REOPENED 12/19/25 Sallie Mae Bank/ Sallie Mae Loan - FDP-105, CC-505

Quicken Janean
Quicken Janean Quicken Windows Subscription Moderator admin
edited 7:46AM in Alerts, Online Banking & Known Product Issues

We’re aware of an issue with Sallie Mae connections.
Some customers are seeing errors when trying to connect or refresh accounts with Sallie Mae Bank or Sallie Loan. Depending on the platform, the errors may appear as FDP-105 or CC-505.

Our teams have escalated this issue and it’s currently under investigation. While we don’t yet have an estimated time for a fix, we’ll share updates here as soon as they’re available.

Thank you for your patience while we work to resolve this.

(CTP-14487)

Quicken Janean

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    UPDATE 9/19/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience, and thank you for your patience. 

    Thank you!

    Quicken Janean

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    ONGOING 9/26/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Janean

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    RESOLVED 10/13/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

    If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

    Thank you!

    Quicken Kristina

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    REOPENED 12/19/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Quicken Janean

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