How to remove bank startup logo

bxsnipe
bxsnipe Quicken Windows Subscription Member
edited October 5 in Download, Add/Update Accounts (Windows)

When I start Quicken a Wells Fargo logo shows up why is that and how do I get rid of it?

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  • [Deleted User]
    [Deleted User]

    @bxsnipe how long has that splash screen been around? If you recently set up a Wells Fargo account, that would explain why it's showing now. The splash screen reverts back to the generic one when the Quicken program is reinstalled. It also can revert back when an update is installed.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @bxsnipe,

    We appreciate you reaching out!

    The Wells Fargo logo appears at startup when you have a Wells Fargo account connected in Quicken using the Direct Connect connection method. This is expected behavior since Direct Connect uses the bank’s own servers to establish the connection.

    If you disconnect the account (or switch it to a different connection method), the Wells Fargo splash screen will no longer appear at startup.

    Hope this clarifies things for you! If you’re not sure which connection method you're currently using, let me know, and I can walk you through how to check.

    -Quicken Anja
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  • [Deleted User]
    [Deleted User]

    @Quicken Anja that is not entirely correct. I have several Wells Fargo accounts using Direct Connect and I have the generic splash screen not the Wells Fargo one. The Wells Fargo Splash screen is replaced by the generic one when the Quicken is reinstalled or updated.

    The only way I can get the Wells Fargo splash screen back again is to deactivate and reactivate my Wells Fargo accounts using Direct Connect. But then again, it is replaced by the generic splash screen when the Quicken program is reinstalled or updated.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20504109#Comment_20504109

    @CaliQkn Thanks for adding that context—you’re absolutely right. The Wells Fargo splash screen typically shows up if you have a Wells Fargo account using Direct Connect, but it can revert back to the generic Quicken splash screen after a program reinstall or update.

    So essentially, the splash screen behavior depends on both the connection method and recent updates or reinstallations. Thanks for helping clarify this!

    -Quicken Anja
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  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    See this thread:

    https://community.quicken.com/discussion/comment/19782950#Comment_19782950

    I don't know if it still applies/works with subscription Quicken (2018+), but you can try it. You will probably have to change the edition directory (Deluxe, Premier, etc) for your installation. I remember one user using a .PNG file with a image size of 1 pixel x 1 pixel (just a dot).

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • [Deleted User]
    [Deleted User]

    @Quicken Anja you are welcome. (Sorry I didn't see your response until now.)

  • bxsnipe
    bxsnipe Quicken Windows Subscription Member

    I tried it but it didn't work

  • [Deleted User]
    [Deleted User]

    @bxsnipe what did you try?

  • bxsnipe
    bxsnipe Quicken Windows Subscription Member

    I went to this address

    C:\ProgramData\Quicken\Sku\Premier\Custom

    I also tried disconnecting all my Wells Fargo from Quicken shut down and restarted Quicken still the same

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @bxsnipe,

    If you haven't already done so, please try the following:

    1. Backup your Quicken file.
    2. Navigate to Tools>Add Account and reconnect your Wells Fargo accounts (using Direct Connect or Express Web Connect+, depending on which method you prefer)
    3. Uninstall Quicken.
    4. Reinstall Quicken.
    5. Restart your computer.
    6. Open Quicken.

    Test to see if that sets the start up banner back to the generic Quicken banner.

    Please let me know how it goes!

    Quicken Kristina

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