My list of broken Fidelity EWC+ functions

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Comments

  • SeaSilver8
    SeaSilver8 Quicken Windows Subscription Member ✭✭

    BTW, if anyone experiences problems with the way Quicken handles any transfer of shares (not cash) between accounts please be aware this has not been recorded as a problem yet (see Share Transfer between Fidelity Accounts Mishandled). I've been trying to get this recorded as an issue for over a month but evidently have been unsuccessful so far. Now the instability of updates between Quicken and Fidelity are preventing me from capturing adequate documentation so Quicken will believe this is an real problem.

    I'll continue trying to get Quicken to be useful to me as I still have a couple months left on my subscription. However, I'm struggling to figure out what real benefit Quicken provides me since I cannot trust the data in the majority of our financial accounts. Quicken is definitely more time consuming for me than doing everything manually this year.

    — — — — — — — — — — — —

    Quicken Classic Deluxe; Ver R64.35, Build 27.1.64.35; Windows 11 Home – Quicken user since the Windows 3 version

  • Kevinky
    Kevinky Quicken Windows Subscription Member ✭✭

    Fidelity NetBenefits 401k Mutual Funds No Longer Download Quotes.

    I spoke today with both Quicken Support and Fidelity support. The short answer is. If you have Fidelity NetBenefits and the funds are private non-publicly traded funds you will NO LONGER get quotes downloaded.
    The change from Direct Connect to Express Web Connect fundamentally changed in that Direct Connect downloaded number of shares AND the share price. The Express Web Connect only downloads transactions. Fidelity expects quicken to update mutual fund prices from MorningStar based on the fund Symbol. But there is the problem. Private mutual funds in NetBenefits do not have symbols (never have never will) Therefore, its safe to say that Quicken no longer supports Fidelity NetBenefits. I assume Quicken will eventually admit this but for now they have open incident to fix this but I doubt it will ever be fixed.

    Thanks Fidelity! How Lame.

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    I got yesterday's non-public prices this morning. Seems like it depends on which 401(k) you have.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited October 29

    @Kevinky I have private mutual funds in Fidelity 529 accounts and the prices are still updated after the EWC+ conversion, so this is not an EWC+ limitation.

    The lack of price updates for private funds in NetBenefits accounts is recognized in this Alert and I would expect that the issue will eventually be resolved. Quicken's tracking number is CTP-14996. Scroll to the 10/28 update at the bottom to see the latest.

    https://community.quicken.com/discussion/7965464/updated-10-28-25-fidelity-updates
    QWin Premier subscription
  • Matt
    Matt Member ✭✭✭

    Unfortunately I'm still experiencing problems with NetBenefits. Although it is working for the most part, it does not correctly understand what is commonly referred to as the "mega backdoor Roth" transaction. This is where you move money from the after tax portion of your 401k into your Roth IRA.

    In the Direct Connect method, it simply downloaded the transactions as a sell transaction into cash. And then in the Roth IRA it downloaded the actual transfer transactions to move the cash into the Roth. It has worked perfectly for years.

    This new method simply downloads the transaction as a "withdrawal" of cash. There is no associated shares with the transaction so the cash appears out of nowhere. And then the share balance is incorrect because it did not sell any of the shares to generate the cash.

    Right now I work around this by changing each withdrawal transaction to a sold and using the Fidelity website to match up the number of shares and sell price. I'm basically now having to do something manually that worked perfectly for many years with Direct Connect.

    I know this type of transaction is not super common. But curious if anyone else has the same issue?

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    Yes, @Matt I reported this yesterday:

    https://community.quicken.com/discussion/7967619/fidelity-netbenefits-rollover-transactions-withdraw-should-be-sold-contribx-should-be-xin
  • Matt
    Matt Member ✭✭✭

    It seems like once per week I need to reset or reconnect my Netbenefits account. If I don't it stops downloading share prices and transactions. Is anyone having this issue?

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭
    edited November 12

    @Matt I have no transactions to download, but I haven't gotten prices this week, at least in the morning. Manually updated yesterday. Mentioned at end of this thread:

    https://community.quicken.com/discussion/comment/20516809#Comment_20516809
  • jeffreyjgray
    jeffreyjgray Member ✭✭
    edited November 28

    Hi,

    My Cash Account is being treated like a brokerage account. So I see 'SoldX' and 'BoughtX' instead of a register of checks and payments.

    Quicken is useless to me without this working right! Please fix as soon as possible.

    Is it possible to get an alert when the issue is fixed?

    Thank you!

    PS-I think this is the same as item #2 in this post CTP-13955, but it seems to have been marked closed.

    https://community.quicken.com/discussion/7965333/ctp-13955-fidelity-conversion-to-ewc-has-caused-numerous-problems-when-are-fixes-expected
  • Steve Allain
    Steve Allain Quicken Windows Subscription Member ✭✭

    I have been using Quicken for over 25 years. I am so disgusted with Quicken in the last 3-4 years implementing changes without sufficient testing that I'm really close terminating my subscription. Do they have a quality control team? Do they even care about the importance of sufficient testing before deploying updates, or do they realize that they are using us for beta testing. I lost my 25 years of data when I was told that the CURRENT file could not be fixed even though I had daily/weekly backups for at least 5 years. All of my Fidelity accounts are so corrupted that I given up of fixing hundreds of transactions. I simply use adjusting entries to keep the current quicken balance to within several thousands of dollars of accuracy. I have zero trust in Quicken now. I used to love Quicken, but now I hate it, and would never recommend it to anyone. Thanks for letting me vent my frustration.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited 6:31AM

    @Steve Allain Many of the initial issues of the Fidelity cutover have been resolved. A few remain. However, I had the most success "cutting over" by starting with a Template backup. It requires reestablishing connections to all accounts again. If you could somehow create a Template backup from a datafile that was prior to the EWC+ conversion you did. You may be able to recover lost data. It will be time consuming to do because there will be a few months of downloaded transactions to accept and some transactions that need correcting after the EWC+ cutover. There should not be as many transaction issues as prior to the fixes that have been implemented in R65.17. But I found the time to be worthwhile, because I have a working datafile that has lost no data. I have recently discovered the capability to create a "Windows Sandbox" in Windows (which is basically a virtual instance of Windows) that allows me to install a different version of Quicken in the Sandbox with a copy of the datafile I want to try out and checkout features while not disturbing my real version of Quicken and the datafile. Prior to using the Sandbox, I relied on using a template copy to test, but that used the same version of Quicken for the template copy and the real copy. It has been a very frustrating few months with this cutover.

    Deluxe R65.17, Windows 11 Pro

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