Vanguard Error Code: 16503 (QMac)

System
System Member admin
edited February 21 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from: Quicken Classic for Win - OL-295-A Errors at Vanguard.

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Comments

  • tonycmac
    tonycmac Quicken Mac Subscription Member ✭✭
    edited February 21

    Failure to connect to Vanguard accounts. Same issue as of Feb 20, 2025 with Quicken Classic Deluxe on Mac. Error Code: 16503. Still not working on Feb 21, 6:30AM ET.

  • RWM-JR
    RWM-JR Quicken Mac Subscription Member ✭✭
    edited February 21

    I am having the same issue. First noticed on 2/20, later in the day. Also experiencing the error message today, 2/21.

  • Sabrina G
    Sabrina G Quicken Mac Subscription Member ✭✭
    edited February 21

    Same issue, started 2/21/25 first thing in the morning.

  • Sabrina G
    Sabrina G Quicken Mac Subscription Member ✭✭
    edited February 21

    Having issues, Direct Connect, error code 16503.

  • Johndy
    Johndy Quicken Mac Subscription Member ✭✭
    edited February 21

    I've been getting this since yesterday morning. There was a thread from Quicken Janean that indicated they were working with Vanguard on this issue which is a result of, you guessed it, a connection change introduced by Vanguard.

    https://community.quicken.com/discussion/7960231/new-errors-connecting-to-vanguard-accounts-or-enrolling-with-new-vanguard-connection-method
  • Patrick T Williams
    Patrick T Williams Quicken Mac Subscription Member ✭✭✭
    edited February 21

    I just contacted Vanguard per the information regarding the connection error in the announcement today, "NEW! Errors connecting to Vanguard Accounts or enrolling with new Vanguard connection method".

    Vanguard took my information and told me they would get back to me. They would not let me talk to anyone in digital banking or technical support.

    Frankly, the Vanguard representative didn't have any information about this problem.

    Hopefully, Quicken is actively working Vanguard and not just waiting for Vanguard to "fix" the problem.

  • egghead
    egghead Quicken Mac Subscription Member ✭✭
    edited February 21

    I used to be able to download all the transactions from Vanguard … Now after both Quicken update and Vanguard update - the option is the simple just my balance type of connection - no details.

    I'm done with quicken. It's been a long ride but lately for the fee, it's nothing but less and less and less and no resolution - quicken blames Barclays, Barclays blames quicken. And now Vanguard.

    The whole point of these darn things is to be able to TRACK IN DETAIL - all transactions in each account with the downloads. Doing it manually AND paying for quicken - complete waste of money.

    rant over … just had to put this out there.

  • Patrick T Williams
    Patrick T Williams Quicken Mac Subscription Member ✭✭✭
    edited February 21

    PS The annoucement was for Quicken Mac users but it seems Quicken Windows users are also affected. Different error code than Quicken Mac bust same description, Quicken cannot connect to Vanguard.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 21

    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-589)

    -Quicken Anja
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  • Rick2022
    Rick2022 Quicken Mac Subscription Member ✭✭✭✭
    edited February 21

    Having the same problem (Error 16503 Server message: HTTP-404 Error from Vanguard) and have sent the report.

    Quicken Mac Subscription • Quicken user since 1994
  • cvaux
    cvaux Quicken Mac Subscription Member, Mac Beta Beta
    edited February 21

    I ran into the same issue with error message. But it is possible to change the connection type that Vanguard has instituted without contacting their help desk. I'm using a 2024 iMac M4. The connection method change follows previous method for changes to security by Vanguard. I found the change method under settings for an individual Vanguard account. The only very weird change was the actual button to submit changes. It's hard to tell but maybe only the outline of the actual button is activated by the mouse pointer. At any rate, I did get the changes to take. Other irritant is the loss of previous data listing. There is a control for date range during the redo of the settings which one can set I believe but I didn't try it. One nice result is that updating is very fast in comparison to previous method.

  • Rick2022
    Rick2022 Quicken Mac Subscription Member ✭✭✭✭
    edited February 21

    What is the new connection type? Quicken Connect or Direct Connect?

    Quicken Mac Subscription • Quicken user since 1994
  • Sabrina G
    Sabrina G Quicken Mac Subscription Member ✭✭
    edited February 21

    I'm on the phone with Vanguard right now. There doesn't appear to be a "digital banking department."The only way I even got to speak to someone was by choosing the option for having issues on the website. The person knows nothing about Quicken, nor do they seem to know who to ask. Not their issue - there simply was no suitable option to pick in the stupid automated phone system.

  • AZCoder1959
    AZCoder1959 Member ✭✭✭
    edited February 21

    I first experienced this problem this morning. Let's see how long it takes to get resolved.

  • dhammabob
    dhammabob Member ✭✭✭
    edited February 21

    Yes, I saw the alert post from Quicken on Vanguard connection issue since 2/20/25 and it said to contact Vanguard which I did and it screwed everything up. First off, there are 2 entries listed for Vanguard, do not choose the 2nd one saying "Vanguard - Personal Investors" because that does not list direct connect as an option. When I used quicken connect instead, it disabled the transactions tab for all my Vanguard accounts.

    I had to restore from backup and try again with the first option "Vanguard" and it list both quicken connect and direct connect. When I chose direct connect, it now gives me OFX error: 16503. Neither Vanguard nor Quicken support knows what to do, they just point the finger at each other.

  • JTS
    JTS Member ✭✭✭
    edited February 21
    https://community.quicken.com/discussion/comment/20477501#Comment_20477501

    I changed to Quicken Connect today, works fine. My Gain/Loss columns got reset to zero. Hopefully the daily update will solve that problem.

    I don't believe Direct Connect is an option any longer.

    https://community.quicken.com/discussion/7960231/new-errors-connecting-to-vanguard-accounts-or-enrolling-with-new-vanguard-connection-method

    … Jeff

  • Brad L Vandermoon
    Brad L Vandermoon Quicken Mac Subscription Member ✭✭✭
    edited February 21

    started happening to me today (2/21/2025).

  • DG112
    DG112 Member ✭✭

    Unable to download transactions from Vanguard last couple of days. Vanguard is aware of issue and are working on it. They were unable to give a date for resolution.

  • jon857
    jon857 Member ✭✭✭

    Same issue Error Code 16503 Server Message: HTTP-404 Error from Vanguard. Intermittent since 2/18

  • AZCoder1959
    AZCoder1959 Member ✭✭✭

    I changed the connection type to Quicken Connect, and it's working "fine" now. The worst part of this change: all of my part transaction details are lost since this connection method doesn't support them. Talk about regression! I need the detail in Quicken. Too many times, I've had to troubleshoot discrepancies and account details have helped me out of a jam. IMO, this is a total failure on Vanguard's part.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Patrick T Williams
    Patrick T Williams Quicken Mac Subscription Member ✭✭✭

    Beware, ust changed to Quicken Connect method on my Mac and the connection worked but I lost all my transaction history!

  • JTS
    JTS Member ✭✭✭
    https://community.quicken.com/discussion/comment/20477536#Comment_20477536

    The Cost Basis is missing, hence gains and losses are all zero. This is not good.

  • Patrick T Williams
    Patrick T Williams Quicken Mac Subscription Member ✭✭✭

    So, hopefully you are doing backups each time you use Quicken. I just restored my QData file from this morning and have everything back and of course it shows the Vanguard error. I will wait a few days to see if Quicken and Vanguard can fix this.

  • AZCoder1959
    AZCoder1959 Member ✭✭✭
    https://community.quicken.com/discussion/comment/20477547#Comment_20477547

    I did, and I restored my last backup (and all the attendant reconnections). However, something tells me that the end result is Vanguard is no longer going to support the details we've been used to.

  • Sabrina G
    Sabrina G Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20477562#Comment_20477562

    I certainly hope that's not the case!

  • Sabrina G
    Sabrina G Quicken Mac Subscription Member ✭✭

    If worst comes to worst, we can still download our transactions to a qfx file and import them manually. Not as good as automatic, but you could keep the transactions that way.

  • AZCoder1959
    AZCoder1959 Member ✭✭✭
    https://community.quicken.com/discussion/comment/20477605#Comment_20477605

    The question will be how much historical data can we reacquire.

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