Cannot connect to HealthEquity (FDP-101)

horvatsa
horvatsa Member ✭✭✭
edited September 30 in Errors and Troubleshooting (Mac)

I'm on the latest Quicken release for Mac (v8.3.2). For the past week, I have been unable to connect to HealthEquity to download HSA data. I am getting an FDP-101 error. Any ideas?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @horvatsa,

    Thank you for letting us know you're seeing this issue. Since this issue has been persisting longer than 24 hours and the error message shows that it is a script error, please contact Quicken Support directly for further assistance. They have access to tools that we cannot access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • ChSe1976
    ChSe1976 Quicken Windows Subscription Member ✭✭

    I have the same issue.

  • WaterLover
    WaterLover Quicken Mac Subscription Member ✭✭✭

    Same issue. I think it's because Health Equity changed their login process to involve a passkey. I have been sending an error report every day when it comes up through my Quicken account updates.

  • mwise
    mwise Quicken Mac Subscription Member, Mac Beta Beta
    edited October 3

    Health Equity, which is my HSA, just switched to a pass key to access their website, ever since they did that I cannot download transactions. I'm getting a Care Code FDP-101 with details of CP_SCRIPT_ERROR. Is there something that needs to be done to accept Pass Keys in Quicken for Mac?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 3

    Hello @mwise,

    Thanks for providing those details. I can see how frustrating it must be to lose connectivity with Health Equity right after they switched to passkeys.

    The error you’re receiving (FDP-101 with CP_SCRIPT_ERROR) generally indicates that Quicken is unable to connect to the financial institution’s servers to download transaction information. This is often related to something on the bank’s end blocking or not supporting the connection.

    Please refer to this support article for more information.

    Per the article:

    • Please wait about 24 hours and try again, as sometimes these issues are temporary and resolve once the bank updates their systems.
    • If the error continues after that time, please contact Quicken Support directly, as they may need to escalate the issue for further review.

    Thank you!

    -Quicken Anja
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  • buckgcpa
    buckgcpa Quicken Windows Subscription Member
    edited October 3

    I agree. I called HealthEquity and in addition to losing connectivity to Quicken, they also do not support Firefox anymore. They seem to be driving everyone to their mobile app. Hopefully they respond to their customer needs eventually.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited October 3

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QMac.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-14738)

    Quicken Kristina

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  • ChSe1976
    ChSe1976 Quicken Windows Subscription Member ✭✭
    edited October 3

    I have the same issue with the FDP-101 error. The HealthEquity connection hasn't been working since 6+month. Known issue under Windows. There are plenty of reports online of this issue. So this is not a one off and needs to be fixed between Quicken and HealthEquity.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ChSe1976,

    Thanks for sharing your experience. Please refer to @Quicken Kristina’s last response and follow the instructions to submit your problem report, logs, and a sanitized copy of your Quicken file. This ensures your details are added to the open ticket (CTP-14738) for the investigation.

    Our teams are actively working with HealthEquity on this issue, but there’s no ETA at this time. Please let us know once you’ve submitted your files.

    Thank you!

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have a Community Alert (linked below), that you can use to track the issue. To be notified of any updates, once available, and know when the issue is resolved, please bookmark the alert by clicking the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

    https://community.quicken.com/discussion/7966851/new-10-6-25-healthequity-cc-501-fdp-101

    Thank you!

    (Ticket #11984690/ CTP-14738)

    Quicken Kristina

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  • John McCurdy
    John McCurdy Member ✭✭

    I am also having this issue after setting up the passkey. Thanks for the update.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @John McCurdy,

    Thanks for chiming in and confirming you’re also experiencing this issue. Please refer to the Community Alert previously linked by @Quicken Kristina for the most recent updates and progress as our teams continue working with HealthEquity to resolve this.

    Thank you!

    -Quicken Anja
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  • CraigStanley
    CraigStanley Member ✭✭

    I've been getting a CC-601 for several days, so I opened a ticket with HealthEquity. Here is their response: "Thank you for your inquiry. We want to let you know that due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators."

    It sounds like they don't intend for this to work anymore.

  • lmbeck65
    lmbeck65 Quicken Windows Subscription Member ✭✭✭

    I have contacted Health Equity and their response is they no longer support data aggregators

    Screenshot 2025-10-16 090441.png
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20515809#Comment_20515809

    Hello @lmbeck65,

    We appreciate you sharing this information. We will pass this along internally.

    Thank you!

    -Quicken Anja
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  • Martyn Wheeler
    Martyn Wheeler Member ✭✭✭

    They sent me the boilerplate answer. I replied to them as follows… not that it will do any good, because they obviously don't care. And yes, (when possible) Quicken connectivity is one of the factors I take into account when choosing financial institutions.

    Insulting Reply re: Quicken Connection

    I sent an inquiry pointing out that connections to Quicken were no longer working since the passkey implementation, and that it was unacceptable.

    You replied:
    --
    Thank you for your inquiry. We want to let you know that due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators.

    For your convenience, our Mobile App is available in the App Store and Google Play.

    We appreciate you!
    --

    This is an insult. A boilerplate dismissal makes it very clear that "We appreciate you!" is not in fact the case. The utility of the services you provide is drastically affected by you removing this essential functionality, and a reply that in essence says, "Tough. We don't care," does not reflect well on your company.

    If you actually "appreciate" your customers, you would work with Quicken to implement a secure connection method that still satisfies your requirements. Somehow, other financial institutions manage to do this, probably because they actually care.

    I am unfortunately locked into your company through my employer. Be assured that if I had a choice, I would take my business elsewhere, and will do so the instant that becomes feasible.

    Thank you for your attention

  • Smelly Feet
    Smelly Feet Quicken Windows Other Member

    If Quicken supported passkeys, would this issue with HealthEquity be resolved? I am a HealthEquity account holder and am having the same issues. Passkeys are not new and I ask if Quicken will be supporting them anytime soon. Thank you.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Smelly Feet,

    Thanks for your question! At this time, we don’t have any information available regarding passkey support in Quicken. I can certainly reach out internally to see if there’s anything I can find out, but I can’t guarantee that I’ll receive any updates to share.

    If I do hear anything back, I’ll be sure to post an update here.

    Thank you for your patience and for bringing this up!

    -Quicken Anja
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  • Francois
    Francois Member ✭✭✭
    edited October 29

    I chatted with HealthEquity AI agent and it seemed convinced it should work as before with a username and password. I also chatted with a live agent and she said the same thing. They are basically blaming Quicken for this.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @Francois.

    It may be helpful to request to speak with a Tier 2 agent or a supervisor at HealthEquity, as they’re typically more familiar with third-party software connections like Quicken. The information we’ve shared here regarding their discontinuation of aggregator access was received directly from HealthEquity, so it’s possible that front-line or AI agents may not yet have the most up-to-date details.

    If you’re able to confirm anything new after speaking with them, please share it here so we can pass it along internally as well.

    -Quicken Anja
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  • lcrume
    lcrume Quicken Windows Subscription Member

    Nobody wants to own it. Seems too easy to blow us off. Quicken could support passkeys and HE could find a workaround (2FA) to get logged in.

  • millem1309
    millem1309 Quicken Mac Subscription Member ✭✭

    I have this same issue on my Mac, but I notice that in the HealthEquity FAQ that there are instructions on connecting via Quicken even today (11/3/25). https://help.healthequity.com/en/articles/6026409-hsa-account-management#h_fc88d14487

    Note that it directs users to connect using Express Direct Connect Tool. When I connect to HealthEquity, my Mac interface only gives me the option for Quicken Connect. The option that reads Direct Connect is always grayed out, but this appears to be the connection type that HealthEquity says to use.

    I don't know that it will work but it best matches HealthEquity's instructions. Is there a reason that this option is grayed out? Thank you.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    @millem1309 Did you see the part at the top of that web page where it said "Updated over a year ago"? Corporations can be very slow to update their web sites.

  • Philip Mead
    Philip Mead Member ✭✭

    Still getting this problem…

  • jackhake
    jackhake Quicken Mac Subscription Member ✭✭

    I'm still having this problem. This is on top of Quicken not seeing HealthEquity HSA investment accounts for months now.

    Can a mod please provide an update?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jackhake,

    The most recent update is in the Community Alert for this issue:

    https://community.quicken.com/discussion/comment/20515864#Comment_20515864

    Thank you!

    Quicken Kristina

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  • jackhake
    jackhake Quicken Mac Subscription Member ✭✭

    Thanks for the update. So does this mean that Quicken no longer supports Health Equity? Is there any other resolution in progress?

  • Francois
    Francois Member ✭✭✭
    https://community.quicken.com/discussion/comment/20524039#Comment_20524039

    It's the other way around: HE no longer wants to connect to Quicken.

  • jackhake
    jackhake Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20524040#Comment_20524040

    Health Equity wants to use Passkey to increase security. That makes sense. Since quicken is a subscription service I feel they should work to find a solution on behalf of their subscribers. Am I missing something?

  • Francois
    Francois Member ✭✭✭
    https://community.quicken.com/discussion/comment/20524365#Comment_20524365

    Quicken works with Schwab which also uses a similar security system. I think Quicken knows how to deal with that. Does HE care enough to work with Quicken?

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