Fidelity Cutover recognizes the wrong money market fund as cash balance

Quicken Kristina · October 3

Thank you for providing a detailed explanation of this issue! I forwarded it to the proper channels for further investigation and resolution. If you haven't already done so, please navigate to Help>Report a Problem and send a problem report with logs attached to help with the investigation.

Thank you!

(CBT-847)

Chris_QPW · October 3

@Quicken Kristina I don't have any Fidelity accounts. I was just trying to make sense of what others have been reporting in this thread in comparison to how Chase does it.

Waitingtoretire · October 4

Well, I'm still intermittently getting a CC-506 error when using one step update on the retirement accounts with FDRXX as core money market. I keep "fixing" it by either deactivating or resetting the accounts, after which it works a couple of times, eventually leading to that CC-506 error "Quicken is unable to update your account. This may be because the account was closed, or its nickname was changed". That's in addition to not recognizing the core fund as cash.

Quicken Kristina · October 4

Thank you for your replies,

@Waitingtoretire,

Is there anything that seems to trigger these intermittent CC-506 errors? Are the problem accounts connected in more than one Quicken file?

To troubleshoot this issue, since neither resetting nor deactivating and re-adding is a permanent fix, please backup your Quicken file and try following these steps (they're similar to deactivate and re-add, but with an extra step that may help resolve the issue:

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

@Chris_QPW,

Thanks for letting me know!

Waitingtoretire · October 4

Hi Kristina,

"

Is there anything that seems to trigger these intermittent CC-506 errors? Are the problem accounts connected in more than one Quicken file?"

It seems to happen most frequently the first time I run One Step Update in the morning (but like I said, it's inconsistent). And yes— it happened a few times on my second file— the one that has SPAXX as the core money market, although it happens more often on my retirement accounts with FDRXX. However, it hasn't happened on the file with SPAXX since I changed the financial institution for my Fidelity Visa card from Fidelity back to Elan Financial (actually, it was Cardmember Services previously, which developed some kind of connection problem that was resolved on Quicken's end). I followed your instructions for deactivating and reactivating; I won't know until tomorrow whether that fixed it.

Quicken Kristina · October 4

Thank you for your reply @Waitingtoretire,

It is possible that the problem is being caused by the accounts being connected in two separate files. Does updating in one file seem to cause the accounts in the other file to throw this error?

Please let me know if the issue persists tomorrow!

Waitingtoretire · October 5

Didn't get the error this morning, but it may be too soon to tell, as the problem is intermittent. I don't know how the accounts in two separate files could be connected; when re-authorizing, I only select the account check boxes on Fidelity's authorization page that pertain to the file being authorized. I'll let you know how things go later.

Waitingtoretire · October 6

Frustration— didn't get the CC-506 error on the Quicken file that has my retirement accounts (and the FDRXX core money market), but got the CC-506 error this morning on the non-retirement account with SPAXX core fund. I'll try what you suggested above. Still waiting for that update to re-enable the shares/cash option…

Quicken Kristina · October 6

Thank you for the update,

While they are separate files, they both communicate with the same financial institution. Sometimes, that can cause issues if there are limits on the financial institution's side (such as issuing only one token, so authorizing in one file revokes authorization in the other file).

I can see you are already using version R64.30, which should have added that ability. Is there a specific account type or fund that it's not giving you the option for?

Thank you!

Waitingtoretire · October 6

This is the same issue that prompted the opening of this thread: in one Quicken file I have three tax deferred retirement accounts (a Roth IRA, a SEP IRA, which are brokerage accounts, and a traditional IRA account), all of which use FDRXX as the core money market fund, which should be tracked as cash (share price = $1), but they are not, and there is no option to reset shares/cash. The separate Quicken file has a regular, non-tax deferred brokerage account that uses SPAXX as the core money market fund, and that fund is tracked as cash, and the option to reset cash/shares is available.

Quicken Kristina · October 6

Thank you for your reply @Waitingtoretire,

Thank you for the additional details. The issue with no option to reset cash representation in some Fidelity accounts was forwarded to the proper channels for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached (I can see you sent logs when you were using R64.29, but we will need logs from the current version, R64.30, since the current version was expected to fix this issue). If possible, please include a screenshot showing the how the fund is reflecting incorrectly in one of the problem accounts.

Please let me know once you send the logs, so I can add you to the ticket.

Thank you!

(CBT-851)

Waitingtoretire · October 7

Hi Kristina,

I sent two reports, because I couldn't attach all four screenshots to the first report. Sadly, the CC-506 error has returned, despite applying the fix you documented above.

leishirsute · October 7

https://community.quicken.com/discussion/comment/20513970#Comment_20513970

What I have done in the past is paste all the relevant photos (with personal info blurred) in a comment along with the comment description on this forum. Then copy the link of the time of the comment and reference that link in the Report a Problem box in Quicken along with the problem description. That way I don't worry about running out of allowed attachments in Report A Problem.

For example, your prior comment has a link of

https://community.quicken.com/discussion/comment/20513970/#Comment_20513970

Suggestion

Quicken Kristina · October 7

Thank you for sending those problem reports @Waitingtoretire,

I added you to the ticket!

jcloudm · October 7

@Quicken Kristina I am having the exact same problem that waitingtoretire mentions above, with my 3 accounts that use FDRXX. My 10 accounts that use SPAXX are operating fine. My one account with 3 sweep balances is not working but that is a different thread. I have also reported a problem via Quicken.

Waitingtoretire · October 16

Just checking in. Problem with cash/shares persists, as does the CC-506 error.

Fidelity Cutover recognizes the wrong money market fund as cash balance

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