T Rowe Price downloads are messed up again - duplicating 12/31/24 transactions!
I have four T. Rowe Price mutual funds that had dividend reinvestment transactions on January 31. However, in all four cases, the downloaded transactions were incorrect—they were duplicates of the December 31, 2024, dividend reinvestment transactions rather than the actual January 31 transactions. The dates were also reported as 12/31/2024.
I’d appreciate it if you could look into this issue, as it seems the downloads from T. Rowe Price have been inconsistent. Please let me know if there’s any update or resolution to ensure accurate transaction reporting moving forward.
Answers
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I have experienced the same but rather it duplicated December 2024 and January 2025 RMD transactions and ignored the January 2025 end of the month dividend reinvestment transactions. I had to manually add all the end of the month transactions which sort of defeats the purpose of using the Quicken programs to keep investment data and transactions current.
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I have the same problem with all T-Rowe Price accounts. First it duplicated the December 2024 transactions for all accounts, now it is selectively duplicating the 12/31/2024 transactions but not downloading the 1/31/2025 transactions.
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Similar situation here. When I did a one-step-update on Feb 1, the transactions download for TRP were not the most recent (i.e. the 1/31 reinvestments), but the transactions prior to that. So, not only did it duplicate those older transactions, it also didn't download the newer transaction.
This is not the first time it has happened (I noticed it mid-month and figured it was a one-time glitch), and it sounds like I'm not alone.
In addition, I also experienced the duplicate year-end distributions that the OP described
I suspect all these are somehow related and represent some issue with Quicken-TRP connectivity. I do have the latest version of Quicken (I'm Premiere for Windows).
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Hello All,
Thank you for taking the time to visit the Community to report this issue.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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i have the same problem with trowe transactions not loading into quicken. Is there a fix for this?
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I called Quicken support today. After they understood the context of the problem their response was: "Call T Rowe Price and work with them"
I wonder why I'm paying Quicken a license fee to maintain the connection to financial institutions?
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Quicken. It looks like MANY of your CUSTOMERS have this problem. Are YOU 100% sure this is not your issue? Why don't YOU get on the phone with trowe and figure this out for YOUR customers. I EXPECT to see a response back from you in the next couple of days.
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Hello All,
Thank you for joining this thread to share that you are also experiencing this issue, I do understand your frustrations!
Please use the instructions in my previous response to submit log files and let me know once you have done so.
Thanks again!
-Quicken Jasmine
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Jasmine, I certainly can open a ticket. I don't have any logs that would help you. The data just doesn't come in. I went to my account in trowe, the data for end of January is posted. I've had quicken for decades, first time I've had a problem. Glad its been my only problem.
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I've reported the issue per your instructions.
Has anyone else on this thread contacted trowe and received a response or fix?
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Thank you!
-Quicken Jasmine
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Same problem. Download end of Jan data is duplicate of 12/31/2024. Oddly, if I delete the duplicate downloads, quicken says online and quicken do not agree—the shares quicken sees match what is online. So quicken sees the online data, but does not download it?
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Thanks for joining this thread. Would you mind sending over a problem report using the instructions in my previous response within this thread?
Let me know once you have done so!
-Quicken Jasmine
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Had January transactions come in last night. Multiple duplications on funds as well as data still not coming in from January dividends on other funds. Purchase and sell transactions did not come in. Pretty much all trowe transactions are not working.
Jasmine, do you have a contact at trowe? I would be more than happy to get on a conference call with all parties to figure out what's going on and resolve.
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i have the same problem with T Rowe transactions not loading into quicken. Is there a fix for this? PLEASE ESCALATE !!
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I'm having the same problems and have submitted logs. Is Quicken working the problem? Or working with TRP to resolve it?
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Quicken, status please, this is a week since I reported my problem. Obviously many folks are experiencing the same problem.
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It's very disappointing that for a subscription service, the last reply from a Quicken employee was 5 days ago and that was only to ask us to post a problem report. There is little transparency, not even a status that Quicken is looking at it with T Rowe - or are they? This feels like an issue they just hope goes away on its own.
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Same issue here w/December 2024 transactions being duplicated but not downloading 2025 transaction. I've done the Reset Account and Deactivate and Set up several times with no difference in correcting the problem. Looks like no one is interested in getting this issue fixed. Personally I'm glad my subscription is not up until early March for me to see if I want to continue renewing it which I have wondered to myself the couple of years if I REALLY need to continue using it, but after 20 years……
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I had originally responded to this under a different thread -
I DID call TRP earlier and they walked me through a couple of things and that was how I determined that MY file was corrupted and why I had to reset everything.
After the validate and repair, I deactivated and reactivated all 45 of my TRP accounts and it seemed everything was fine. I have been unable to get to Quicken for a few days and I just did an update and none of my transactions from TRP from the last few days are downloading. I tried deactivating and readding one account and its missing transactions did not update. Quicken indeed needs to work this out with TRP as this is not an individual person's problem. Echoing what others have said, what the heck am I paying for?!
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Quicken, Jasmine
Status please…....
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Anyone receive a fix from Quicken?
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Hello All,
Thank you for bringing this to our attention. This issue has been reported and is currently under investigation. At this time, we do not have an ETA or any new updates to share. We understand the frustration this may cause and appreciate your patience while we work toward a resolution.
We will provide updates as soon as more information becomes available.
Thank you for your understanding.
(CTP-12202)
-Quicken Jasmine
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I'm having the same problems as others. For several weeks now, Quicken is not downloading the new transactions in my T Rowe Price accounts. I had the duplicate transaction issue a few weeks ago, simply deleted the duplicates and didn't think much about it. But now it's just not downloading anything, when transactions are clearly happening in my accounts. PLEASE FIX!
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Any update here? This is infuriating! I had transactions yesterday, but Quicken downloaded transactions from December!
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I would like this escalated to upper management. I want to know that UPPER management is aware of this problem. I find it difficult to believe that a problem this significant has not been identified and fixed. This has obviously been going on since at least February 1st, probably sooner.
I would like status NOW……
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Hello All,
Thank you for your continued patience and for sharing your experiences with this issue. We understand how frustrating it is when transactions are not downloading correctly, and we want to assure you that this issue has been reported and is actively under investigation (CTP-12202).
At this time, we do not have an estimated resolution date, but we recognize the impact this is having on your ability to manage your finances. Our teams are working to identify the cause and implement a fix as soon as possible. If you are experiencing this issue and haven't already done so, please report it to Quicken Support so we can track the number of affected users and escalate accordingly.
We appreciate your patience, and we will share updates as soon as we receive them. Thank you for your understanding!
-Quicken Jasmine
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What am I missing? It seems I HAVE to talk to a person to report this? When I go to the support page there are four options - Community, Quick Assist, Chat or Call. I want to fill out a form and be done. But there is no option for this, so I try Chat. It gives me this:
But I enter something like T. Rowe Price transactions click Go, and I just get a list of possible matches. No actual chat. Chat is only available for Sales. wth? I almost never use Quicken support so am I missing something, or is calling and talking to someone the only way to get added to the list?
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Thank you for your reply @DebOR,
If you want to fill out a form and be done, then in your Quicken program, navigate to Help>Report a Problem and send a problem report with the log files attached. Please put CTP-12202 in the subject line.
If you prefer to talk to a person, then in that "how can we help" section, ignore the search box and click Contact Us.
Then, click the Chat Now or the Call Now button, depending on which option you prefer.
I hope this helps!
Quicken Kristina
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