Costco Citi Visa Bank Card fails to connect to Citi bank account

Does your new Costco Visa card have a different account number than the previous one? If so, did you deactivate your previous Costco Visa card and then then do Add Account to set up the download connection for your new card?

Which connection method are you set up with or are you trying to get set up with? DC (Direct Connect) or EWC+ (Express Web Connect+)?

Which Add Account financial institution are you trying to use for downloads?

Regarding the issue of "almost 3 months": I don't understand. There have been some Citi download issues (most notably the big one regarding EWC+ connected accounts that lasted for about 2 wks at the end of Sep into early Oct) but I am not aware of any Citi issue that that been ongoing for 3 months. Please provide more information about this so that I and others can better understand. Information that would be helpful:

• Only the Costco Visa card? Or were there other Citi accounts and if so, which ones?
• Have you been getting error codes/messages? If so, what are they?
• If you are trying to set up a new connection, which Add Account financial institution(s) are you trying to get set up with? And what happens when you try to do Add Account or Set Up Now?

As for me and many others, we are not having any issues downloading from our Costco Visa accounts. There are still some who are having issues (following the late-Sep/early-Oct issue) but it seems that there might be multiple causes involved requiring a case-by-case assessment and resolution. Your answers to the questions above may help me or others to determine what might be causing the issue(s) you are experiencing and how to address that.

FI system maintenance most commonly occurs on weekends and at night. So, getting a CC-505 error code should not be too concerning if it is encountered at any time on a weekend or at night because usually it all returns to normal once the maintenance is done.

FWIW, I did not encounter any OSU issues yesterday morning, nor again, this morning with any of 4 different data files (each with a different Citi FI download connection). I did not try running OSU last night.

Also, when getting a CC-5XX error code, doing Update Now immediately afterward will often (not always) work when OSU did not. Did you try doing that and what was the result?

Have you tried doing OSU this morning?

I'm glad that worked for you. When EWC+ first launched a couple of years ago I used to alternate between Firefox, MS Edge and Chrome browsers. Sometimes doing that would result in one browser being successful in getting an EWC+ connection set up but other times it would be a different browser. I came to the conclusion that it was not the browser itself that was the reason for success or failure because it was so inconsistent. Instead I reasoned that it might be more about what the security and privacy settings of the browsers were.

To prove this out, I carefully set each of the browsers up with exact same security and privacy settings, making sure the financial institutions that I needed to have EWC+ connections for added as exceptions to those settings. For instance, I entered www.citi.com to be allowed for cookies, popups and ad blocking.

That sometimes was more successful than previously, regardless of which browser I used, but still far less than 100%. So, I took a look at my browser extensions and found that they were not standardized across a 3 browsers. So, I standardized the browser extensions and the settings I had for them in all 3 browsers. Again, there was some improvement realized but it was still not 100%.

Then I decided to disabled all my browser extensions…which are all security extensions. Once I did that, I was able to set up EWC+ connections 100% of the time regardless of which browser I used. (I enabled those extensions, again, after the EWC+ connection was established.)

Since, then, I've found that deactivating all my browser extensions was over-kill. In my case there were 2 browser extensions that were causing all of my EWC+ setup failures: Malware Bytes and AdBlocker Ultimate. Disabling just these 2 has resulted in the same 100% EWC+ setup success rate for all of my EWC+ financial institutions….every single time….and regardless of which Citi setup link in Add Account that I use for my Costco Visa and Costco Rewards+ MC.

Thank you for confirming this. When I've posted this solution in the past, most people who replied said it worked for them. There were some who said it didn't and I don't know why that was. My guess is I tend to get a bit verbose in what I post and perhaps they found it difficult to clearly follow and understand the steps to take.

If you don't mind my asking, which 3 browser extensions did you disable?

Thanks. I think you are right about it probably being Ad Block or Ghostery. I used to use Ghostery in my browsers but ended up removing that extension because it was too aggressive and caused access issues with a number of the websites that I regularly visited. After removing that extension the access issues with those websites went away.

The two extensions that I narrowed it down to (AdBlock Plus and Malware Bytes) are also very aggressive blockers that I've often had to disable for one reason or another. I'm actually thinking of deleting both of them, not just disabling them because they are too aggressive.

I agree: Deleting accounts to resolve an issue like this is not a solution and it will rarely fix anything. Perhaps the Citi person said to deactivate (not delete) the accounts? That would be a logical troubleshooting step to take. In fact, with Citi it is usually necessary to deactivate all Citi accounts that are set up for download and then do Add Account to set them all up, again.

But that recurring CC-800 error code indicates a different possible issue that deactivating does sometimes resolve but that not when the CC-800 errors are recurring.

What you might want to try doing: File > Copy or Backup File > Create a Copy or Template (below Advanced Options) > Next > Save Copy.

This will create a copy of your main data file with "Cpy" added to the end of the data file name. All download connections and online services (including QMobile and QWeb) will be deactivated…..but that is only for this copied file….your main data file will not be impacted. Making a copy like this can also sometimes resolve some data file corruption issues.

This copied file will have a new file ID, will have created a new Cloud Account ID for it and will have created a new runtime.dat file that is unique to it.

Before proceeding: In this copied file, if you have not already done so, enter/save the Opening Balance transaction dollar amount into the Memo field. Do this for every Spending account. I can save you a lot of time later should the dollar amount in the register ever get changed when adding or changing the connection method because you will know that the correct amount will be shown in the Memo field.

Then try setting up all of your accounts connections in this copied file. Start with your Citi accounts first. If the Citi accounts continue to have this issue, then there is no point in trying to set up the other non-Citi accounts.

Please post your results back here.

Often when doing the runtime.dat delete process Reset Account will need to be done for all EWC and EWC+ accounts. Sometimes it will not need to be done.

But, also, sometimes (not usually) when I have done the runtime.dat file delete process, it will need to be repeated 2-3 times before the issue is fully resolved for all of the accounts in the data file. I'm not sure why that is.

Making the file copy essentially does the same thing as the runtime.dat file delete but with some additional things, like creating a new Cloud Account ID, and fixing some data file issues.

This copy process creates a new runtime.dat file that will be unique to the copy file. It will be under a folder with the name of the data file. So if the main data file name is "QuickenData", then the copy file name will be "QuickenDataCpy" and the folder the runtime.dat file will be under will be "QuickenDataCpy", as well.

Yes, if the process works for you, then the copied file will become your new main data file. If you wish (and it actually might be a good idea to do): During the setup of making the copy file, you can keep the default name that Quicken will give it or you can give it a new unique name if you prefer. If you do this, it would probably be beneficial to do this before the copy file is actually created because then the runtime.dat folder name and the Cloud Account name with also have that same unique file name.

But rest assured that this process will not affect your current main data file nor your current main runtime.dat file at all. If you find that the copy file isn't working for you, you can always simply open your current main file and everything will be as it was before you made the copy file.

Questions?