Nordstrom transactions in account register reversed, can't reconcile

System · May 17

This discussion was created from comments split from:

Why can't Quicken even contact Nordstrom to connect an account?

.

LenoreK · May 17

Problems are growing in the register for this account.

It seems like both the balancing is getting reversed sense, even on past stuff that I had manually entered and even reconciled. So this is a new bug, I'm not sure when it started.

Help, please fix this! It isn't just the downloading, now I can't balance the account at all, even with manual entries!

LenoreK · May 17

So to clarify. Even if I enter manually, in my Nordstrom card account in Quicken, transactions as charges are supposed to increase the balance but they are decreasing it. And payments are supposed to decrease the balance but they are increasing it. And it goes back to previous months where I had previously been able to reconcile. But now everything is a mess and it can never reconcile.

LenoreK · May 17

I guess it's time to Google for alternatives to Quicken at this point, due to this 6+ months of failed online banking with Nordstrom credit card.

This is functionality with online banking that I've been using for decades, and now my records are a complete mess, and I'm wasting a lot of time, and I'm being charged for it, and Quicken says it's probably not their fault.

UKR · May 17

If your credit card register says that your balance is overpaid, in the positive, while you are actually owing money to the bank and numbers should be negative, in red …
The first thing I would look at is the account register's Opening Balance transaction. A bug in Quicken which may occur during reactivation / reauthorization of an account may have changed the account's opening balance. Please review this transaction and, if necessary, correct the balance back to what it should be.
Also note the correct amount in the OB transaction's Memo field, for future reference.

NotACPA · May 18

https://community.quicken.com/discussion/comment/20491348#Comment_20491348

NO, the balance in a credit card account is normally Negative, depicted as being red. A Charge makes the balance more negative, whether it's already negative or even if it's positive. It's more negative (lower/reduced) meaning that you owe more.

A payment makes the balance less negative (higher/increased) , or even zero or possibly positive.

You've got your accounting backwards.

LenoreK · May 20

I see the problem.

LenoreK · May 20

OH the problem is that it has adjusted the balance to a high positive number. It is crazy wrong but at least the math isn't corrupt.

LenoreK · May 20

ok so now I can find a way to adjust the balance to work around whatever happened.

But then. How about the downloads only giving me one transaction each time, and presenting charges as payments and vice versa. When is that going to be corrected?

Oh I guess you aren't looking at that here in this thread. I have to find the right thread, from the many threads of Nordstrom credit cards not working.

Quicken Kristina · May 20

Hello @LenoreK,

I'm glad to hear you found that the issue is being caused by a high positive balance. Is there a balance adjustment in the account that caused this? If not, did you check to see if the opening balance may have changed?

I look forward to your reply!

LenoreK · May 20

Thanks for asking. I have been using this account, in Quicken, literally for decades. There is no way I could tell you what the opening balance was, when I started. There is no other balance adjustment that I can see in recent history.

So probably the opening balance was changed? Maybe when I followed the instructions (months ago) to reset the online banking for this account. Actually I think it was when I finally could download something, that's when I saw the change in account balance and couldn't reconcile. So maybe at that first 2025 "successful" but wrong download.

I am at least happy that I have a workaround, to put in my own balance adjustment, and reconcile, and keep entering transactions manually until Quicken fixes this problem with charges coming in as payments and vice versa. Ok, not really happy, but relieved that Quicken is not corrupting my data (other than possibly one opening balance or something)

Quicken Kristina · May 25

Thank you for your reply,

Sorry for the delayed response, I did not receive notification that you had replied.

If you would like to check, the easiest way to verify what the opening balance in your Quicken register should be is to backup your Quicken file, then restore a backup from before the issue started. In the newly restored file, you would want to copy or write down the opening balance it shows for that account, then return to your main file. For information on switching between Quicken files, click here.

Once you're back in your main file, check the opening balance to see if it is different from the opening balance you observed in the restored file. If it is different, you can correct the balance as appropriate. It would also be a good idea to put the correct opening balance in the memo column to make it easier to check/correct in the future. Note - If you do change the opening balance, you may need to alter or remove any adjustments you added to get things back in balance again.

I hope this helps!

LenoreK · May 26

Thanks but I already spend a lot of time trying to help Quicken have enough information to reproduce and fix this problem, so I am not going to an old backup to find out about the opening balance.

However I am still not getting data correctly.

Again today, I was able to connect from Quicken to Nordstrom card (after first receiving some cc error and doing retry), but it only gave me one transaction, skipping several days of charges.

Again today, the one charge transaction that I got, was imported as a payment instead of a charge.

When is it going to be fixed so that A) all the transactions come in, and B) they come in correctly?

slcollier70 · May 26

I have the same problem. Couldn't get Quicken & Nordstrom to reconnect for a long while. Got them reconnected today and now my register is literally calculating as if reversed. New charges actually reduce the total balance, and account payments come in as charges that increase. What the actual [Removed - Language]?

Quicken Kristina · May 27

Thank you for your replies @LenoreK & @slcollier,

It is possible that this issue is related to the known issue. However, so that we can further investigate the issue, just in case it is separate, please navigate to Help>Report a Problem and send a problem report with log files attached. If possible, please include a screenshot showing the reverse register that you're seeing.

Note - Problem reports are limited to 10 attachments. If you need to send more than 10 attachments, you can unselect log files with "old" in the filename to make room, or you can send a second problem report with the additional attachments.

Thank you!

(CBT-700)

LenoreK · May 29

ok thanks Kristina, I sent a problem report.

Quicken Kristina · May 30

Thank you for the follow-up,

I attached the logs you sent to the ticket.

Thank you!

SDP · May 31

My Nordstrom card did not work for a long time. Got it reconnected, and now everything is in reverse. Credit balances are debit. Charges are payments and vice versa. Have never seen this one before.

Quicken Kristina · May 31

Hello @SDP,

Thank you for letting us know you're also impacted by this issue. It has been reported. To contribute to the investigation, please provide the information requested in my earlier post:

https://community.quicken.com/discussion/comment/20492641#Comment_20492641

Thank you!