activate your account.

Please let me know how it goes!

Hello @patruns,

The recommended troubleshooting steps are based off of the error code. The CC-503 error indicates that when trying to connect/update, the financial institution server is saying the credentials are incorrect.

If you have done the troubleshooting from my earlier post and the issue persists, I recommend that you contact Quicken Support directly for further assistance since they have access to tools we on the Community can't access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Hello @clorup,

If you have done the troubleshooting from my earlier post and the issue persists, I recommend that you contact Quicken Support directly for further assistance since they have access to tools we on the Community can't access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!