Citi still reporting issue

EmKay
EmKay Quicken Windows Subscription Member ✭✭✭✭
edited September 6 in Download, Add/Update Accounts (Windows)

@Quicken Anja Is this still ongoing? And is it the same as getting, from my Costco Visa with Citi, "The associated accounts can't update right now. We are investigating the issue." ? I've gotten this message for at least a week, EVEN THOUGH OSU reports that my account was updated and I receive 1 new transaction.

https://community.quicken.com/discussion/7961595/ongoing-4-24-25-citi-retail-cards-fdp-350

Quicken Classic Premier (Windows) R64.23 Build 27.1.64.23

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @EmKay,

    Thanks for reaching out!

    This issue is still ongoing with no current ETA. We will update the alert with any new information once it is received.

    We appreciate your patience and support!

    -Quicken Jasmine

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    In Quicken, when using your Costco Citi card,

    • do you use "Costco Anywhere Visa Card by Citi" as the name of the financial institution?
    • do you use the Tools / Add Account function (or click the "+" icon in the Account Sidebar title)?

    Try both and see if that works any better.

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