Bank updates
I sense from recent posts that there are problem updating from multiple banks and that some issues have been resolved but that more remain. I have always been impressed by Quickens ability to resolve my particular problems over the phone, but this situation has persisted for at least a week. I wish that you would be more transparent about these issues in real time and let us know what's going on. What IS the problem, is this "fixable" and do you have any idea of when?
I'm a loyal customer and can handle the truth!!
Comments
-
Hello @billc2559,
Could you please elaborate and provide further details as to what exactly you are experiencing? Please include financial institution names as well as any specific error code(s) and/or message(s) you may be receiving, if any.
The more detail you are able to provide, the better we can assist.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Anja,
Thank you for responding. I'm impressed!!
I'm getting a message that says: "An unexpected error has occurred. Please try later. Care Code not found. Details: QCS_SERVER_ERROR The requested resource could not be found."
I hope you can help.
0 -
Thank you for sharing the error you are receiving.
Which financial institution(s) are you receiving this error with?
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
@billc2559 Just for your knowledge with future connectivity issues, Quicken will never tell you what, specifically, is a problem with a particular financial institution. All they will say is whether it is a known problem or not.
Partly this is because Quicken pays Intuit to handle connectivity, so the folks at Quicken may not have any details themselves; they just know they have an open ticket with Intuit about the problem.
Partly this is because it sometimes isn't clear until work is done whether the fix to the problem is something Intuit can do by itself or is something they need to engage the financial institution to change.
Partly this is because they cannot throw the financial institutions under the bus when they cause the problems, became the financial institutions could throw up their hands at getting complaints from Quicken customers and decide to simply block Quicken from connecting.
And they will never provide an ETA for a resolution, largely because they don't know and are at the mercy of Intuit and sometimes the financial institution to figure out what the problem is and to engineer a solution.
Quicken Mac Subscription • Quicken user since 19931 -
Anja,
I forgot to include my bank: Rockland Trust
Thank you
0 -
I HAVE NOT HEARD FROM ANYONE IN OVER A WEEK. Still unable to update Rockland Trust. What's being done to fix this situation??
1 -
@billc2559 This site is not Quicken Support; it's a Quicken Community users forum. And as I wrote above, even Quicken Support generally cannot give an ETA for a connectivity problem because the fix depends on parties other than Quicken to fix it. Sorry, I know it can be super frustrating, but many connectivity problems, especially with smaller financial institutions, can take some time to be resolved.
Quicken Mac Subscription • Quicken user since 19930 -
Which reminds me … have you contacted Quicken Support on the phone during posted hours of operation so they could obtain your Quicken download log files, for review and possible problem escalation as needed?
0
