Major issues with R64.19

 I don't use Online Billing, but I clicked on "Update All" in the Bills tab

I take that you mean that you are using Bill Presentment, but just not paying bills with this system?

Because if you were not using the online bill system at all, you wouldn't have an "Update All".

I can't really help here, and maybe no one can, other than maybe Quicken Support, but I will make this one statement.

As you use more and more features the combinations go up and it makes it harder to troubleshoot.

Just looking at your original comment I get the impression that you are using.

• Sync to Mobile/Web
• Online Bill (presentment)
• Pending Transactions
• LifeHub (and have indicated that there seems to be some kind of overlap with the Quicken Cloud dataset)

Anyone of these have the potential to mess up a data file. And when we add in that the Online Bill system has just changed vendors, that just adds to the possibilities.

At one time I decided that I was going to have my wife play "new user" to give Intuit feedback on that. She looks at a copy of the data file but just looks at the Spending tab and such. So, I thought she would be the perfect "new user". So, I tasked her with creating a new data file and setting up some accounts.

She wasn't more than 10 minutes into the process before I had to show her a workaround to get an account setup. We gave up on the process.

In my personal journey with Quicken I have basically found that the people that have the least amount of problems are the ones that learn what "not to do", and yeah, unfortunately that does mean not using a lot of 99% features (where if you get caught by the 1% it is nasty).

This hasn't improved over time it has gotten worse. I don't really blame it on the Intuit to Quicken Inc transition, it probably would have happened even if Intuit kept Quicken but Quicken has been getting more and more complicated especially in the online parts of it, to the point where you can't even count on backups.

At this point in time of my life I don't need Quicken for my finances, it is more of a hobby, but even so, I went from trying every new feature, and trying to reproduce everyone's problems on here to help them, to the point where even trying what seems like trivial problems reproduce can end up with a trashed data file and quite a bit of work to get everything setup and working again. So, I don't do that anymore.

OK, I misunderstood, I was looking for an "Update All".

For me it did that for a few seconds and then it went away.

Note I don't leave Sync to Mobile/Web on in my main data file, but with no accounts selected, that may or may not be a good idea. It has been suggested that leaving it on catches when it accounts get synced without you turning them on (for a case where you add a new account and it does it). On the other hand, I don't think people understand that it isn't only the accounts that are being synced. Budgets, categories, and memorized payees are being synced too, but without the accounts syncing, I don't know if this really happens or not.

But I do have a second test data file, that has it on for testing and for just looking at the Cloud datasets and using it to delete them and such.

On the idea that the LifeHub is interacting with your data file's cloud dataset. Have you tried uninstalling it and see if the phantom dataset is still there? But now that I think of it, that might not be a good idea. Because I'm guessing that might be where all your entries are and you might not be able to get them back. I don't know anything about LifeHub, so I can't really give any good ideas on it.

I see that @Quicken Anja has you covered in that area.

but then it still hasn't gone away and is still there.

Unless you selected "Disconnect and delete all" that sounds like the expected behavior.

Of course, if you do the delete than you might have to re-enter data (I have no idea how much is local and how much is server based in LifeHub).

I turned on Sync to Mobile/Web on my primary data file and did the Bills "Update All", and it didn't change for me, it still just takes a few seconds.

Then that sounds like the server doesn't delete the cloud dataset. Whether that is a bug or by design I can't say.

I'm a bit confused. When I look at the description of LifeHub on Quicken.com it says it is a web-based solution, so I don't really understand what there is to "install/uninstall".

Looking at though, I might even be interested in using it.

My impression is that the "Desktop icon" is just a shortcut to the URL.

By definition you can't delete the "web based program", there is one server program servicing everyone. But yes, I would hope that there is a way to delete the data, but I suspect that "way" is going to be the same as with Quicken datasets, you have to request it from Quicken Support.

And just so you know, when you delete a Quicken dataset, it doesn't really remove it. That has been proven many times with people getting the "too many dataset" problem. It seems there is some kind of legal obligation to maintain this data unless the user makes a direct request.

EDIT: I forgot to say the "delete dataset" in Quicken just hides it from the user, it is clearly still on the server.

I guess I'm a glutton for punishment.

As I thought about it, I decided that we might benefit from LifeHub, so I signed up for it.

I connected my Quicken Desktop data file to it and did the resend, and see my accounts, reminders and such in it.

Did One Step Update with no problem. Did "Update All" on the Bills tab and the message about syncing went away at the same timing as before, but then it just totally locked up Quicken. Based on what I see it looks like Quicken has put up some kind of blocking dialog that isn't showing on the screen and that didn't "go away". The result is a grayed out main window that you can't click on (beeps when you click).