@nmestanas A long shot, but one thing that is common for both of my systems is that they both have Intel display adapters. Clearly they are probably one of the most common ones if not the dominant one. This it would be interesting if yours is Nvidia or something else as that would eliminate the intel one as a possible problem.
monitor issues after windows 11 upgrade
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Are you running 100% Windows scaling on both monitors?
I tried this on my other AMD computer/internal GPU (with different monitors), and I didn't get the painting problem, but the "tips" were put up in the wrong places on the Quicken window. Something is clearly calculating the locations wrong.
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@Quicken Anja Any chance you could make the developers aware of this issue? I have submitted it as an issue and I imagine others have as well.
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Quicken Business & Personal Subscription, Windows 11 Pro
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Yes, 100% scaling on both
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Here's another thread on this. I had the "painting" issue. The graphics tweaks provides by @Rocket J Squirrel fixed mine.
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That is pretty interesting that it fix the problem. Basically by switching to hardware acceleration, you have switched the way the graphics is being drawn a very low level.
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Didn't fix mine
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Quicken Business & Personal Subscription, Windows 11 Pro
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Hello All,
@Bob_L Thanks for tagging me and bringing this to my attention! I would be happy to pass this along. However, before I can do so, if possible, could you please share screenshots showing the issue as well as provide steps to reproduce it? I can see the problem report you submitted already, so thank you for that.
For others experiencing this, please also do the same and navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
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-Quicken Anja
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There's another thread with this issue tat has screenshots. The link is:
https://community.quicken.com/discussion/comment/20472360
Can you include them them along with ones from @Bob_L ?
Thanks
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@nmestanas thank you for pointing me to that thread. I will go ahead and merge this thread with that one together here shortly and gather all the information to get a ticket submitted.
Thanks again!
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I just reported the issue and included a screen shot, hopefully that helps.
I've been using my work-around for a while now; starting the computer with my docking station disconnected (so basically using only the laptop monitor), then after startup, plugging in the dock station, and everything shows up where it's supposed to be (on my laptop monitor only). It works most of the time, but I have seen (most recently as today) that sometimes the issue returns & the graph totals/images appear on monitor 3 again, so something must be triggering it. I don't let my computer go to sleep or hibernate, so it can't be that . . . and again, this whole issue only started when I switched from windows 10 to windows 11.
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@Chris_QPW , in one of your prior posts you wrote that you tested this with one of the past releases and the issue is still there. I have lost count of how many posts I have participated in on this topic and shared my findings (and reported the problem to Quicken as well), but for me this issue has existed for years, maybe 5 years. On multiple computers, monitors, graphics types, monitor cables and ports (USB-C, HDMI, Display, VGA). I cannot recall if it existed in Win10 or not.
The common denominators of the problem, for me, are the following:
- Dell brand laptops (only one we have had in our extended family so I cannot speak for other brands)
- The laptops' "recommended" scaling is 125% (again, that is all I can speak of)
- Scaling being different between the two monitors. If I set the scaling to be the same regardless of value, no issues at all
- Quicken program - no other program has this issue
I gave up on this completely since I am convinced it is an issue with Quicken's code, as you suspected in one of your other comments, that will never get addressed. It is what it is.
- QWin Deluxe user since 2010, US subscription on Win11
- I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr0 -
Got it! Thank you for submitting, they have been added to the ticket. 🙂
-Quicken Anja
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New report sent with a screen shot.
Quicken Business & Personal Subscription, Windows 11 Pro
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Thank you, I will get that updated in the ticket as well.
-Quicken Anja
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If I'm not mistaken, this is the first time I have been able to reproduce the problem. That says nothing about what other people have experienced, only what I could reproduce.
To me now that I have reproduced it and considering now understanding this isn't "new", then there is one fundamental question, I have about the Quicken code, that only the developers can answer. And that is does Quicken override the paint function for the graphs?
If so, the problem might actually be in the Quicken code. If not, the problem is most likely in the graphics library they are using.
Frankly, it isn't that uncommon for Quicken code to get messed up on where to post tips and such when dealing with display setups they don't expect (which is pretty much seems to be anything other than one monitor). But the tips in the wrong place are a bit different than the graph painting problem in the sense that I absolutely know that the "tips" are done by the Quicken code, whereas it isn't that typical to override a graph's painting function, but it certainly can be done.
The Quicken developers might think me a nut for going on and on about the fact that they choose to override things like the main window, but that is based in the fact that what seems simple is in reality very complicated. When you have multiple monitors, with different resolutions/scaling and such, and have monitors that come and go, it gets very complicated to figure out exactly where everything is. That is something that normally is hidden by the low-level Windows system libraries. But of course, if you choose "roll your own" all of that complication has to be taken care of in your code.
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Thank you for your work around.😊 I did the same and also observed that the issue is gone. I do not turnoff my laptop ever so this may be a workable solution long term, unless Windows Update does a reboot without me noticing it.
The reboot sequence has to follow these steps:
- unplug the external monitor VGA cable from the laptop
- Perform the Shutdown or Restart
- log in on the laptop
- plug the external monitor VGA cable
- start Quicken
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Well, that solution didn't age well. After leaving Quicken running on my computer for several hours, I went back to it and it reverted to its old behavior of showing the amount on my secondary screen. Sigh.
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