Why is this discussion closed?

cschwalm
cschwalm Quicken Windows Subscription Member
edited December 3 in Errors and Troubleshooting (Windows)

After running the Quicken One-Step-Update, the Menu Bar line goes black.

I have done all updates and this is still a problem.

Answers

  • cschwalm
    cschwalm Quicken Windows Subscription Member

    Is anyone else still having this problem?

    Yes! I can get the menu back to appear, but the black bar remains. This is a real PITA.

    XPS-8960 32G Ram 1TB HDD

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The discussion from November 2024 was apparently closed because those who reported the issue said it went away after they installed R60.14.

    Please go to Help > About Quicken and let us know version of Quicken you are running.

    QWin Premier subscription
  • q_lurker
    q_lurker Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Is this the issue? An open discussion

    https://community.quicken.com/discussion/7966774/tab-bar-has-turned-black
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cschwalm,

    Thank you for reaching out!

    There’s actually a newer discussion about this same issue that’s currently open and being tracked under an active escalation ticket (CTP-14856). I recommend following that thread and adding a comment there so you can stay updated as progress is made.

    You can also help our teams by submitting your log files through Help > Report a problem in Quicken.

    image.png

    Please add "Attn: CTP-14856” to the title/subject field so it can be linked to the ongoing investigation.

    Thank you for your patience while this issue is being worked on!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cschwalm
    cschwalm Quicken Windows Subscription Member

    Quicken R64.35 Build 27.1.64.35

    Dell XPS-8960 32GB Ram 1TB HDD

This discussion has been closed.

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