zzz-Fidelity Updates

17810121345

Comments

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    This morning 4 old transactions downloaded from my 401(k) that I'd switched to EWC+. Not only have I already accepted these previously, but also they are downloading as Simple investment tracking instead of the Complete which I specified.

    image.png
  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    Also I just discovered another old transaction downloaded from Schwab, which is also EWC+.

  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @bdantes The functions you describe work well for us under the new EWC+ with Fidelity, since we successfully switched over from Direct Connect. Therefore there are no reasons to revert back to the old connection for those users who now do encounter no or some minor issues. Of course the latter still have to be ironed out by Quicken & Fidelity in due course!

    Recommended course of action for those users who do encounter major issues, the type you described above, is to return to a saved QDATA file before conversion and to continue with Direct Connect while Fidelity still provides this service, however long this will be the case. However, this clearly is not an option for all those Quicken users who already switched over to EWC+

  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta

    Have you received any transactions to download since the first download after the conversion?

    Barry Graham
    Quicken H&B Subscription
  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @BarryGraham Barry, Yes we have from the beginning and most of the EWC+ transactions are now being downloaded and accounted correctly by Quicken Classic Business & Personal for our 12 accounts with Fidelity Investments and Netbenefits. We do encounter remaining issues with the ReinvDiv function, where Quicken incorrectly rounds to 2 digits, while Fidelity correctly reports three digits after the decimal point. We also encounter outstanding Netbenefits download issues, which have to be ironed out. Yet this is basically it, everything else appears to be working well as of now.

    Granted, the Direct Connect to EWC+ switch required some extensive manual adjustments in our case, as relates to CD corrections (shares + price), yet we always reported cash balances as SPAXX, not as cash in our accounts, so this was not an issue we had to overcome. It took about 2 hours of manual adjustments and cross checking, yet now mostly everything works, other than remaining issues reported above. All prices, including CD's, are downloading correctly for us on a daily basis. Probably we are some of the lucky ones, we would have reverted back to Direct Connect if we had encountered major issues.

  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta

    @HKB You are right, transactions are downloading now, but now this creates an issue every time there is a cash transaction, because, unlike DC, EWC+ is treating cash balances as stock balances - so you have to manually update the number of money market funds every time, or just ignore the mismatch error.

    Barry Graham
    Quicken H&B Subscription
  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @BarryGraham Yes, this is correct. In our case, as we always reported cash in SPAXX and FDRXX mutual funds, aligned with Fidelity reporting, not as cash in Quicken, this actually facilitates our download accounting, as EWC+ now reports such fund buy/sell transactions directly, whereas before we had to always input those manually. During the EWC+ switch over process, Quicken actually asked whether we would like to report cash balances in funds or as cash in Quicken, going forward, so this was a no-brainer in our case. As I said, we probably got lucky. My main point to @bdantes was that under no circumstances would we want to revert back to Direct Connect at this stage of the game, after investing so much time, given that the Fidelity EWC+ switch will happen anyway in the near future, as this is being ultimately caused and determined timing wise by Fidelity, not Quicken!

  • bdantes
    bdantes Member, Windows Beta Beta
    edited August 13

    @HKB

    I can tell you first hand that the Fidelity electronic channel group was as surprised by this EWC+ change as the rest of us. Your assertion that the change was determined by them is incorrect. They have been far more responsive and competent than anything I have received from Quicken support so far — and have assured me that they have done nothing on their end differently. The only communication they have received from Quicken is an acknowledgement that the problem is on Quicken’s end and that Quicken will stop directing people to Fidelity for resolution.


    I can certainly understand why, if EWC+ is working for you, that you wouldn’t want it switched back to DC. I and other users would like to understand what is different between your setup and ours that causes these problems. As I said, even in a brand new test file, ZERO of my transactions come down - for ANY of Fidelity accounts.

    But bottom line — Quicken introduced a massively breaking change with no testing or communication with their channel partner. It’s really beyond belief bad. Like many others, I’ve been using Quicken for decades — and I’m getting tired of ancient bugs never being fixed and messes like this. They’ve done this before, but this is by far the worst. It really inspires zero confidence — especially the lack of communication and acknowledgement. This is a “post from the CEO” on the general web site type of thing imo.

  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @bdantes

    I am not disagreeing with you, yet when you said earlier "The switch to EWC+ for Fidelity needs to be immediately reverted to DC…" my key point was that, under no circumstances, is this an option for all of those Quicken users for whom EWC+ downloads are working in principle, albeit there are, of course, still some key points remaining to be ironed out by Quicken and Fidelity!

    In terms of Fidelity's role and responsibility in all of this, let me share a good summary @Boatnmaniac provided earlier on July 31, 2025 on a related subject forum:

    "Just so everyone is clear on EWC+: Which connection method is used by any financial institution is solely the decision of that financial institution. A moderator once told me that the financial institutions that are transitioning to EWC+ have told them that if they do not cooperate on cutting in this connection change then they will totally drop support for Quicken.

    In other words, it is not that Fidelity simply agreed to this roll out, they are actually who demanded it. Intuit/Quicken would not have implemented any of the EWC+ connections we have today if the financial institutions had not demanded it.

    EWC+ is Intuit/Quicken's response to a relatively new API security protocol that was developed by the FDX (Financial Data Exchange) Consortium. FDX is comprised of over 200 financial institutions of which Fidelity is not just a member, they are a Sustaining Member.

    Off the top of my head I can't think of any EWC+ transition over the last 3 years that did not initially have issues of one kind or another. What the causes of the issues are is something we will probably never know but we can be pretty sure that if the data that is downloaded is wrong or missing the financial institution bears at least some, if not most, of the responsibility for it."

  • bdantes
    bdantes Member, Windows Beta Beta

    @HKB

    Interesting info, thanks — and certainly makes us all unsure what to believe. But I’ll reiterate that is a far cry from what the Fidelity electronic channel group rep (not just their general customer service who know less about Quicken than we do) told me. They said in no uncertain terms that this change was imposed upon them with as much surprise to them as to us.


    Clearly this is a massive screwup in communication, integration, and testing. I would argue that even users like you, who have mysteriously had far more success with EWC+ than the rest of us, have experienced unacceptably bad switchover issues.

    As a software engineer myself, I really am watching this whole thing in disbelief. This would be a five alarm fire at any respectable company I know of with constant messaging. I got one tacit admission from a Quicken phone rep that things internally are bad — but like with any problem, open communication is vital. And that is inexcusably lacking.

  • bdantes
    bdantes Member, Windows Beta Beta

    I have tried everything I can think of: Deactivating and reactivating (all) the Fidelity accounts, trying a test file (which sadly has the WORST results), and resetting DSTART for the Fidelity accounts and refreshing the FI list in pressing Ctrl-Shift on "Contact Info" in "Online Center." Nothing helps.

    I have also looked at the OFX and Sync logs — and transactions that should be there are not, which honestly would point to Fidelity not including them in the feed to begin with. So I really don't know what to think at this point — a problem at the source would certainly explain why some Fidelity users are having much better results with EWC+ than others.

  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @bdantes

    Do you still have access to a QDATA back up file before the Direct Connect → EWC+ conversion? If so, this probably will be the best starting point at this stage. There should be several automatic backups on your hard drive? No reason to switch over to EWC+, while not being required to do so in your case. Best of luck and success!

  • bdantes
    bdantes Member, Windows Beta Beta

    @HKB

    I do have access to backups, but a lot of other activity has occurred (in all my accounts, not just Fidelity’s) in the meantime that I would have to manually re-enter. I don’t find that acceptable either, especially if the DC connection is going to get permanently shut down this month.

  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta
    edited August 13

    @HKB I was switched to EWC+ because I started using a template copy which automatically deactivated the accounts. When I reactivated, I didn't realize there had been a change in method so I assumed that Fidelity Investments was still DC and therefore voluntarily migrated to EWC+. However, even though the account had previously been DC, I was not asked whether I would like to report cash balances in funds or as cash in Quicken. Is there a way to force it to ask that question, other than switching back to DC? The funds' share balances are not being automatically updated when cash is added to the account.

    Barry Graham
    Quicken H&B Subscription
  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @bdantes I understand. If it were my choice, this is what I would nevertheless do, given the issues you are facing. Original DC Connections should all be up and running, supporting the update process. Just a thought. Fidelity/Quicken presumably will take a more cautious approach to the DC → EWC+ switch over, even though it undoubtedly will be coming at some stage.

  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta
    edited August 13

    @HKB I found this in another post - this may solve the issue regarding share balance of mutual funds not being updated. I tried looking at the Quicken Help for this menu, and it explains most of the other options but not this one. Also I'm not sure that I want to apply this to all my accounts. There ought to be an option to choose which accounts it applies to.

    image.png
    Barry Graham
    Quicken H&B Subscription
  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @BarryGraham Under "Preferences" there is a "Never interpret downloaded Money Market funds as cash" option:

    image.png

    You might want to check whether or not it somehow will relate to your cash assignment issues with Fidelity?

    Edit: Our corresponding messages crossed each other - good suggestions!

  • zoomer
    zoomer Quicken Windows Subscription Member

    My accounts have the zzz and are working correctly but I added a new account and has the new connection and no transactions will download in that account

  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @zoomer zzz indicates that you are using DC for your existing Fidelity accounts. I don't think you can use DC for some and EWC+ for other Fidelity accounts at the same time, at this stage - if this is so, when a Quicken a DC Fidelity account connection exists, no new accounts, either through DC or EWC+, can be added at this time. This, in turn, will explain the "no downloads" on the new EWC+ account you set up. You will need to confirm with Quicken customer service, as the situation is evolving.

     Whatever you do, do not disconnect/reconnect your working Fidelity DC accounts as yet!

  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    duplicate post

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We want to make sure everyone is aware that the Fidelity migration is currently paused. For more details, please see this comment from @Quicken Kristina posted previously in this thread which includes additional information about the situation:

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • HKB
    HKB Member ✭✭✭✭

    @BarryGraham

    PS: Money Market securities/cash options:

    Ultimately, we presumably will see something along the lines of Charles Schwab EWC+ connections for Fidelity accounts:

    image.png
  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta

    @Quicken Anja I assume you mean EWC+ functions the same as DC for investment accounts. I know that isn't the case for banks. For example eBills don't work with Bank of America any more after the migration to EWC+, and you have to rely on Bill Manager instead, which would be great except Bill Manager has had a lot of issues too.

    Barry Graham
    Quicken H&B Subscription
  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta
    edited August 13

    @HKB I assume that when you say "ultimately" you mean because it's not there yet for Fidelity.

    @Quicken Anja that is another item that needs fixing - this "Reset Money Market securities/cash option" needs to be available for Fidelity accounts too.

    Barry Graham
    Quicken H&B Subscription
  • HKB
    HKB Member ✭✭✭✭
    edited August 13

    @BarryGraham Yes, absolutely. The Charles Schwab EWC+ migration, like any other over the last 3 years, did not go smoothly and took some time to resolve issues, such as the solution I sent you for the question you had asked. Jointly with Schwab, Quicken opted for an account specific solution, which you had preferred. With Fidelity, we are at the beginning of this process. Many of the issues will, undoubtedly, be resolved after Fidelity will have discontinued the DC Connection option, which might come any time from a week to a month from now?

  • bdantes
    bdantes Member, Windows Beta Beta

    @Quicken Anja

    yes, your post about the pause was already noted in this thread. Unfortunately, that is insufficient info, and it gives no workaround or timeline for those already caught up in this EWC+ migration mess. More information and concrete actions being taken by Quicken are imperative.

  • BarryGraham
    BarryGraham Quicken Windows Subscription Member, Windows Beta Beta

    Since you are a software engineer you know that some issues can take a long time to resolve. This is one of them. I think everyone is doing what they can.

    Barry Graham
    Quicken H&B Subscription
  • It seems that many people's situation differ from each other. For me, 8 Fidelity accounts are migrated to EWC+. No transactions are downloading for any of the accounts (including 401k through NetBenefits), but Account Balances and individual holdings are updating accurately, based on the movement in the market. So while where transactions have occurred the number of shares in incorrect, but the price per share is correct and the value is correct.

    Let's get this fixed, PLEASE!

  • bdantes
    bdantes Member, Windows Beta Beta

    @BarryGraham

    As a software engineer, I would never have allowed untested features to go into production in the first place. 😉 Kidding (only partially) aside, Quicken has a history of doing this very thing — and that speaks volumes to poor quality control. That combined with the (very) sparse messaging and lack of immediate resolution of either backing out the EWC+ or at least making the DC connection available again as an option is simply unprofessional. I definitely would have abandoned Quicken long ago if not for the extraordinary pain in migrating legacy data — and that I still don’t see competitors doing much better. (Another off topic pain point is that Quicken Mac is STILL not at feature parity with Quicken Windows — and what migration is possible loses data, such as attachments — a fact that I find mind boggling unacceptable.)

    The sluggish performance, clumsy UI oddities in many places, and the numerous bugs that never get fixed make the subscription price already way overpriced. But with issues in downloading transactions like this — just beyond terrible.


    If this Fidelity issue is not resolved very soon, this particular user may have finally had enough.

This discussion has been closed.