The Golden 1 Credit Union VISA Credit Card Account Downloads Stopped Working (QMAC)

2

Comments

  • Member ✭✭✭✭

    I am Also STILL waiting for a resolution too… On 8/14 Anja posted note that they (Quicken team) are still working on the issue. Odd that some Visa accounts were resolved and some weren't. "Patiently" waiting for a resolution.. See Anja's post at

    ONGOING 8/21/24 The Golden 1 Credit Union - Missing Account

    Quicken Anja
  • Quicken Windows Subscription Member ✭✭

    I have a new Golden 1 credit card. Quicken does not recognize it when I attempt to add an account. Savings and checking are there, but not the credit card. What is going on?

  • Quicken Mac Subscription Member ✭✭✭

    @kfo Hi, it is an ongoing problem/issue since early August…no solution yet…see:

    ONGOING 8/21/24 The Golden 1 Credit Union - Missing Account

    Quicken Anja
  • Member ✭✭✭

    As of 8:00 AM PST on September 6, 2024, my older Golden 1 Visa Rewards card is not listed as an 'existing account' when I use the "Reconnect" fix for my two Golden 1 accounts. The Transactions Download continue to work on my newer Visa Member Cash Rewards + card, but is still not working on my older Visa Rewards card. I will fill out a "Report a Problem" within the Quicken problem with screenshots again. I am sure that Golden 1 did not make a change when it only allows one of the customer's credit cards to download transactions. I would really like this to be resolved because it is annoying to have to download transactions when I am paying so much for my subscription.

  • Quicken Windows Subscription Member ✭✭

    Hello Quicken -

    It's been a long time, is there any resolution?

    Whats the point of using your software if it doesn't work?

  • Quicken Mac Subscription Member ✭✭✭

    I had an online "chat" with a Quicken Support Rep. a few days ago (9/19) regarding my G1 CU VISA trouble ticket and according to him they were "giving up" on the G1 CU VISA Rewards+ connectivity for now:

    ————————-

    "03:41 PM | Luis from Quicken: I am so sorry for the inconvenience Brian
    As the escalation department shows, it seems that it is not something that Quicken or Intuit can solve, since we do not have access to the bank's servers

    03:41 PM | Luis from Quicken: Sorry, we could say that for now there is no connection with this bank in Quicken"

    ————————-

    And from the phraseology/grammar it looks like they are "offshoring" their support representatives (at least for "after-hours" phone and "Chat").

    "Luis from Quicken" may not be as "in the know" as "Quicken Anja" tho…she claims: "This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.".

    We'll see I guess…my past experience with Quicken connectivity issues (with the G1 CU) show that it can take as long as 3 months for a "fix". Manual ".QFX" downloads from G1 online are our only transaction import option for now. 😣🙄

  • Quicken Mac Subscription Member ✭✭✭

    09/30/2024 - Update: Quicken Support gave up on my "trouble ticket" this morning with no "fix"/resolution…"Ticket Closed" email with a survey link. 😮 I guess we are on our own with "manual" .QFX downloads from the G1 website as our only transaction import option. Has been quiet here on this message thread lately…anyone get G1 VISA transaction downloads working with "alternate methods"?

  • Member ✭✭✭✭
    edited September 2024

    Only option so far is "manual" .QFX downloads… Quicken fails us once again.. Not a very happy user…

    It might work if you close your current card and opened a new credit card….. I have not chosen to try this …But my brother had to replace his card several months ago and the new card seems to work fine for some reason???

  • Quicken Mac Subscription Member ✭✭✭

    @CAPPY Was your brother's new CC a VISA from Golden 1? Or from another CU/bank?

  • Quicken Mac Subscription Member ✭✭
    edited October 2024

    Wow, Anja just posted it as resolved. [Removed - Speculation] and yes, we are still experiencing the issue.

    Quicken Anja
  • Quicken Windows Subscription Member

    It's not resolved for me either.

  • Member ✭✭✭✭

    This issue IS NOT RESOLVED! Is Anja paying attention….???? It might be closed…but it is not solved but as Brian noted it seems to be "Ticket Closed" status? Anja what is the real status?

  • Member ✭✭✭✭
    edited October 2024

    to Brian D - re my Brother's card —— it was a new replacement VISA card via GO after reporting the original stollen.. However, that being said….there was another post from someone (kfo 9/5) who said a new card did not work? But trsand on 9/8 stated: "The Transactions Download continue to work on my newer Visa Member Cash Rewards + card, but is still not working on my older Visa Rewards card:"

  • Quicken Windows Subscription Member ✭✭

    Issue is not resolved.

    Disappointing and frustrating!

  • Quicken Mac Subscription Member ✭✭✭

    @CAPPY Yeah strange circumstances…my situation is the opposite of "trsands"…my G1 VISA card is the newer "Member Cash Rewards+ VISA" (the cards they issued after G1 "split" the VISA #'s for joint card holders…wife & I now have different VISA card #'s…makes it easier for everyone in case one card has a fraud event on it & needs to be replaced). I cannot re-connect/download to Quicken any more (I just tried to connect again tonight 10/2/24). @Quicken Anja: not a "resolved issue" for some (most?).

  • Member ✭✭✭✭

    Brian D. This is still strange and VERY MUCH UN "RESOVLED"! (exclamation for Anja)! My only other thought is in my brother's situation it was a replacement card?? Still very Strange that his is working and not others?

  • Quicken Windows Subscription Member
    edited October 2024

    Still not resolved for me either. I just went through the activate process and my credit card is not listed. And the one step update also failed.

  • Quicken Windows Subscription Moderator mod

    Hello All,

    If you're still encountering this issue after it has been marked resolved, please contact Quicken Support directly for further assistance, as they have access to tools that we on the Community can't access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Member ✭✭✭✭

    So we are back to ground zero again.????

  • Quicken Mac Subscription Member ✭✭✭

    @Cappy Yep, looks like a "re-start" needed…I contacted Quicken Support again (via "Chat" this time…seems easier to "spell it out" for them with text versus talking on the phone). I gave "Luis" (Quicken chat support rep.) our "issue" background information and my prior Case/Ticket # and he supposedly opened a new case/ticket # for our issue. He gave me the new case # and said support will communicate about it via my email. Am off now to download my VISA CC transactions via manual ".QFX" file import. 🙄

  • Member ✭✭✭✭

    Brian D.. Thank you for taking the time and making the effort to keep this issue alive.. Will there be a different message path? What is the new ticket/Case# if you can share… Please keep us posted.. Thanks again Brian.. If I can add to the pressure by doing another chat - let me know..

  • Quicken Mac Subscription Member ✭✭✭

    @CAPPY Thanks, no response (email or here in "Community") to my supposed new "Ticket #"…I will be busy with other stuff for a week or so, so I won't have time to follow up with Quicken Support. Feel free to start your own support ticket…the more the better. My "new" one is supposedly # 11326191 (https://quicken.trendzact.net/tickets/11326191) but I cannot seem to log in successfully to that URL to view it's status. Probably best for everyone with the issues to start more/new "trouble tickets".

  • Quicken Mac Subscription Member ✭✭✭
    edited October 2024

    [Removed - No Soliciting]

  • Member ✭✭✭✭

    Brian D. will follow up re new ticket later this week… I am also busy this week .. I will also ask Kristina the moderator about the "new" ticket 11326191

  • Member ✭✭✭✭

    Quicken Kristina what is the status of new ticket (# 11326191) for the Golden 1 VISA issue? Thank you…

  • Quicken Mac Subscription Member

    Quicken Kristina I am also having trouble downloading my Golden 1 Visa (#11326191).

  • Quicken Mac Subscription Member ✭✭✭

    10/21/24 UPDATE: I called Quicken Support (650-250-1900) RE: Ticket #11326191…the Quicken CS rep said "the issue has been escalated"… that is all he had for me. More manual .QFX downloads for my VISA CC account from the Golden 1 website for now.

  • Member ✭✭✭✭

    Thanks You Brian for update and follow-through… Hope the escalation works this time.. and soon.. Yes I am also doing manual .QFX downloads

  • Quicken Mac Subscription Member ✭✭

    I did a chat with quicken support and he had me create a test account then make the connection to Golden1. Everything came up except the rewards card and so they told me to contact golden1 because it didn't appear to be quicken's issue. So, I contacted golden1 and they said if I was using direct connect or if they were using something called plaid to connect it won't work. Told them nope, it's the web connect and that I'm connected to my other accounts. They finally said to contact quicken because they have no type of troubleshooting or workarounds for this. Ugh. I may contact quicken again later. 🙄

  • Member ✭✭✭✭

    Jazzycat: When you call again be sure and reference Brian's Ticket number (Ticket #11326191) that "…has been escalated"..

This discussion has been closed.

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