TD Bank Connection Method?

I would first try using the TD Bank Online Banking connection setup in part because it supports the Direct Connect (DC) connection method. DC is the preferred connection method for speed, accuracy and reliability.

Some financial institutions will charge a fee for that connection but others do not. Quicken never charges a fee for any of the connection method options, including DC. I did a quick search for Quicken downloading in the TD Bank website and did not see anything listed about a monthly fee but you should probably contact them to confirm this.

I also found this page in their website that talks a little about downloading into Quicken and from the description there it sure seems like they are promoting use of the DC setup because it talks about transferring funds between TD Bank accounts with Quicken. https://tdbank.intelliresponse.com/index.jsp?interfaceID=1&sessionId=5a07ddc9-3f90-11ef-81c6-b910eef3a11d&id=2250&requestType=&source=9&question=quicken.

Also, the FIDIR list it shows that TD Bank Online Banking supports DC Bank Bill Pay which means that you can send bill pay commands directly from Quicken to your online checking account….something, again, that Quicken does not charge for but TD Bank might so you will need to confirm that with them.

To make sure you are getting DC set up with TD Bank Online Banking you should do the following:

1. Add Account
2. Type in TD Bank Online Banking in the search field
3. Click on Advanced Options (do not click on Next in this step)
4. Continue
5. Select Direct Connect
6. Next
7. Enter your online account login
8. Check the box for Save to password vault (this might require you to create a PW for Password Vault or to enter the PW if you already have a Password Vault set up).
9. Connect
10. When prompted, be sure to either select ADD ACCOUNT (if you do not have this account already set up in Quicken) or be sure to LINK it to the account if it already exists in Quicken.

If you do not want DC because of a fee or special login requirement, I would still use the TD Bank Online Banking setup connection but in step #5 above, select Express Web Connect (EWC) instead of Direct Connect. EWC is a 1-way communication method that will allow downloads of transactions and account information but it does not support Bank Bill Pay. Note: EWC will also save your login information on the Intuit (the aggregator) and/or Quicken servers because they will need it when they log in to your account at night to download the transactions and account data. DC login information is saved only on your computer (unless you also use QMobile or QWeb).

Generally, anytime you see a connection setup that has Web Connect in the name (such as TD Bank Web Connect) it means that connection setup is intended to support only manual download files of transactions from the bank website followed by manual importing of those files into Quicken. Some people prefer this but it is a manual process. If this is the method you prefer to use: Log into your online account at TD Bank, go to where you can download transactions, select the time period you want the download to include and then select the QFX download file option (sometimes also referred to as "Quicken" or "Web Connect"). When the file is downloaded, save it to your hard drive and then open that file with Quicken which will import the data into Quicken and then do step #10 above. Future WC download/imports will be added directly to the account in Quicken so the process is shorter and simpler than the original setup but it still will be a manual download/import process.

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@starpal - Sorry for the delay in getting back to you. I have not been able to connect with this Community very much in the last week.

I hope you were able to establish your download connection. If not, please read on.

Direct Connect does not get "authorized" so during the connection setup process you should not have a browser opening and should not be taken to the TD Bank website. The setup process takes place entirely inside of Quicken with Quicken connecting directly to TD Bank in the background so no browser should be opened. You will get the opportunity to select the accounts you want to download from inside Quicken, not in a browser.

Are you sure you are selecting Direct Connect in step 5? I ask because as I read your post it sounds like you are being taken to the TD Bank website for authorization for Express Web Connect+.

If you wish to have an Express Web Connect+ connection that is OK because it works pretty well and is pretty secure but DC Bank Bill Pay cannot be used with this method (Bank Bill Pay works only with the DC connection).

If you are OK with setting up the download connection with an EWC+ and you are not able to complete the authorization process on TD Bank's website, then you might want to try first disabling all browser extensions, especially popup blockers, ad blockers, cookies blockers, tracking blockers, etc. These have been known to sometimes prevent connection authorizations from completing properly. Once, the connection is established and downloading is working correctly, you can then re-enable those browser extensions.

If that does not work, perhaps try selecting another browser as your default. Again, just for the authorization process. Once the authorization has been completed you can revert the default to your favorite browser, again.

When I begin the process, after typing TD Bank Online Banking, I have the attached screen. Clicking on Advanced Options in this window opens a browser window with "Quicken Classic uses Intuit to Connect…etc."

Thanks for the clarification. Is this picture what you see after clicking on Advanced Options? If so, this is not a browser window. It is a Quicken popup and it is normal after clicking on Advanced Options.

Then after clicking Continue in this popup, you should not be taken to the bank login page. Instead you should get a different Quicken popup that looks like this where you enter your TD Bank login information. Is this what you are seeing?

Note that I have shaded in yellow that some financial institutions require a separate activation. This can be a unique setup requirements, such as, a unique DC login different from the online account login and/or a specific authorization in the online account itself. If you have not already confirmed with TD Bank if they have such a unique DC setup requirement, then you should probably do that before proceeding.

After confirming with TD Bank the DC setup requirements, click on Next. This will bring up another Quicken popup…not a TD Bank webpage…where you enter your DC login information and check the box to add the password to the PW Vault. It should look like this picture.:

You should not be taken to the TD Bank website. The setup process will continue within Quicken.

So, does all of this look like what you are seeing? (Sorry, I need to go through this step-by-step so I clearly understand what you are doing and seeing during this process since you keep talking about browser webpages and you should not be seeing any so I have been a bit confused.)

And during the final leg of the setup process you are getting that "Don't worry, it's not your fault" error message? Is this the exact wording? Is there also an error code provided?