Costco Citi Visa Bank Card fails to connect to Citi bank account
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I haven't been able to download CITI Cost Visa data since 10/07. I received a new replacement card and trouble started right after that.
How can a bank or Quicken not get this issue resolved after almost 3 months. Can someone please provide a quick summary of who is at fault. Last communique I resolved things, all was well and Citi Costco Visa owners were good to go. This has been an on/off issue since at least August. TIA
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Does your new Costco Visa card have a different account number than the previous one? If so, did you deactivate your previous Costco Visa card and then then do Add Account to set up the download connection for your new card?
Which connection method are you set up with or are you trying to get set up with? DC (Direct Connect) or EWC+ (Express Web Connect+)?
Which Add Account financial institution are you trying to use for downloads?
Regarding the issue of "almost 3 months": I don't understand. There have been some Citi download issues (most notably the big one regarding EWC+ connected accounts that lasted for about 2 wks at the end of Sep into early Oct) but I am not aware of any Citi issue that that been ongoing for 3 months. Please provide more information about this so that I and others can better understand. Information that would be helpful:
- Only the Costco Visa card? Or were there other Citi accounts and if so, which ones?
- Have you been getting error codes/messages? If so, what are they?
- If you are trying to set up a new connection, which Add Account financial institution(s) are you trying to get set up with? And what happens when you try to do Add Account or Set Up Now?
As for me and many others, we are not having any issues downloading from our Costco Visa accounts. There are still some who are having issues (following the late-Sep/early-Oct issue) but it seems that there might be multiple causes involved requiring a case-by-case assessment and resolution. Your answers to the questions above may help me or others to determine what might be causing the issue(s) you are experiencing and how to address that.
Quicken Classic Premier (US) Subscription: R59.10 on Windows 11
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Spoke too soon. After two days of downloads, it returned a CC-505 error this evening. Hopefully what it says on the website is the cause "Routine maintenance is under way and some credit card information and features aren’t available. Please come back in a few hours." Will check tomorrow.
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FI system maintenance most commonly occurs on weekends and at night. So, getting a CC-505 error code should not be too concerning if it is encountered at any time on a weekend or at night because usually it all returns to normal once the maintenance is done.
FWIW, I did not encounter any OSU issues yesterday morning, nor again, this morning with any of 4 different data files (each with a different Citi FI download connection). I did not try running OSU last night.
Also, when getting a CC-5XX error code, doing Update Now immediately afterward will often (not always) work when OSU did not. Did you try doing that and what was the result?
Have you tried doing OSU this morning?
Quicken Classic Premier (US) Subscription: R59.10 on Windows 11
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As I hoped, OSU worked just fine for the usual nothing to report on Sunday and Mondays.
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Card is Costco Visa. Card is new. I activated card using CITI tech support. Previous card was de-activated by CITI. New card is active and Citi website is reflecting activity.
Using DC for connection. Prior card CITI add account option worked fine. Problems started after activating new card. CITI tech support indicated to me via phone that CITI is experiencing a connection issue with Quicken and no time for problem being solved. (I question that response as many evidently can still communicate with Costco VISA.) I did go through the Sep-Oct) outage. Also had an outage in Aug.
I have tried both add account options for CITI from Quicken dropdown. Cannot get by consent page. system times out on me..
I am getting no errors as some have noted.
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using a empty new quicken file, Citi connect to a Costco Card is still not working. 10/28/2024
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i'm still using Direct Connect and will stay on it till they make me change. I have still not been prompted to change.
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What exactly is not working? If you explain in detail the following it could be helpful.:
- Which Citi financial institution (in Add Account) are you trying to set up with?
- Step-by-step, what are you doing to try to set up the account?
- Are you getting an error message or error code? If so, what is it?
- Is there anything else that you see happening that should not be happening?
Quicken Classic Premier (US) Subscription: R59.10 on Windows 11
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