Trouble with Capital One downloads-Have to 'Reauthorize'
Problem just popped up this morning. Capital One Bank - New is asking you to reauthorize. Select 'Reauthorize' and follow the prompts to restore Quicken account access. (FDP-350). Tried to create new and still have the same error.
Comments
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Hello @lablover57,
To troubleshoot this issue, if selecting "Reauthorize" does not work, please backup your Quicken file, then deactivate all of the Capital One accounts in your Quicken file. You can use Accounts>Hide and Show Accounts to verify that you have all Capital One accounts, including any hidden ones, deactivated (if Quicken thinks an account is connected, it will show a financial institution name in the financial institution column of that window). Once you have all Capital One accounts in that file disconnected, then please go to Accounts>Add Account and follow the prompts, making sure to carefully re-link your accounts.
Please let me know how it goes!
Quicken Kristina
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I just tried to re-authorize. I had to do it like 5 times. Finally, was able to download transactions. Going to think long and hard about renewing subscription at the end of the year.
Quicken User since the DOS days...0 -
Thank you for the follow up,
I'm glad to hear you were finally able to download transactions.
What was going wrong when you were trying to re-authorize? Were you getting any error messages/error codes? Was there anything you did differently the last time that got it to finally connect?
I look forward to your response!
Quicken Kristina
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it was the same code over and over again. I was able to re-authorize the 5th time.
Quicken User since the DOS days...0 -
Cap One usually prompts me to reauthorize every 1-2 months. It must be something their security system requires. Some other EWC+ Financial Institutions do the same thing but the time intervals vary.
This morning I got the Cap One reauthorization prompt. Logging into my online Cap One account and reauthorizing there was uneventful but when that was completed and I was back in Quicken the process hung for almost 4 minutes before it completed. So, it does appear something was amiss today.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Interesting..
Quicken User since the DOS days...0 -
Downloading from Cap One today was normal with no issues encountered. Since I had no similar issues yesterday or today with any other financial institutions it makes me think the reauthorization issue I had yesterday was likely something caused by Cap One, not by Quicken. I might be mistaken about that but that is my perception of this instance.
Of course, the cause of the issue experienced by @lablover57 yesterday might have been different, especially if the issue has occurred, again, today. But if downloading is working correctly, today, I suspect that yesterday's issue was perhaps caused by the same thing that I experienced yesterday.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Thank you for your replies,
It may have been a temporary issue on Capital One's side, if everything is now staying connected and working.
Please feel free to reach back out if the issue returns!
Quicken Kristina
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