Vanguard Error Code: 16503 (QMac)
Comments
-
Only the last 18 months.
1 -
Which (to me) is worthless.
0 -
I found the price history goes all the way back after the Quicken Connect, but that's it, nothing else. They don't even mark the accounts properly everything gets set to "Other". I manually set things back to Mutual Fund, etc. We'll see what happens on the daily update after the markets close.
2 -
I contacted my Vanguard relations officer and got this response:
Thank you for the email. I reached out to Vanguard's "Incident Technology Research and Response Team" and was provided with the following response:"Quicken as a service was shut-off on 02/20/2025 until further notice to conduct maintenance concerning issues with connections to 3rd party sites. The system status will be updated in real-time as the situation develops, and any major updates will be communicated as soon as possible." I will provide you with any updates as soon as they are made available.
4 -
You can export everything in Quicken as a csv file before doing anything.
1 -
As a software developer struggling with the same issue, I would suggest that you restore from a backup hopefully from the last time you downloaded transactions. It’s why I always back up every time I sync transactions.
Then leave it be until there is a fix, there is no point speculating what might or might not be fixed until there is a fix.2 -
I'd rather speculate, since based on past history, major changes often come unexpectedly and/or without directions how to deal with the fallout. Some of us (maybe you, too) have been using Quicken since the DOS days, so this isn't our first rodeo.
(also a former, aka retired, software developer 😀)
1 -
But we don't want to do that. We're not paying for Quicken to manually upload transactions from one of the biggest asset managers in the world. Quicken and Vanguard should collectively address it.
5 -
From what the mods have said earlier, Vanguard is aware of & working on the problem. I wouldn't expect a fix to happen over the weekend, though.
2 -
Error 16503 when trying to update Vanguard. Can log on to Vanguard directly. Logs and sanitized data file sent with problem report.
0 -
Error 16503 when trying to update Vanguard. Logs and data file sent.
0 -
Unless Quicken says you have to change your connection method I'm not doing it. The thing worked fine and it just broke. I will enter transactions manually rather than destroy data already collected or get into some messy recovery schemes.
It's got to be fixed.
1 -
Yes, I did that and it worked for three of four accounts. Definitely not an ideal solution. 😫
0 -
Even downloading manual the data is incomplete. They basically export the same fields you get when using Quicken Connect. You might as well just use Quicken Connect in the first place!
0 -
Direct connect appears to be no longer an option and you must use Quicken Connect which only down load valuations and not transactions from Vanguard Brokerage. This to me is a major issue. I do hope this can be fixed or this software becomes something I don't want to use.
0 -
I've contacted both Vanguard and Quicken. The first person I spoke with at Quicken said they were aware of the issue and had escalated it internally. Vanguard says the issue is with Quicken and now Quicken has posted a statement saying the issue is with Vanguard. Very frustrating! (And Quicken continues to raise their rates!)
0 -
For the record; Direct Connect provides Detailed Tracking, Quicken Connect provides only Simple Tracking. The difference is transactions are also downloaded when using Direct Connect. Direct Connect is like it says, a direct connection to the financial provider, in this case Vanguard.
The problem is Vanguard turned off Direct Connect, Quicken has no control over that. The goal is to get Quicken to pressure Vanguard into turning it back on. That being said, I seriously doubt we'll ever see that happen and we'll have to live with Simple Tracking provided by Quicken Connect (which is controlled by Quicken).
For those of us who prefer Detailed Tracking this is a huge loss.
2 -
The question I’d like to have answered is why one of the biggest investment companies is opting to take away the level of detail critical to many of us. Is it a cost issue? I’d gladly pay a modest monthly fee if that’s what it would take to keep it.
1 -
Hello @Andersod,
Thanks for reaching out with this issue.
In order to better assist you, I need some more information. When did this issue begin to occur? After a recent update? Are you receiving any error codes or messages when attempting to connect to Vanguard using Direct Connect? Is the option to connect using Direct Connect missing or greyed out? What exactly occurs?
Let me know!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
It would be unfortunate if Vanguard cut off any method of Detailed Tracking; OTOH I only have an IRA there & it sees very little activity so it wouldn't be much of a burden to take it offline. I don't think I'd move my IRA but it would stop me from opening any new Vanguard accounts.
0 -
I am waiting for the notification that it’s fixed and instead keep getting speculative comments that Vanguard might stop detailed tracking, I don’t see the point of this. This is a bug that both companies are aware of now and working on, let’s give them a chance to fix the bug first.
1 -
It's not a bug anymore, the new Quicken Connect method is working now. I rest my case.
0 -
The bug is that direct connect is broken and they are working on fixing that.
0 -
The Vanguard server is responding with HTTP-404 Not Found when you specifiy Direct Connect. This means the file the URL is pointing to is missing or was moved. It's a five minute fix.
Anyway, I hope you're right.
0 -
It's a feature, not a bug. If Quicken's telling us the connection type has changed, it's definitely not a bug. However, I'm standing pat for the moment pending a possible reversal. I won't wait forever, though (and I will complain vehemently to Vanguard, for all the good it will do me).
0 -
The Vanguard server is responding with HTTP-404 Not Found when you specifiy Direct Connect. This means the file the URL is pointing to is missing or was moved. It's a five minute fix.
It's not a five minute fix. Vanguard has intentionally disabled Direct Connect connections from Quicken. They planned a switch to a new connection method with Quicken own February 20, but despite Quicken telling them that it wasn't working correctly, Vanguard proceeded to disable the old Direct Connect on February 20.
For anyone who doesn't believe what Quicken has said about this, a fellow user reported above that this is what Vanguard told them: "Quicken as a service was shut-off on 02/20/2025 until further notice to conduct maintenance concerning issues with connections to 3rd party sites. The system status will be updated in real-time as the situation develops."
So anyone wanting to complain, the complaints should be directed to Vanguard. Quicken — and its users — are at Vanguard's mercy to get this working again.
Quicken Mac Subscription • Quicken user since 19931 -
Vanguard didn't actually implement a new connection method. The Quicken support message is a little unclear. The change was to the authentication method for Quicken Connect.
"Quicken's new authentication method is called "Quicken Connect with OAuth." This method enhances security by using OAuth 2.0, which allows users to connect their Quicken software to their financial institutions without needing to share their passwords directly. Instead, users authenticate through their bank's website, and a secure token is generated for Quicken to access the account information. This approach improves security and helps protect user credentials."
Which is what they were supposed to do. Quicken "Direct Connect" has nothing to do with this, should have been left alone. Vanguard always supported both.
However, I agree the ball is in Vanguard's court whether Direct Connect was intentionally disconnected or just a borked update.
0 -
I have another investment service I use that connects to my online accounts. On February 10th, they sent an email which included the following statement:
“On Februrary 21st Vanguard is moving to a more secure linking connection called "open banking". On that date you will have to log into the Vanguard site and give permission to link your accounts. Once we know the exact web page for this, we will send it out.”
I have not yet received the follow up email with the site that they referenced but my point is that this was a known pending change that was coming from Vanguard3 -
Interesting. The first I heard about any pending changes was from this thread. Thanks. I'll sit on my hands until things clear up.
0 -
I, too, am having this problem. I'll wait a week or two to see if Quicken/Vanguard resolve the issue before I fiddle with my connection method. Hopefully, they can fix it.
0
