AI Slop made me cancel after 10 mins

Zacpod · July 22

Every once it a while I try Quicken to see if it's able to pull data from my Credit Union.

So far, no luck.

But this time, I couldn't even get that far - the thick client won't even let me do anything complaining that my subscription expired even though I renewed and it shows as renewed in the web client.

And I get a message about exceeding my data file limit or something.

I go to get support from Quicken, and… I get AI slop.

"Try to log in again! Was that helpful?" No, AI. That wasn't helpful, lol!

It did, at least, point me at the correct form to request a refund.

Please spend your AI budget on actual humans who can understand the problem and fix it instead of feeding AI slop to your users, Quicken. Please!

NotACPA · July 22

You're simply wrong. There IS NO AI IN Quicken

Chris_QPW · July 22

I believe the "AI" is @Zacpod is referring to is this:

@Zacpod You should click on Contact Us instead:

https://www.quicken.com/support/search-opt/

Quicken Kristina · July 22

Hello @Zacpod,

Thank you for coming to the Community to share your feedback! When I check our internal tools, it looks like the reason for the subscription issue you describe is that you are subscribed to the US version of Quicken, but use the Canadian version.

Since we are unable to correct that on the Community, I recommend that you contact Quicken Support directly by phone for assistance with either correcting or cancelling the subscription. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Zacpod · July 22

It wasn't the "Quick Assist" button. It was the "Chat with us" button that fed me to the AI.

AI, as usual, did not give useful advice.

Kristina, however, did - so thank you! (Imagine that. A real human was able to help!)

I don't know why Quicken decided to put me in the U.S. I was in the Canadian Quicken, with a Canadian file open, in Canada. Clicked on the renew button and did everything within the app. I'll reach out to customer support tomorrow during work hours to ensure my refund form went to the correct place.

Apologies for the tone of the post - I was trying to convey frustration and disdain of AI being constantly pushed in our faces, but came across far ruder than intended.

Boatnmaniac · July 22

The Chat With Us button will engage an AI Virtual Assistant when clicking on that button outside of normal business hours. I believe clicking on that button during normal business hours (5 a.m. to 5 p.m. Pacific Time) will put you in touch with a real person. At least that is my understanding.

Arctic Hare · July 23

https://community.quicken.com/discussion/comment/20500042#Comment_20500042

The situation where a Canadian user somehow gets the US subscription/version is a problem that is identified quite frequently here in this forum. And, this has been going on for a long time - measured in years, I believe. It is unfortunate that the root cause or causes of this issue have not been identified and that preventative measures have not been implemented. It is definitely a known issue. Addressing this issue would avoid a great deal of frustration for Canadian users.

AI Slop made me cancel after 10 mins

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