Citibank Cards Authentication Problem (QWIN)

Worked for my MASTERCARD! Thank you for the tip.

This is what worked for me to reauthorize my Citi AAdvantage Platinum Card. Even thought i had previously authorized my Costco Citi Card, the AAdvantage card would not until I followed the below instructions,:

Thanks Wendy, Wil and Dockle. Now I''m struggling to unsubscribe to this email thread! Steve in Iowa

"THIS is what finally worked- thanks to Wendy and Wil. THE KEY IS TO USE THE SPYGLASS SEARCH BOX AND BE SPECIFIC ABOUT WHICH CITICARD. FOR EXAMPLE, I HAVE HOME DEPOT WITH CITI, I HAVE AMERICAN AIRLINES AADVANTAGE WITH CITI AND ALSO COSTCO. I SEARCHED FOR AADVANTAGE ETC . DON'T JUST CLICK ON THE CITI LOGO!!!!!! IT WORKS, BUT JUST BE SPECIFIC ABOUT WHICH ACCOUNT.

Thank you @Wendy on p. 19 of these comments. My Costco Citi Visa cards are properly connected and updating, pulling just 4 days of prior transactions. Here's what I did, with a couple of added details:

In Quicken, go to your Citi Visa acct, and click the actions gear icon in upper rt hand corner, > Edit Account Details > delete what is in the Financial Institution field (mine used to say Citi Card) and delete what is in the account number field > click OK to save with those two fields blank

Then in Account Details, click the Online Services tab and set up downloads, making sure to choose "Costco Anywhere VISA Card by Citi" as the financial institution > follow the prompts, choosing LINK TO EXISTING Quicken account (not ADD AN ACCOUNT), and choose your existing Quicken account for your card

When I downloaded, Quicken pulled just 4 days of transactions, not months or years worth, which was a relief.

I was able to update a couple of times today when I tested, and it worked fine.

Hope this helps"

Yes, followed SMCHome advice and my Costco Citi and Strata Premier card connected and downloaded my missing transactions, missing since early September. Hope this continues.

Quicken, the problem seems to be that the various links to OSU for CitiCards, CitiBank, etc fail to work and only the Costco link works for Quicken. Come on folks investigate what's failing with those links and why the Costco Citi link works!!

This worked for me. Went into edit account details and cleared the Financial Institution. Ran update. Given a choice of institutions searched for Citi Smart Mastercard. Went through the login/authorize sequence and it worked! Download worked!

Quicken has shown their very unprofessional face: Not ETA, no updates, no communication and coming up on a week with a major software problem affecting thousands of customers, with no fix. Very disappointing.

I have the same problem. Every month toward the end of the month, several transactions don't download. Today, I reauthorized and Quikcne says the reauthorization failed, even though online Citi said it was fine.

Not working for me currently. None of the solutions work. And I am not offered the option of DirectConnect for Citi. I am manually marking transactions as cleared.

lucky you i don"t get a code

Well, I have verified that this is a Quicken ONLY problem since I signed up for Empower (it is free) just to see and it downloaded all my CITI transactions perfectly so what am I paying for exactly? Poor performance? This has gone on for WAY too long!

I'm having the same problem as LarryC.

The problem continues for me … exactly as commented in these posts!

When will Quicken resolve this very annoying issue?

Werner

Would appreciate an update from Quicken at least daily….

After almost a week and several attempts, we finally read the "fix" Dockle mentioned - and it worked.

WHAT IS MOST FRUSTRATING IS THAT QUICKEN DOESN'T PUSH THIS INFORMATION OUT TO USERS AFFECTED BY THIS.

We have literally spent hours trying to correct this.

Even more Frustrating is, since Quicken went to a annual subscription service, our cost of ownership - whoops, I mean usage - has gone up substantially (7xs what our average annual cost use to be - I ran a quicken report! ;)

Same!

None of these "fixes" work for me. I have a different Citi Card than those mentioned here. Citi says I'm authorized and sends confirmation email every time. Quicken servers keep failing every time. Please fix this already!

Same issue here, what is the ETA to fix?