zzz-Fidelity Updates

As of Agust 9th, no changes or improvements. We have one of our Fidelity accounts that used to download from zzz-Fidelity Netbenefits now using the new EWC+ connection, still not downloading usable information. This morning we did our normal download for this 401K account and the downloaded transaction information was "contribution" with a dollar amount no other information. Two weeks ago prior to the transition the same download was FIDELITY 500 INDEX FUND with number of shares and cost per share. And when we "reconcile shares" says account is in agreement which is not accurate. Despite Quicken stopping and restarting the transition, see no indication there have been any improvements. We already submitted "Report a Problem" for this and the core cash handling that others have reported was broken. Would be great to see Quicken post actual progress on these topics with real world examples.

After several days failing to carefully reestablish downloads from Fidelity to Quicken trying individual accounts one at a time I finally learned that one must deactivate ALL accounts at a given institution (Fidelity) FIRST. After that then adding the accounts back and matching them to the existing quicken accounts succeeds in re-connecting all Fidelity Accounts via Express Web Connect+ . This is a big step forward. BUT….still get mispriced TBills and CDs AND the widely reported rounding error in fractional shares.

@Quicken Kristina Have Quicken and Fidelity agreed that the announced 8/20 date for mandatory cutover to EWC+ will be extended, since it is not possible to fix and verify all of these problems in 10 days?

If a new date has previously been announced and I missed it, I apologize for the bother.

I, too, have an issue with Fidelity Investments downloads into my Quicken Classic Deluxe (Release R63.21) on Win11. When updating several days ago, hundreds of transactions came across in all of my 5 Fidelity accounts. All appeared to be blank except for the cash amount which changed the cash balance in my accounts (to incorrect amounts per Fidelity). I tried deleting the transactions in bulk but was not able to. Instead of deleting every blank transaction one by one, I reinstalled my most recent backup. Using it, there was no mass transactions downloads but also no actual trade transactions have downloaded since July 25. Other accounts are being updated (bank, credit card, etc). The problem is only in my Fidelity accounts. And, yes, I have deactivated my accounts and then reactivated and have also reset the accounts via the account details online services tab and reapproved Fidelity sharing data with Quicken - none of which corrected the problem. Quicken support, please resolve this issue asap.

Agreed. From my viewpoint and prior software development experience, there is no assurance to the end user that a methodical approach to resolving these issues is in place including keeping the end user informed of each issue and the progress of problem resolution for each issue. It really appears that the EWC+ migration was never tested prior to releasing it to the end user. Maybe because Quicken development had no Fidelity accounts of their own to test or did not make arrangements for test accounts with Fidelity. The end result is that it feels like the end user IS the testing ground.

I have also been using Quicken since it was mailed out on floppy discs. The concept of this type of all-inclusive financial software that can consolidate financial information from many sources for us non-professional accountants is very appealing. I know of no other similar software. It does seem that security concerns, etc. in today's world are causing increasing difficulties for the Quicken team to work out with their financial institution sources and to keep up with. The most recent program update caused problems in the tax planner for paycheck tracking. This bug required rollback to previous program version and a pause on installing any new updates. And the recent tax law changes in the "BB bill" are still not included in tax planner. No word on when any of these fixes will occur. And, like all software these days, continued access to Quicken now requires an ongoing paid subscription. I fear that if enough of us loyal users become discouraged by the lack of functioning program updates and ongoing difficulties with connection to financial institutions the survival of Quicken may be at risk.

Agree with everything you said. I'd like some feedback from Quicken to users on how to proceed. Do I just keep downloading (in my case) CD prices that are wrong and leave them? Should I manually fix them daily so I don't have to do so many when this is corrected? Do I need to go back and adjust the quantity somehow so my balances are right with the wrong prices?

My hope is they can start to resolve everyone's issues going forward as well as correct pricing/quantity issues going backwards to when we first cutover.

@Quicken Kristina This is a reassuring message. Has the 8/20 mandatory migration date been delayed to a new date?