T Rowe Price downloads are messed up again - duplicating 12/31/24 transactions!

Bulldog50 · February 22

Over the past month or so I have not been getting T Rowe Price transactions to download and sometimes I have received duplicate transactions a month later. What is Quicken doing about this? I see the problem has been reported in February 2025, and goes back to December 2024 but it still has not been resolved.

DebOR · February 22

Thank you so much Kristina! Problem reported. Now let's see it get fixed - it's been almost a month now.

mshiggins · February 24

The main discussion on this issue is in the linked post below. You should consider reading about the status of the issue and posting your comments about the issue there:

T Rowe Price downloads are messed up again - duplicating 12/31/24 transactions!

Don Awalt

Feb 1, 2025

I have four T. Rowe Price mutual funds that had dividend reinvestment transactions on January 31. However, in all four cases, the downloaded transactions were incorrect—they were duplicates of the December 31, 2024, dividend reinvestment transactions rather than the actual January 31 transactions. The dates were also reported as 12/31/2024.
I’d appreciate it if you could look into this issue, as it seems the downloads from T. Rowe Price have been inconsistent. Please let me know if there’s any update or resolution to ensure accurate transaction reporting moving forward.

rickf · February 24

Quicken, I received an email from a dale knievel asking for personal information. Does he work for you in customer to product team in engineering. Please confirm.

Has anyone else on this blog been asked via email for personal information?

Don Awalt · February 24

He is a Group Software Dev Mgr at Quicken according to Linked In [Edited - Removed Link]

But that sounds very fishy to me, that anyone would ask for personal information via email. I would call quicken and ask for him myself, if it sounded necessary.

Quicken Kristina · February 24

Hello @rickf,

Our escalated teams do sometimes reach out to customers via email.

However, to be safe, you can send the requested information by using the Help>Report a Problem function in your Quicken program, and respond to the email letting them know that's how you sent the information.

I hope this helps!

rickf · February 25

Kristina

Suggestion, would it be possible to set up a conference call with an engineer at Quicken and a few folks on this blog to discuss this issue? Folks have identified the same problem, given data but at this time no fix. Just wondering if a brainstorming session might help move this along?

I'm not sure what data you need. Have held several trowe funds for years, data has always come in each month. The data is posted on the trowe website. It is not downloading into Quicken. Not sure what more I can give.

Brian183 · February 26

So what's going on here? I just did a OSU and Quicken downloaded transactions from December!!! This problem is over a month old. It's not resolved, and there's no communications from Quicken about status, ETA, or concerns for their customers

rickf · February 28

Quicken, status please

rickf · March 2

Quicken no end of month dividends loaded for trowe accounts. All other investment companies did. Have you gotten on a call with trowe? Have you identified the problem given all the data you've received? How about giving your customers some status? Problem has been going on for better than 30 days. I find it very hard to believe that your engineers have not identified the problem.

Don Awalt · March 2

I received no dividends transactions either. This is DEPLORABLE. If downloads are not going to work, why do I subscribe? I can hand enter these transactions without a subscriptions.

30 days Quicken. If this is still happening by April 1 I am gone. It's a waste of money.

Joe_Mo37 · March 2

As of 3/2/2025 Quicken Classic for Windows is not downloading T. Rowe Price transactions for Feb 2025 and is not returning any Error code, it simply shows 0 new transactions. I can see and access transactions by going directly to the T. Rowe Price website which offers a CSV download, but no QFX.

I'm also seeing the OL-295-A error when trying direct connect to a Vanguard account.

tcmdeal · March 2

My Quicken...T.Rowe Price account earlier this year downloaded duplicate entries from previous months, now it does not download any transactions.

t58timo · March 2

Just thought i would pile on. Same issues with t rowe price not downloading transactions

Quicken Jasmine · March 2

https://community.quicken.com/discussion/comment/20479128#Comment_20479128

I do truly apologize for the inconvenience of this situation. I did take a peek at the internal ticket and can see that my team is still working towards a resolution. I do understand the frustration this is causing and we truly appreciate your patience and support.

rickf · March 2

Jasmine.

I have asked you repeatedly has this issue been escalated to upper management. You have not responded to my question. Is your manager, director, VP been notified and aware of this problem? Has your team identified the problem? Is the problem in quickens application? Is there an interface issue between trowe and quicken? Is this a contract issue between trowe and quicken? As I've stated not having issues with other fund companys.

JSLoeffl · March 2

Maybe you should ask Jasmine if we should all boycott and request refunds on our subscriptions until issue is fixed. We are obviously not getting the service we paid for. Sounds like a class action for not providing service as advertised.

Don Awalt · March 2

I agree with all the comments. I think we deserve more than just “we are working on it.” We understand that. But Rick asks some very good questions, that we deserve answers to. We’re paying a subscription which is primarily based on the download capability, and it’s not working. I would like to see more transparency out of Quicken as to where specifically this problem is. You might find you get more support and understanding from your user group if you’re more transparent about what’s going on - what you know, what you don’t know, and maybe how we can help. This is why I’m so frustrated; this is not the subscription service we pay for. I would like to see some answers to Rick‘s questions very soon.

Bridge Builder · March 3

I'm new to this discussion. What is the status of the fix for the T Rowe Price download issue? I reported my issue to Quicken through "report a problem.." A while back a similar thing happened and it required us to deactivate the online link and then reactivate it. I tried that this time and it did not work.

Quicken Jasmine · March 3

Hello All,

At this time, I’ve shared all the information I have available. I haven’t received any updates yet, which indicates that my teams are still actively investigating the issue to identify the root cause and work toward a resolution. I’ve submitted an internal ticket for this, so please rest assured that the issue has been escalated and is on my team’s radar.

Thank you.

(CTP-12202)

britgrit · March 3

Why do you make it IMPOSSIBLE to chat to someone at Quicken with an unlisted issue?

DebOR · March 3

Hmm…why isn't this issue listed under the alerts and know issues section of the Quicken website? Or is it buried somehow? 'T Rowe Price' or 'TRP' should be searchable.

Jnosm · March 4

Having similar issues with Vanguard. Ditto to TRP problems.

gz0319 · March 4

anyone having issues with TRowe Price monthly account balance updates? Has not updated since 12/31/24

sotob · March 6

For what it's worth, I tried the following:

Made a copy of my Q file (File > Copy or backup file …) and opened the new file. When copying a file, instead of backing it up, Q says that all online services are disconnected in the new file. That was the case.

Edited a TRP account > went to online services tab > selected "setup now …"

Entered required info and selected "next" > got a popup listing TRP account. The account had an option to "link to existing" account, or "add new".

Selected "link to existing"

Latest transactions did NOT appear in the linked account. Tried updating again, and still did not work.

Repeated above procedure, but this time selected "add new".

The new Q account was created, and ALL, including the latest transaction WERE there.

I need to wait until the end of the month when there is new account activity to see if updating will pick up the those new transactions in the newly created account.

Brian183 · March 6

At least with the Vanguard problems, you can download a QFX file from the Vanguard web-site that imports pretty easily into Quicken. TRP does not have that option (at least not that I can find), they only let you download to a CSV file.

Annoyed that this problem continues for so long, AND that our friends at Quicken don't believe this belong in the 'Known Issues' section of this community.

rickf · March 7

Quicken Jasmine, its been a week. Do you have any status from your team regarding this issue?

Quicken Kristina · March 8

Hello @rickf,

I checked on the ticket (CTP-12202). It's still open and in work. No ETA or further updates are available at this time.

Thank you!

Bridge Builder · March 10

I contacted the T Rowe Price helpdesk at 1-888-475-5370. The agent said this was a known Quicken issue. Only balance information is being downloaded from TRP. He confirmed this by having me do a update and then checking their log files. He suggested waiting as they understand Quicken is working on it.

Don Awalt · March 10

I set up a new data file, and connected it to my TRP mutual funds. All the transactions downloaded fine, including end of February dividend transactions. So it's not completely broken, something must be triggering the problems.

Like others here I really wonder why this is not more prominently shown as an open issue by Quicken. I think they have done a terrible job managing this issue and have had a complete lack of transparency. I really find myself wondering about the alternatives for the first time -especially if downloads can't be counted on.

T Rowe Price downloads are messed up again - duplicating 12/31/24 transactions!

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T Rowe Price downloads are messed up again - duplicating 12/31/24 transactions!

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